2. Rārangi take i tenei rā – Programme for Today Whakatauaki/Proverb Mihi Whakatau/Welcome and acknowledgements Kaupapa/Purpose - What is Emerge Aotearoa doing to Value Māori Culture, how and why? Will Gonzales – Ziesler House Where from here? Waiata/Song Karakia whakamutungā/Final Prayer Pātai/Questions Manu Sione National Manager Culture Emerge Aotearoa, New Zealand ASPAC Conference October 2018

3. Whakatauaki - Proverb Ehara taku toa i te toa takitahi Success is not of the individual Engari he toa takitini Success is of the work of many

4. Mihi Whakatau – Welcome and Acknowledgements
Kei te mihi tuatahi i te Matua nui o te rangi
Nana nei na mea katoa
Te whare e tu nei tenā koe
I ngā maunga, ngā awa, ngā whenua, te moana i takato nei tena koutou katoa
Tena koutou a Ngāti Whātua Iwi i ngā tangata whenua o tenei rohe
Tenei te mihi ki a koutou I te tautoko te kaupapa o tenei hui
Ka nui te koa me te hari ki te tutaki I a koutou
Ngā mihi, Ngā mihi, Ngā mihi
E kore e mutu ngā mihi o Te Atua
E kore hoki e mutu ngā mihi i ngā tini Aitua
Ratou kia ratou te hunga mate
Tatou ki a tatou te hunga ora
No reira Tena koutou, tena koutou, tena tatou katoa
Firstly to our Heavenly Father
We pray for your blessings on all of us
To this house we are in we thank you
To the mountains, the rivers, the land and to the sea
We acknowledge you also
We acknowledge Ngāti Whātua, the tribe of this area
We thank you for welcoming us and for supporting the purpose of this conference
We are here with great pleasure and happiness
Thank you, thank you, thank you.
It is not the last word of God
But the words of our Ancestors
We acknowledge those that have passed, our ancestors
And we return to greet the living
So it is, Welcome to you all, Welcome to you all, Welcome to us all

5. WALKS AND LEARNS TOGETHER
What Drives Emerge Aotearoa to Value Māori Culture and Why?
He aha te mea nui o te ao?
He tangata! He tangata! He tangata!
What is the most important thing in the world?
It is people! It is people! It is people!
Treaty of Waitangi
Tangata Whenua o Aotearoa
If we do this right for Māori we do well with others!
Our values. We are still the Emerge Aotearoa that:
Our Strategic Pou. Emerge Aotearoa deeply wants to:
Better meet the needs of Māori
Better meet the needs of Pasifika peoples
Tangata whaiora (service users) at the heart of what we do
Provide housing to people who are vulnerable
Provide more social housing options
CONNECTS WITH PURPOSE
Whakawhanaunga
ENGAGES WITH RESPECT
Manaaki
WALKS AND LEARNS TOGETHER
Ako
ACTS WITH INTEGRITY
Whakamana
Our vision. Realising Potential, Tautokohia te mana tangata.

6. How does Emerge Aotearoa Value Māori Culture in the workplace?
By resourcing:
Treaty of Waitangi workshops that are core training (compulsory) for kaimahi (staff) with a followup and refresh every two years
Takarangi Competency Framework which is also required training for all kaimahi (staff) which includes a noho Marae (stay overnight on the Marae).
the Takarangi Framework provides all staff with 14 Māori cultural competencies that will allow them to
To learn Te Reo Māori (Māori language) and understand Te Ao Māori (Māori world view)
Understand tikanga (protocols) that are important to Māori
Experience the Kawa (traditions performed) on a Marae, with hapū and Iwi
Engage and build relationships with Māori better
To learn from kaumatua and kuia (elders of the Marae/hapū) about the land, rivers, mountains, people and tūpuna (ancestors) from that area
over 800 staff (of 1000+) have completed the 2 day Takarangi training since February 2016
Takarangi portfolio’s to be developed by staff as evidence of practice in their workplace
Poutama Tool that is used in services to support the implementation of Takarangi competencies
18 Takarangi champions/assessors and 4 Takarangi moderators to support the embedding of the Takarangi Framework across Emerge Aotearoa
Timeline
July 2015 – launch Emerge Aotearoa, focus on values and kaupapa
2016 – consolidate teams, structure, policies & process
2017 – Significant growth – Corrections, Housing
2018 – new structure to head towards 2030

7. How do Emerge Aotearoa Value Māori Culture in the workplace?
By resourcing:
scholarships for Māori staff to further their education
a focus on workforce development and recruitment of Māori staff to reflect the community we work in and the people tha access our services
working genuinely and authentically with whānau (family), hapū (sub-tribe), Iwi (Tribe) and Maori organisations
Te Taiwhenua o Heretaunga
Ngāti Whātua o Ōrākei
Te Runanga o Turanganui A Kiwa
Ngāti Haua Tainui Waikato

8. Some annual statistics to December 2017
We supported 6,460 whaiora (service users, consumers) to achieve tino rangatiratanga (self determination).
We supported 257 whānau to transition from Emergency Housing into long term sustainable housing in 2017.
We offered 370 training workshops in 2017.
We offered 434 people new employment opportunities in 2017 (111 of these were to internal people).

