1. DTN Training Welcome to: The session will begin shortly. SAY
Welcome to this DTN Training Webinar.
The session will begin shortly.

2. SAY
We are implementing a new and streamlined process for card transaction processing, settlement and payment at all Esso and Mobil retail sites, by upgrading the front-end processing and settlement systems. This training focuses on the DTN Portal, the application that you will use to retrieve reports and manage reports that are sent to Esso and Mobil Retailers.
introduction

3. Additional Information
SAY
There are a few icons that are used during the training that let you know that there is more information to consider:
NOTE:
Indicates that there is additional information provided.
WARNING:
Indicates that special attention is required.
Note
Warning

4. BW support ACE Support systemsupport@exxonmobil.com 1-800-265-0060
DTN Support
Issues with reports or the delivery of reports
Settlement Information Portal:
BW Resources:
DTN Virtual Training
DTN User Guide
DTN Quick Reference Guide
Retailer Resources:
Retailer Reports Guide
Retailer Quick Reference Guide
SAY
There is support for the ACE application, through which the DTN Portal is accessed.
ACE Support can cover account and login issues.
If there are any issues with reports or their delivery, refer to DTN Support.
There is a Settlement Information Portal, where you can find the
DTN Virtual Training, which is a recording of this training.
DTN User Guide
DTN Quick Reference Guide
There are also resources available for Retailers:
Retailer Reports Guide
Retailer Quick Reference Guide

5. DTN USER and QRG GUIDEs Settlement Information Portal:
SAY
This learning is based upon the Data Transmission Network (DTN) User Guide. There is also a Quick Reference Guide that you can use as a reference
Both of these guides can be found on the Settlement Information Portal.
Settlement Information Portal:

6. ? DTN activity DTN Activity SAY
After each module, there will be an opportunity to pause and consider questions.
After each module, there will be an opportunity for participants to ask questions and take breaks so the Facilitator can demonstrate, or have participant use, the DTN Portal to reinforce learning.
DTN Activity

7. agenda DTN Portal Manage Retailers View Reports Use Reports SAY
Today’s session is divided into 4 modules:
First, we will start with an overview of the DTN Portal
Then we will explore how to Manage the reports that are sent to Retailers
This training will also show you how to View Reports
The final section provides you with some tips on Using the reports, especially for reconciliation with payments from Imperial.
A recording of these 4 modules is available online, through the Settlement Information Portal. Information about how to access the Settlement Information Portal is in your DTN User Guide.
View Reports
Use Reports

8. USE REPORTS MODULE 1 MODULE 2 MODULE 3 MODULE 4: SAY
Now let’s have a look at the DTN reports and how they can be used for reconciliation.

9. Credit card reports Code Report Name Description  Credit Card ReportsBW R
CCM
Card Settlement Report
Day/Shift summary totals and adjustments 
DFM
Daily Card Sales Fee Report
Daily summary of total sales and card fees by card type
FMM
Monthly Card Sales Fee Report
Monthly summary of the daily card sales fee reports
PCR
PRICE PRIVILEGES/Car Wash Redemption Report
PRICE PRIVILEGES/Car Wash dollar amounts for loyalty points redeemed.
RTV
Ticket Requests
Ticket retrieval request
MSR
Multiple Sales Report
Daily report identifying multiple inside sales (credit only; no debit or Fleet) by truncated card number, to help detect possible fraud
SAY
The DTN Portal separates reports into Credit Card reports and Loyalty reports.
Looking at the Credit Card reports, and you can see that both BWs and Retailers receive many of the same reports, but only Retailers get the Multiple Sales Report.
Let’s look at the Loyalty reports.

