1. Tax-Aide Inventory Agent
(TIA)
HM Riggert Modified
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What it is
Small piece of software resident on each AARP system, not personal or IRS
Gathers hardware and software information about the system
Reports this information to OIS
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Why?
Original purpose to gather basic technical information that often caused trouble for less technical volunteers.
Speed, Memory, Disk size
Windows version
Evolved to report to OIS
Imaging information
Geographic location (Latitude, Longitude)
Windows licensing information
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What it is NOT!
It is NOT a replacement for the inventory process
Does not gather custodian information, or notes, or custom field information
Does not allow central manipulation of inventory dataset at the district or split state level.
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Current Status
18,240 Systems in Inventory with Status=OK (244 Desktops & 17,996 Laptops)
Of those, 17,918 Systems have TIA installed
Missing - mostly old, some locally donated
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6. Inventory to TIA data mismatches
Some of the Inventory systems with no TIA data are due to human error
Mistyped data on TIA data input screen Split-State or Asset Tag is incorrect
Sometimes the Inventory asset tag data is incorrect or a duplicate.
Unfortunately requires TCS/TC work to resolve the issues.
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Availability
Installed on all new Tax-Aide systems
Installed as a part of Re-Imaging
Instructions and download via
The agent self updates to the latest release
Works entirely in the background with no user intervention required
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More Details
Corrections to installed TIA programs can be with TIA update found at
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More Details
Upon reimaging, or a new TIA installation, or use of EditAssetTagEtc the following dialog box to the right is shown.
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More Details
On each system C:\users\public\documents\TiaLog.log
Google maps system locator at
If original user input needs to be changed, run EditAssetTagEtc program or request a system update via One Support Technology:software -> TIA agent.
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11. Example of TIA Data in OIS
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TIA Data in Downloads
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TIA Data in Downloads
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17. Agent Data Availability
OIS system detail/Edit button for an individual system
OIS spreadsheet download for all current TIA information for the systems in a district or Split-State.
Just the TIA data also available at
Complete historical record of TIA contacts is available for all systems. One Support request (Technology:Software-TIA agent sub topic) for the historical data for a district, split-state or system.
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18. 2018 SMT/TCS Training - Kansas City
Questions ???
2018 SMT/TCS Training - Kansas City