1. Wright Line By Alexzander Downs Noopur Srivastava Amit Chaturvedi Amit Jhawar Yi-fang Lin

2. Outline Company and Products Customers Materials Management Process Management Challenges Our Tour Recommendations

3. Company and Products Wright Line is a global leader in the design and manufacture of technical furniture and enclosure systems.

4. Customers of Wright Line The US Government Customer service offices and calling centers Universities Hospitals Food Chains

5. Materials Management Instruction card Kanban reorder inventory

6. Takt Time

7. MANAGEMENT CHALLENGES 12 Major product lines utilizing same Equipment Bottlenecks Skilled Labor Painting Welding CAD laser cutting/punching Forecasting

8. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

9. Our Tour

10. Raw Steel

11. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

12. Bending Metal to Make Brackets

13. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

14. Electrostatic Powder Painting

15. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

16. The Wood Shop

17. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

18. Wrapping and Packaging

19. Production Process Sheet Metal Coiled Metal Unbend the Steel Cut Tap Drill Bend to shape Weld PrimePaint WIP Assemble Wrap and Package Ship

20. Recommendations Increase Customer Satisfaction –Servqual Decrease Waste –VA/VE Decrease (Kickbacks) External Failure –Integrate MIS to the shop floor VOC into the organization –House of Quality

21. Questions