2. THE PROBLEM SOLVING PROCESS
1. Identify the Real Problem
2. Diagnose the Problem
3. Develop the Solutions
4. Select a Solution
5. Implement the Solution
6. Evaluate the Outcome

3. IDENTIFY THE PROBLEM Identify the Issue Determine Urgency
Make a Tentative Definition of the Problem

4. DIAGNOSE THE PROBLEM Identify the Interests Gather Information
Determine the Causes
Restate the Problem

5. DEVELOP THE SOLUTIONS List All Potential Options Through Brainstorming
Relate Each to the Interest Behind the Problem
Merge Similar or Related Options

6. SELECT A SOLUTION SELECT A TOOL Winnowing the List Weighted Listing
Interest Standard Matrix
Option Ranking

7. EVALUATE THE OUTCOME (This is the most neglected/shortchanged step)
Monitoring Progress
Detection Devices to See That Milestones are Met
Did It Solve the Problem?

8. IMPLEMENT THE SOLUTION
WHAT action will be taken?
WHO will do it?
WHERE will the necessary action take place?
HOW will the action be carried out?
WHY are these actions the solution?

9. YESTERDAY IS HISTORY
TOMORROW IS A MYSTERY
TODAY IS A GIFT
AND THAT’S WHY THEY CALL IT
THE PRESENT

10. NOT TO DECIDE IS TO .....

11. NOT TO DECIDE IS TO .....
DECIDE NOT TO !

12. THE DEFINITION OF LUCK ?
(as defined by Vince Lombardy of the Green Bay Packers)

13. WHERE PREPARATION MEETS THE DEFINITION OF LUCK ?
(as defined by Vince Lombardy of the Green Bay Packers)
WHERE PREPARATION
MEETS

15. WHAT IS THE DIFFERENCE BETWEEN
A DREAM
and
A GOAL

16. sacrifice for in order to attain
WHAT IS THE DIFFERENCE BETWEEN
A DREAM something you want or
hope will happen
and
A GOAL Something you are willing to
sacrifice for in order to attain

17. WHY DON’T WE SET LONG TERM GOALS?
I can’t see into the future
I’m to young to make long term decisions
I’m to busy going to school to set goals
I don’t know what I want to be yet
I’m partying now and will set goals later
I am not sure what the choices are
Things will probably change by the time I get there

18. What do all of these excuses have in common?
They make us feel better about not making a decision, but do not take us any closer to setting a GOAL!

19. What are the chances of reaching
a logical destination in your life
if you haven’t decided where
you want to go?

20. What percent of entering Freshman return the second year?
What percent of the returning second year students are
Sophomores?
What percent of Sophomores graduate or earn a certificate?
What percent of the graduates enroll in a 4-year College?
What percent of students at a 4-year college or University
graduate?

21. B OX U T S I D E HE
TH NK

22. DEFINITION OF INSANITY?
Doing the same things
In the same way
and expecting a different result!