1. Community Resource Team
Specialist Level Up Academy
Variety of Learning Methods
Learning Framework
Consistency
Interval Reinforcement
Informal & Targeted Learning
Community Resource Team
Execution Team Manager (Specialist Manager)
Workstream Drivers
Subject Matter Expert (Product, Leadership, External Resources, etc.)
Manager Focus

2. Specialist UpSkilling Plan
Product A
Product B
Product C
Product D
Product E

3. May Specialist Up-skilling Individual Activities
Focused Topics
Individual Activities
Peer Sharing
Special Activities
Community Meetings
Complete Mod 3 & 4 of Building Better Insights
Respond to survey
Insights
Review results & customer situations
Virtual Meetings
Complete topics 1 – 5 of e-Learning oourse
Share 1 thing you’ll use in next meeting
Practice new skills during 1-1
Business Acumen
Attend live webinar on Industry Trends
Apply new information to an account
Discuss impact of new trends on CU’s
Listen to the Case Study example
Share a similar situation & the outcome
Customer Experience

4. Think Fast Next Steps Specific Skill for Future Current Gap & Reasons
Think Differently!
Next Steps