1. The Power of Simplicity
The Importance of Web-based, CQI Dashboards & How to Create Them
The Power of Simplicity
(Click to advance slides)
Statit Software, Inc.
1128 NE 2nd St, Ste 108
Corvallis, Oregon 97330

2. Current Challenges WHY?
Data-driven approaches to improving quality and performance require collection, aggregation and analysis of data. Even the most robustly staffed quality departments are taxed to keep up.
WHY?
Data has grown exponentially since the early 1990s.
Data is everywhere throughout the enterprise.
Data integrity. Multiple copies of data.
Collecting, aggregating and analyzing is often a manual process.
Serve the needs of internal and/or external “shareholders.”
All “users” are not created equal.
Reporting. Reports must be transformed into a presentable format and disseminated, requiring considerable manual resources.
Responsibility/Accountability…a performance improvement necessity.
To affect change, timing is critically important.
Clear & timely alerts.

3. The 3 Rs of a Successful Business
Everyone doing the Right thing…
…and doing them Right…
…at the Right time

4. Benefits
Link enterprise-wide efforts to real-time organizational dashboard.
KPI’s are visually appealing and easily understood
Automated - reduces manual labor, enhancing your capability and capacity to conduct more projects.
Spotlights areas of opportunity.
Personalize for different functions, roles and levels within the organization.
Seamlessly tap into data sources– Excel, Access, databases.
Keep score!

5. Sample Dashboard/Scorecard

6. Dashboard Development –Ex.
Clinical Service Group Dashboards
Heart
Emergency Medicine
Obstetrics
Pediatrics
Medicine
Trauma
Neurosurgery
Orthopedics
Transplant & Urology
Cancer
Psychiatry
Operating Room
Surgery
ICU
Departmental Dashboards
Laboratories
Radiology
Physical Therapy/Occupational Therapy
Non-Clinical Dashboards
Physician Profiling
Efficiency
Admitting
Patient Accounts
Time & Attendance
Finance
Purchasing
Human Resources
Facilities
Miscellaneous
Patient Satisfaction
Medical Quality Assurance
Nutrition Committee
Pharmacy & Therapeutics Committee
Surgical Review Committee
Medical Record Committee
Infection Control Committee

7. Why are CQI Techniques Important?
Patients don’t feel averages; they feel variation
Individual up-and-down historical movement does not provide insights into the expected future of a process
Rule sets to help interpret results and trigger action
Process expert accountability and the tools needed for success

8. What Do You See?

9. 2 Easy Steps to Create Dashboards
Connect to your data source
(Show example)
Define the indicator
Sit back and let the “magic happen!!”

10. Lessons Learned
Objective: Measurable, predictable and sustainable improvement and bottom line results for the entire organization
Here’s how…
Timely, credible data acquisition is required to provide continual feedback to teams
Automation is paramount to success
Patients don’t feel averages…patients feel variation
Cultivate champions to keep the “ball rolling”
Change is hard, but small tests of change are the key to success
“Perfect” is the enemy of “good”
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