10. Loyalty reports Code Report Name Description  Loyalty Reports BW R
LRD
Daily Loyalty Detail Report
BW Loyalty Detail Report (LRD):
LRDa: Transaction level dollar amounts for loyalty points issued/redeemed for all BW Dealers
LRDb: Transaction level details for loyalty points issued/redeemed for all BW Dealers 
Dealer Loyalty Detail Report (LDD):
LDDa: Transaction level dollar amounts for loyalty points issued/redeemed
LDDb: Transaction level details for loyalty points issued/redeemed
LPF
Daily Loyalty Potential Fraud
Periodic report – Summary of cards that were used multiple times at a site in one day
LRS
Daily Loyalty Summary Report
Loyalty program summary data by Dealer with BW totals
LMS
Monthly Loyalty Summary Report
Monthly roll up of loyalty activity for all BW Dealers
SAY
This screen displays the Loyalty reports.
The main difference between the reports the BW and the Retailer receive is the naming of a Loyalty Detail Report:
BWs have the codes LRDa and LRDb
Retailers’ versions have the codes LDDa and LDDb
The (a) reports focus on the conversion of loyalty points into currency, and the (b) reports track the issue and redemption of loyalty points.
As well, there are two summary reports that BWs receive that are not sent to Retailers.
And, finally, there is a report designed to detect fraud that is sent to BWs and Retailers.
Both the Credit Card and Loyalty reports are generated by the Day-End Close Process.
For the most part, BWs receive the same reports that are delivered to the Retailers. The difference is that the BWs receive reports for all their Retailers, while Retailers only receive reports that reflect their own sales.
We are going to look specifically at the reports that BWs receive. However, there is a Reports Guide that provides an overview of the reports that Retailers receive.
Let’s first look at what the BW Reports all have in common.

11. START and EnD MESSAGES SAY
Start Report Message
IOL
DFM-0008
START MSG
Definition
IOL1 BW ID
Report Code – Sequence ID
Date sent: Month-day-year
Start of report message
SAY
Because some reports can run over multiple pages, each report has a standard START message at the beginning and END message to ensure you are viewing the entire report.
CLICK
These START and END messages contain:
BW ID Number
Report Code and Sequence ID
The date the report was sent in this format: Month-day-year
End Report Message
IOL
DFM-0008
END MSG
Definition
IOL1 BW ID
Report Code – Sequence ID
Date sent: Month- day-year
End of report message

12. CARD COdes CODE Card Type MC Mastercard Mastercard Fleet VI Visa DI
Discover EB
Citi ExxonMobil Consumer
Citi ExxonMobil Commercial Fleet AX
American Express DE
Interac Debit GA
Esso and Mobil Gift Card Activation GR
Esso and Mobil Gift Card Redemption CA
Esso and Mobil Carwash Card Activate CW
Esso and Mobil Carwash Card Redeem CP
PRICE PRIVILEGES Card Activate CD
PRICE PRIVILEGES Card Redeem WX
WEX Esso and Mobil Fleet
WEX Universal and Other Fleet EF
WEX ExxonMobil Fleet
SAY
As well, the following codes are used in the reports to represent cards used for transactions.
This table is in the DTN Quick Reference Guide.
Most of these codes are fairly intuitive, such as
MC for Mastercard, and
VI for Visa
Others might not be familiar to you, such as
CP for PRICE PRIVILEGES Activated, and
CD for PRICE PRIVILEGES Redeemed.

