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WEB SUPPORT BEST PRACTICE
January 17, 2011 Gerry McGovern Gord Hopkins
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Places Large Metro Area Populated Area Cities Capital Cities Of Canada
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Useless Links Tools Content Stuff Infinity & Beyond FAQS Slow Links
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Mary Meeker, 2010
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Mary Meeker, 2010
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Not on home page. Not on “I need to…”. Trying Other tasks ‘I need to’.
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People on the web are IMPATIENT and LAZY
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Manage around task / product, not back-end system or application
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