1. Interviews and discussions

2. Key points Speak slowly, clearly Be polite, but assertive
Ask for clarification if you aren’t sure what has been said – many things aren’t meant to be literal!

3. Activity
On the sheet are several phrases that can be used in conversation. Discuss where in the conversation you could use them, then place the letter in the right column.

4. Group the phrases on the sheet under the correct heading:
Activity
Group the phrases on the sheet under the correct heading:
Opening a conversation
Directing a conversation
Showing interest
Closing a conversation
B, f, h, l, n, p, r, v
C, o, q, t, u, w
D, g, j, s
A, e, i, k, m

5. Organize yourselves into groups of no more than four
Summary
Organize yourselves into groups of no more than four