13. reconciliation Card Settlement Report (CCM)
Indicates IOL payment to be received.
TOTAL SALES / NET SALES AMT
MINUS DE
(Debit Card Sales)
ADD TOTAL CD
(PRICE PRIVILEGES Card Redemptions)
ADD TOTAL CW
(Esso and Mobil Car Wash Redemptions)
ADD ALL Sites Total
(NET of
$$ Value of Points Redeemed
MINUS
Total Issued Value)
SAY
The reports received through the DTN portal provide a wealth of information for a variety of purposes.
Let’s focus on the reports that provide key information for reconciling Point of Sale (POS) reports with IOL payments:
First, the Card Settlement Report (CCM) indicates the IOL payment to be received.
There are a few key reports that can provide you with the information to reconcile IOL payments with Point of Sale (POS) transactions.
Here is a summary of those reports:
CLICK
First, we would take the NET SALES AMT from the TOTAL SALES line in the Daily Card Sales Fee Report (DFM) and subtract DE the Debit Card Sales. We subtract Debit Sales because DTN Portal Reports do not include reconciliation of Interac Debit.
2. Then we would ADD the Redemptions from PRICE PRIVILEGES/Car Wash Redemption Report (PCR).
3. Finally we would take the NET Dollar Value of Points Redeemed MINUS Total Issued Value from Daily Loyalty Detail Report version A (LRDa).
We will look at these steps and reports in more detail.
Please keep in mind that, when reconciling reports, totals from POS may vary slightly with DTN Report totals due to rounding.
Let’s start with the Card Settlement Report first.
DFM
Daily Card Sales Fee Report
PCR – PRICE PRIVILEGES/Car Wash Redemption Report
LRDa
Daily Loyalty Detail Report
Note: Totals from POS may vary slightly with DTN Report totals due to rounding.

14. Card Settlement Report (CCM)
Indicates IOL payment to be received.
Report Start Message
Retailer #1 Information
Shift Totals
Total Fees
Total POS Sales and NET
Retailer #2 Information
Shift Totals
Total Fees
Total POS Sales and NET
SAY
The Card Settlement Report (CCM) provides Summary information for each Retailer and a Summary for all Retailers.
CLICK
As with all reports, this report has the Report Start Message that gives you the BW ID number, the report code and sequence number, and the date the report was created.
The totals for the first Retailer (the Dealer Number is highlighted) are listed by Shift Number and include a summary of Card Processing Fees, Total POS Sales and a NET amount (The net amount does not include DEBIT transactions).
The totals for the second Retailer (the Dealer Number is highlighted) are listed as well.
The information at the bottom of the report presents consolidated totals for all Retailers.
In this example, there are only two Retailers.
The summarized totals provide the Total processing fees and Total POS Sales for all Retailers. The GRAND TOTAL indicates the Net IOL payment amount. It is important to remember that this amount does not contain DEBIT Transactions.
And, of course, the report has a Report END Message.
Let’s now let’s look at which DTN reports can show you how that IOL payment was calculated.
BW Summary Information
TOTAL PROCESSING FEES
GRAND TOTAL = IOL Payment
Debit Transactions not included
End Report Message

15. Activity COdes Code Description O-OUT Outside Sales I-IN Inside Sales
O-OUT,I-IN,E-CREDIT/DEBIT CARD,S-SPEEDPASS,P-PAPER,M-MOBILE,X-MCX
Code
Description
O-OUT
Outside Sales
I-IN
Inside Sales
E-CREDIT/DEBIT CARD
Credit or Debit Card
S-SPEEDPASS
Speedpass
P-PAPER
Not used in Canada
M-MOBILE
Speedpass+ Mobile Application
X-MCX
SAY
In addition to the codes relating to the types of cards used, there are additional codes that describe the sales activities. The Daily Card Sales Fee Report (DFM) report provides a simple legend for these codes.
CLICK
This table provides a fuller description of these codes. Notice there are a few codes that are not used in Canada. This table is in the DTN Quick Reference Guide.
For example, O-Out is Outside Sales, M-Mobile is the Speedpass plus Mobile Application, and P-Paper and X-MCX are not used in Canada.

16. Daily Cards Sales Fee Report – page 1
Sale and Process Dates
Retailer #1 Information
Retailer #1 Number
Retailer #1 Transaction Information
SAY
Here is the first page of the Daily Cards Sales Fee Report. Let’s have a look at what’s in it.
CLICK
This line provides the information about the sale date and processing date for the report, as well as the BW Name.
The next section contains the information about the first Retailer, including the First Retailer Number. It also contains the detailed transaction information for the first Retailer.
There also is Summary information.
Total Sales information is provided in a couple of ways:
first by transaction type, and
then separated into inside and outside sales.
Notice at the end of the page the note that indicates that the report is continued on the next page.
Let’s go to page 2…
Retailer #1 Summary Information
Continued message

