1. WEB SUPPORT BEST PRACTICE
January 17, 2011
Gerry McGovern
Gord Hopkins

7. Places
Large Metro
Area
Populated
Area
Cities
Capital Cities
Of Canada

8. Useless
Links
Tools
Content
Stuff
Infinity &
Beyond
FAQS
Slow Links

10. Mary Meeker, 2010

11. Mary Meeker, 2010

12. Not on home page.
Not on “I need to…”.
Trying Other tasks ‘I need to’.

15. People on the web are IMPATIENT and LAZY

59. Manage around task / product, not back-end system or application