1. Working with the Local Community to Tackle Graffiti Love Lewisham Nigel Tyrell Head of Environment London Borough of Lewisham

2. Working with the Local Community to Tackle Graffiti Educating the public and raising awareness through innovative initiatives and projects Role technology can play in combating environmental crime Love Lewisham – successes and lessons learnt – Making savings and working more efficiently

3. Community Action

4. Graffiti Busters 120 residents trained to remove graffiti – Given Graffiti Buster Kits – 36 Neighbourhood Action Teams Regular Graffiti Buster days Campaigns

5. My Street Makeovers

6. Campaigns Getting the Mayor on the telly and in the papers!

7. Shop a Yob

9. Campaigns Local Celebrities help to publicise fight against graffiti

10. Campaigns Local schools take part in refuse-truck poster competition

12. Campaigns Businesses targeted for high-level graffiti

13. Campaigns Councillors take part in Graffiti Challenge Day

14. Campaigns NTL/Virgin Media fund proactive graffiti removal work

18. Love Lewisham Started in 2004 (as Cam2Web, internal pilot) Launched to public in 2005 New Statesman New Media Award 2006 LGC Awards 2007 – Highly Commended MJ Awards June 2008 – Finalists in 2 Categories

20. Simple and effective

21. Love Lewisham Ability to show "before" and "after" pictures Staff can demonstrate what has been achieved Councillors and citizens can see that a problem has been dealt with

24. Love Lewisham Benefits Environmental issues are now far easier to report. – More staff report problems - fewer issues to irritate residents Open resident/Member engagement – Our response is public and accountable

25. Love Lewisham Councillors Residents Refuse Workers Police Highways Bloggers Fly-Tip Teams Park Users Groups Sweeping teams Community Groups Enforcement teams Grounds Contractors ALMO Street Wardens Town Centre Managers Housing Associations

26. Practical Partnerships

27. Cross-service collaboration

28. Bloggers

29. Councillors

30. Love Lewisham Results Dramatic improvement in the time taken to remove graffiti – From 2.78 days in 2003 (before Love Lewisham) to 0.50 days to complete now

31. Love Lewisham Results In the same period the number of graffiti removal jobs reported has trebled. – The resources to do the job stayed the same.

32. Resident Satisfaction Resident Endorsement

33. Love Lewisham Results Reports of graffiti have fallen by about 30% this year. – Metres removed and the number of jobs has also fallen. Less graffiti has been observed from our own monitoring, down from 18% (05/06) to 9.43% this year Independent monitoring (EnCams) shows a similar trend, down from 16% last year to 9.3% this year.

34. Resident Endorsement Resident satisfaction with the Councils street cleaning services (BV89) has leapt from the lower quartile to the upper quartile since the scheme was introduced.

35. Now: Meet in Our Space LoveLewisham.org Customer

36. Aim: Meet in Shared Space CouncillorsResidents Service ProvidersBloggers LoveCleanStreets.org

37. Working with the Local Community to Tackle Graffiti nigel.tyrell@lewisham.gov.uk Blog: http://www.nigeltyrell.com