17. Daily Cards Sales Fee Report – page 2
Retailer #2 Information
Dealer Number
BW ID Number
Retailer #2 Transaction and Summary Information
BW Summary Information
Distributor Summary for all Retailers
Tran Fee vs. % Fee
CLICK
Here is the second page of the Daily Cards Sales Fee Report. The first line gives us a sense of what we are looking at. In this case we are still looking at the information from Retailer #2.
Specifically, this section contains Summary information for the Retailer.
The consolidated information for all Retailers is presented for the BW in the same format: by Transaction and then in Summary form.
These reports contain a wealth of information. The first 4 columns describe the transactions in detail:
The first column indicates how many transactions for each card type and the second indicates whether the transactions were Inside or Outside transactions.
The third shows transaction type, according to the legend at the top of the table and the fourth column presents the specific Card Type (the legend is in the Quick Reference Guide).
The remaining columns present the Gross Sales Amounts, Fees and Net Sales.
For Fees, there are 3 columns: TRAN FEE, Percentage FEE and TOTAL FEE
If the Transaction Fee is a set amount, it is contained in the TRAN FEE column.
If the Fee is a percentage of sales, the %FEE column calculates the percentage to 4 decimals.
The TOTAL FEE contains the total fee amount that is used to calculate the NET SALES.
I want to call attention to the DEBIT CARD line in the Summary information. The DEBIT CARD information contains more than just INTERAC Debit Card information. We will look at what this means in the next slide.
Because this is the last page of the report, there is an End Report Message.
DEBIT CARD Summary
Not just INTERAC
END MSG

18. Debit card summary DEBIT CARD Summary Not just INTERAC
Includes the following transactions:
DE INTERAC Debit Card Transactions
GA Esso and Mobil Gift Card Activations
GR Esso and Mobil Gift Card Redemptions
CA Esso and Mobil Car Wash Activations
CP PRICE PRIVILEGES Activations
SAY
It is important to note that the DEBIT CARD information contains more than just INTERAC Debit Card information; not just for BWs but in Retailer Reports as well.
In the Daily Cards Sales Fee Report, the DEBIT CARD line in the Summary information includes the following transactions:
DE – INTERAC Debit Card Transactions
GA – Esso and Mobil Gift Card Activations
GR – Esso and Mobil Gift Card Redemptions
CA – Esso and Mobil Car Wash Activations
CP – PRICE PRIVILEGES Activations
Let’s look at how the Daily Cards Sales Fee Report can be used to reconciliation POS information with the IOL payment.

19. TOTAL SALES / NET SALES AMT MINUS
RECONCILIATION 1 – DFM
Reconciliation 1: DFM
TOTAL SALES / NET SALES AMT MINUS DE
(Debit Card Sales)
SAY
There are two key pieces of information in the Daily Cards Sales Fee Report (DFM) for completing the first step in reconciling the Point of Sale (POS) data with IOL payments:
CLICK
1. First, we take the NET SALES AMT in the TOTAL SALES line and then we
SUBTRACT
2. DE (Interact Debit transactions)
We subtract the INTERAC Debit amount from the NET SALES Amount of Total Sales because DTN Portal Reports do not include reconciliation of Interac Debit (Moneris).
As we have noted, there are no changes to the existing Retailer settlement process related to Interac Debit transactions.
Let’s look at the second report that is used for reconciliation.
Note: The existing Retailer settlement process related to Interac Debit transactions has not changed.

20. PRICE PRIVILEGES/Car Wash Redemption Report (PCR)
Retailer # 1
PRICE PRIVILEGES Redemptions
Esso and Mobil Carwash Card Redemptions
Retailer #2
PRICE PRIVILEGES Redemptions
Esso and Mobil Carwash Card Redemptions
SAY
The PRICE PRIVILEGES/Car Wash Redemption Report (PCR) is the second report used for reconciling Point of Sale (POS) data with IOL payments. As its name suggests, this report contains the redemptions for PRICE PRIVILEGES and Car Washes.
CLICK
The report presents the redemptions from each Retailer. This shows the first retailer’s redemption information: gross sales, fees and net sales, as well as the total redemptions for both PRICE PRIVILEGES (CD) and Esso and Mobil Carwash Card Redemptions.
The same information is provided for the second retailer.
The Distributor Summary provides the BW with a summary for all retailers.
In this example, there were no Carwash Card Redemptions.
To continue with the second step of the reconciliation process, redemptions from PRICE PRIVILEGES (TOTAL CD) and Car Washes (TOTAL CW) are added to the net amount from the Daily Cards Sales Fee Report.
Now let’s look at the third report that is used for reconciliation.
Distributor Summary
All Retailers Redemptions
Reconciliation 2: PCR
ADD TOTAL CD
(PRICE PRIVILEGES Redemptions)
ADD TOTAL CW
(Esso and Mobil Carwash Card Redemptions)

21. Daily Loyalty Detail Report – LRDa
Retailer #1 Information
$ amounts for points
Fuel & non-Fuel sub-totals
Retailer #2 Information
BW Summary Information
SAY
The Daily Loyalty Detail Report – LRDa is the third step when reconciling Point of Sale (POS) data with IOL payments.
This report contains the detailed dollar amounts for loyalty points,.
CLICK
The first part of the report contains the detailed information for Retailer #1. Notice the sub-totals include Fuel and non-Fuel purchases.
The Site Total is the NET of Dollar Value of Points Redeemed MINUS Total Issued Value for this particular Retailer. In this case, there were no points redeemed.
The next part of the report contains the detailed information for Retailer #2.
The Summary information for BWs of all Retailers is contained in the bottom of the report.
The ALL Site Total is the NET of Dollar Value of Points Redeemed MINUS Total Issued Value. Because this particular report did not contain any redeemed points, the ALL Site Total contains only the value of the loyalty points issued.
The last step in the reconciliation process is to ADD the ALL Site Total from the LRDa to the totals collected from the Daily Cards Sales Fee Report and the PRICE PRIVILEGES/Car Wash Redemption Report.
The calculations from these 3 reports should reconcile the IOL payment with the POS transactions.
Let’s look at some of the other reports that you can access from the DTN Portal.
ALL Site Total:
NET of $S Value of Points Redeemed MINUS $ Total Issued Value
ADD ALL Site Total
Reconciliation 3: LRDa

22. Summary reports Credit Card Reports
Monthly Card Sales Fee Report (FMM)
Ticket Requests (RTV)
Loyalty Reports
Daily Loyalty Detail Report (LRDb)
Daily Loyalty Potential Fraud (LPF)
BW Only Reports
Daily Loyalty Summary Report (LRS)
Monthly Loyalty Summary (LMS)
SAY
In addition to the reports that we have just highlighted for reconciliation, there are a number of reports that provide you with useful Summary information. They arrive either daily or monthly:
The Credit Card Reports include
The Monthly Card Sales Fee Report and
Ticket Requests.
The Loyalty Reports include
The second Daily Loyalty Detail Report (LRDb) and
Daily Loyalty Potential Fraud There are 2 reports that only BWs receive:
Daily Loyalty Summary Report
Monthly Loyalty Summary
Let’s have a look at these reports in more detail.

23. Monthly Card Sales Fee Report (FMM)
Monthly summary of the daily card sales fee reports
Retailer #1 Information
Card Type and various Totals information by
Transactions
Gross Sales
Total Fees
Net Sales Amt
Retailer #2 Information
SAY
The Monthly Card Sales Fee Report (FMM) provides a monthly summary of the Daily Card Sales Fee reports, by Retailer and consolidated for all Retailers.
There are 2 Retailers in this example.
CLICK
Information is provided for the first Retailer.
The information is provided by Card Type and various Totals by
Transactions
Gross Sales
Total Fees
Net Sales Amount
This is the information for the second Retailer.
And, finally, the Distributor Summary totals up the information for all Retailers.
Distributor Summary
Summary of information from all Retailers

24. Ticket Requests (RTV) Ticket Requests (RTV) SAY
When there is a request for a receipt, a Ticket Request will be sent, with instructions relating to which sales receipt is required as well as instructions for sending it.

