1. Chapter 2 Exploring Business Communication Concepts
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

2. Behavioral Theories Impact Communication
Chapter 2
Behavioral Theories Impact Communication
Maslow’s Hierarchy of Needs
Stroking
Johari Window
McGregor’s Theory X and Y
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

3. McGregor’s Management Styles
Chapter 2
Theory X
Theory Y
Workers inherently dislike work
Talent is narrowly distributed
Workers will do as little work as they are required to do
Workers like work
Work is widely distributed throughout the workforce
Workers can be motivated to work independently
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

4. Johari Window: Trust and Self-Disclosure Help Expand the Open Area
Chapter 2
Johari Window: Trust and Self-Disclosure Help Expand the Open Area
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

5. Nonverbal Communication Conveys Added Meaning
Chapter 2
Nonverbal Communication Conveys Added Meaning
Metacommunication
Not expressed in words but accompanies a verbal message
Visual
All types of body movements (gestures, eye contact, and facial expressions)
Attire and grooming
Vocal
Tone and projection
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

6. Effective Listeners . . . Minimize distractions
Chapter 2
Minimize distractions
Get in touch with the speaker
Use knowledge of speaker to advantage
Indicate their active involvement
Do not interrupt unnecessarily
Ask reflective questions
Send probing prompts to the speaker
Use lag time wisely
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

7. Characteristics of Effective Teams
Chapter 2
Characteristics of Effective Teams
Common goals
Role perception
Longevity
Size
Status
Group norms
Leadership
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

8. Team Roles Negative Positive Facilitator Isolate Harmonizer Dominator
Chapter 2
Negative
Positive
Facilitator
Harmonizer
Record keeper
Reporter
Leader
Isolate
Dominator
Free rider
Detractor
Digressor
Airhead
Socializer
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

9. Team Behaviors Commitment Cooperation Communication Contribution
Chapter 2
Team Behaviors
Commitment
Cooperation
Communication
Contribution
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

10. Face-to-Face Meetings
Chapter 2
Advantages
Limitations
Pose logistical issues of time, place, and schedules
May be dominated by overly vocal, quick-to-speak, and high status members
Provide rich, nonverbal cues
Are preferred when dealing with sensitive
Are beneficial for establishing group rapport and relationships
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

11. Electronic Meetings Advantages Limitations
Chapter 2
Advantages
Limitations
Cannot replace face-to-face contact for certain type meetings
Can make consensus harder to reach
Are dependent on participants having excellent keyboarding skills
Facilitate geographically dispersed groups
Speed up meeting follow-up activities
Place all participants on a more even level
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

12. Suggestions for Effective Meetings
Chapter 2
Suggestions for Effective Meetings
Limit meeting length and frequency
Make satisfactory arrangements
Distribute the agenda well in advance
Encourage participation
Maintain order
Manage conflict and seek consensus
Prepare thorough minutes
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning