1. Extended Access update ‘STEPS’

2. Story so far…. April 17th – engagement session
3rd May tender documentation
30th May Submission of bid for contract
14th July STHC awarded contract
1st September go live

3. Where we are at now….from 1st Sept 2017….
15 practices across 3 rotating hubs
78 hours a week since September 2017
Mixture of GP/nurse practitioner/nurse/HCA
4049 additional appointments have been offered (Sept to Nov 17) across South Tyneside (early mornings, late evenings and weekends)

4. Analysis of Offered Appointments (4049) by Time (Sept – Nov)

5. Appointments: Sept – Nov

6. Analysis of Appointments by Skills Mix (Sept – Nov)

7. Analysis of Appt Uptake by Age (inc. DNA)
(Sept – Nov)

8. Patient feedback ‘Would you recommend’
99% positive feedback (350 questionnaires )
‘Great experience’
‘Much easier for workers’
‘Excellent service’
‘Brilliant service’
‘Perfect’
‘First class’
‘very happy with time taken out to listen about my concerns that I had’

9. Path to Excellence Decision Making Process