25. Daily Loyalty Detail Report (LRDb)
Transaction level details for loyalty points issued or redeemed.
Retailer #1 Information
Total Points Redeemed
Total Points Issued
Base Points Issued
BW Promo Points Issued (N/A)
IOL Promo Points Issued
SAY
While the LRDa Daily Loyalty Detail Report focuses on the value of the Loyalty points, the LRDb focuses on the transaction-level details for loyalty points issued or redeemed for all BW Retailers.
CLICK
As with many BW Reports, information is provided by Retailer information and summarized at the end of the report. There are 2 columns that provides the Total Points Redeemed and Total Points Issued for each Retailer and in summary.
The other columns present
the Base Points Issued
BW Promotion Points Issued (which is currently not in use).
And Esso Promo Points Issued.
There are totals for the points provided for Fuel and non-Fuel purchases, as well a total count of transactions for each Retailer and all Retailers.
The information at the bottom of the report presents consolidated totals for all Retailers.
Retailer #2 Information
BW Summary Information
Totals
Fuel
Non-Fuel
Transaction count
Points redeemed
Points issued

26. Daily Loyalty Potential Fraud (Lpf)
CLICK
The Daily Loyalty Potential Fraud report provides a summary of cards that were used multiple times at a site in one day, and is currently under development.

27. Daily Loyalty Summary Report (LRS)
Loyalty program summary data by Retailer with BW totals
SAY
The Daily Loyalty Summary Report (LRS) is one of two reports that are received only by BWs.
This report provides BWs with Loyalty program summary data by Retailer. It provides a summary of points issued and their dollar value both for Fuel and non-Fuel purchases for each site. The summary value of redemptions is also presented.
CLICK
The information for each Retailer is provided in the top portion of the report.
The information at the bottom of the report presents a consolidated summary for all Retailers.
The second report received by BWs is the Monthly Loyalty Summary.
Summary by Retailer
BW Summary Information

28. Monthly Loyalty Summary (LMS)
Monthly roll up of loyalty activity for all BW Retailers.
Summary by Retailer
SAY
The Monthly Loyalty Summary is a monthly roll-up of loyalty activity for all BW Retailers.
CLICK
Again, we can see that there is summary information provided by Retailer.
And there are totals for all Retailers provided for the BW.
That is an overview of all the DTN reports received by BWs.
BW Summary Information

29. DTN USER and QRG GUIDEs Settlement Information Portal:
SAY
For more information about what was covered in this module, you can find the DTN User Guide and Quick Reference Guide on the Settlement Information Portal.
There is also a Retailer Reports Guide and Quick Reference Guide also available in the Settlement Information Portal.
Settlement Information Portal:

30. BW support ACE Support systemsupport@exxonmobil.com 1-800-265-0060
DTN Support
Issues with reports or the delivery of reports
Settlement Information Portal:
BW Resources:
DTN Virtual Training
DTN User Guide
DTN Quick Reference Guide
Retailer Resources:
Retailer Reports Guide
Retailer Quick Reference Guide
SAY
There is support for the ACE application, through which the DTN Portal is accessed.
ACE support can cover account and login issues.
If there are any issues with reports or their delivery, there is a DTN Support.
There are also the Settlement Information Portal where you can find the
DTN Virtual Training, which is a recording of this training.
DTN User Guide
DTN Quick Reference Guide
There are also resources available for Retailers:
Retailer Reports Guide
Retailer Quick Reference Guide

31. ?
Q&A
Questi ns
SAY
Let’s take a moment to consider any questions you might have.

32. THANK
Thank you!
YOU
SAY
Thank you for attending this session.