9. Will Gonzales – Ziesler House, Auckland, New Zealand

10. “ How Takarangi training has enriched Ziesler House”

11. Ziesler House Profile Multi-ethnic team Niuean Indian
Brazilian South African
Māori European
Fijian Filipino
Average service years 5.75 years
8 tangata whaiora (clients ) in 3 units
6/8 Ziesler kaimahi (staff) completed Takarangi Framework workshop

12. OUR Values Whakawhanaunga (connecting with purpose)
Whakamana (acting with integrity)
Manaaki (engaging with respect)
Ako (walking and learning together)

13. Coffee club and client meetings
5 competencies
Karakia
Before Takarangi
Karakia was done only during client meetings
After Takarangi
Increased awareness of the importance of the karakia for tangata whaiora and their whanau’s spiritual well-being
Karakia is regularly recited in every hui such as staff meetings, handovers, client meetings, clinical reviews
Coffee club and client meetings

14. Cook N Kiwi Workshop
Cook N Kiwi Workshop

15. Te Reo Māori Before Takarangi After Takarangi
Te Reo was seldom used in every day communications
After Takarangi
Increased usage of Māori kupu (words) in daily communications, in s and client documentations
Celebration of Māori Language week - staff shared Māori words that can be used on a daily basis
Better appreciation of Te Reo by using Māori greetings during interactions

16. Māori Language Celebration Week Activities
Weekdays in Te Reo
Flax making
Cooking boil up
Shared kai
Haka in Museum
Poi making

17. Whakawhanaunga Before Takarangi After Takarangi
Opportunities to engage with whanau on occasional events
After Takarangi
Involving the whanau to support the client emotionally through family meetings, clinical reviews
Developing the client’s social skills and productivity
Improving clients well-being more
Extended whanau support is available through agencies like supporting families
Family meetings with staff & clinical team
Cultural celebrations

18. Kick The Butt Recognition
Waka Team (Ziesler House & Allan Duffy Centre) in Kick The Butt Smoking Cessation weekly hui
Kick The Butt Recognition
Pasifika celebration
E-cigs, NRTs & Smokalizer

19. Manaaki Before Takarangi After Takarangi
We are guided by our kaupapa: Whakawhanaunga, Whakamana, Manaaki and Ako
After Takarangi
Increased awareness and respect for our clients different lifestyle, culture and beliefs
Conducting workshops and health initiatives
Clients taking more ownership of fortnightly client meetings

20. We make fresh food available
We care for all our visitors
Formal welcome of new staff

21. Pōwhiri Before Takarangi After Takarangi
Morning/Afternoon tea to welcome new clients/staff
After Takarangi
A pōwhiri is organised as per the protocol guide to welcome new clients and staff. Arrangements like karanga, whaikorero (speeches), waiata, hongi and hakari (meal) are organised.
Mihi Whakatau is practiced when a new staff joins. A mihi is a formal way of respecting people by acknowledging their mana and tapu (dignity and sacredness).

22. Whaikorero (Formal speech)
Karanga (Call)
Manuhiri (Visitors)
Kaikorero (Male who speaks)
Whaikorero (Formal speech)
Kai (shared meal)
Waiata (Song)

23. Our Achievements Re-enforcement Emerge Aotearoa core values
Better appreciation of kaupapa
Enhanced mana
Increased self-reflection in supporting clients
Better Māori cultural competency

24. Poutama – how well are we doing in developing Māori cultural competency
in our services ?
Practice in this service
Poutama rating
(1-4)
Evidence to support the rating
(strengths and challenges)
Next steps to improve practice in this service
(identify resources, people involved and a timeframe –make your steps SMART)
Pōwhiri 3
The practice of Pōwhiri has grown in the last 3 months to level 3 and is devloping to next step to marama Tangata whaiora supports to be more engaged with the process
Moving to Marama is the goal for the service
Manaaki
Staff and the service are providing Manaaki in many forms
On going to next steps for services
Whakawhanaunga
This is growing and staff are aware of
Linking with local marae and Hapū
Karakia
Is working towards more in practice
Te Reo 2
Is a key development for the service
Gaining supports for Te reo for Staff

25. Where to from here?
Only just begun! We are 2.5 years into this journey.
Our organisation, kaimahi and tangata whaiora (service users) have begun a journey that is truly aspirational and inspirational
Within 5 years to embed the learnings and relationships into our organisation to provide “Best Practice”.
Engage better with whānau, hapū, Iwi and Māori organisations to build genuine relationships and partnerships and outcomes for whānau.
Evidence culture change through Poutama and Portfolio’s
Increase Māori and Peer workforce in services
Increased Māori leadership within Emerge Aotearoa
Provide enhanced cultural coaching, mentoring and supervision support
Whakatauaki – Proverb
“Kua tawhiti kē to haerenga mai, kia kore e haere tonu.
He nui rawa o mahi, kia kore e mahi tonu.“
"You have come too far not to go further, you have done too much not to do more"  – Ta Himi Henare  ( Sir James Henare ) Ngāti Hine elder and leader

26. Waiata - Song
Purea nei e te hau Horoia e te ua Whitiwhitia e te ra Mahea ake nga poraruraru Makere ana nga here.
Scattered by the wind washed by the rain and transformed by the sun, all doubts are swept away and all restrains are cast down.
E rere wairua, e rere Ki nga ao o te rangi Whitiwhitia e te ra Mahea ake nga poraruraru Makere ana nga here, Makere ana nga here.
Fly O free spirit, fly to the clouds in the heavens, transformed by the sun, with all doubts swept away and all restrains cast down. Yes, all restrains are cast down.

27. Karakia Whakmutunga – Final Prayer Pātai - Questions

28. Karakia Whakamutunga – Final Prayer Pātai – Questions
320 Ti Rakau Drive, Botany, 2012, Auckland
P O Box , Botany, 2163, Auckland T
320 Ti Rakau Drive, Botany, 2012, Auckland
P O Box , Botany, 2163, Auckland T