DTN Training Welcome to: The session will begin shortly. SAY

DTN Training Welcome to: The session will begin shortly. SAY
Welcome to this DTN Training Webinar. The session will begin shortly.

SAY We are implementing a new and streamlined process for card transaction processing, settlement and payment at all Esso and Mobil retail sites, by upgrading the front-end processing and settlement systems. This training focuses on the DTN Portal, the application that you will use to retrieve reports and manage reports that are sent to Esso and Mobil Retailers. introduction

Additional Information
SAY There are a few icons that are used during the training that let you know that there is more information to consider: NOTE: Indicates that there is additional information provided. WARNING: Indicates that special attention is required. Note Warning

BW support ACE Support systemsupport@exxonmobil.com 1-800-265-0060
DTN Support Issues with reports or the delivery of reports Settlement Information Portal: BW Resources: DTN Virtual Training DTN User Guide DTN Quick Reference Guide Retailer Resources: Retailer Reports Guide Retailer Quick Reference Guide SAY There is support for the ACE application, through which the DTN Portal is accessed. ACE Support can cover account and login issues. If there are any issues with reports or their delivery, refer to DTN Support. There is a Settlement Information Portal, where you can find the DTN Virtual Training, which is a recording of this training. DTN User Guide DTN Quick Reference Guide There are also resources available for Retailers: Retailer Reports Guide Retailer Quick Reference Guide

DTN USER and QRG GUIDEs Settlement Information Portal:
SAY This learning is based upon the Data Transmission Network (DTN) User Guide. There is also a Quick Reference Guide that you can use as a reference Both of these guides can be found on the Settlement Information Portal. Settlement Information Portal:

? DTN activity DTN Activity SAY
After each module, there will be an opportunity to pause and consider questions. After each module, there will be an opportunity for participants to ask questions and take breaks so the Facilitator can demonstrate, or have participant use, the DTN Portal to reinforce learning. DTN Activity

agenda DTN Portal Manage Retailers View Reports Use Reports SAY
Today’s session is divided into 4 modules: First, we will start with an overview of the DTN Portal Then we will explore how to Manage the reports that are sent to Retailers This training will also show you how to View Reports The final section provides you with some tips on Using the reports, especially for reconciliation with payments from Imperial. A recording of these 4 modules is available online, through the Settlement Information Portal. Information about how to access the Settlement Information Portal is in your DTN User Guide. View Reports Use Reports

DTN Portal MODULE 1: MODULE 2 MODULE 3 MODULE 4 SAY
A new settlement and payment systems and processes will be implemented at all Canadian Esso and Mobil retail site locations throughout 2018. The application that you will use to retrieve reports, as well as manage which reports will be sent to Retailers, is called the DTN Portal. There is a detailed DTN User Guide and Quick Reference Guide that can assist you in using the DTN application.

ACCESS ACE https://cs-selfserve.exxonmobil.com ACE Access
DTN Access Complete ACE registration form requesting DTN access. SAY: You need the following to access the DTN Portal: An ACE account, Access to DTN, and A User ID and Password Because many BWs use ACE for invoicing and payments, you may be familiar with the ACE web address; if not, it is on the screen and in the User Guide and Quick Reference Guide. If you need access to ACE and the DTN portal, there is a System Support address and phone number also on the screen. There is an ACE registration form that is used to get access, and where you can request access to the DTN Portal.

LOGGING ON Logging On Go to ACE Enter your User ID and Password SAY:
If you have a userid and password, you can go to ACE application and log in.

Go to My Account Open Select My Account; a submenu appears
Click on My Account in the submenu SAY: Once you are logged in… CLICK Select My Account to access the DTN Portal. A sub-menu will appear. CLICK Click on My Account again in the sub-menu.

My account DTN Portal: Opening page Account Number
SAY: There a couple of things to note on the opening screen of the DTN Portal. CLICK The Account number appears in the top right. If BWs have more than one Sold-to number, they can view other account numbers by click on the Account Number. The Manager BW Site Report button allows BWs to manage which reports are sent to Retailers. We will get into more detail in the Manager Retailers module. Now let’s look at the other two main areas of the DTN portal. Account Number Manage Retailer Reports

Reports display Filter Icon Search Results
CLICK: The Filter icon is used to find reports in the DTN Portal. CLICK BW reports are displayed here. Since we have not yet searched for any reports, you can see that “No Records Found” message is displayed. Note that the Search box displayed here is not used in the DTN Portal area of ACE. The next module looks at how to Manage Retailers and setup their individual Site Reports. Search Results Note: The Search box is not used in DTN.

SAY For more information about what was covered in this module, you can find the DTN User Guide and Quick Reference Guide on the Settlement Information Portal. Settlement Information Portal:

? Check-in Questi ns SAY Let’s take a moment to consider any questions you might have.

MANAGE RETAILERS MODULE 1 MODULE 2: MODULE 3 MODULE 4 SAY
One of the features of the DTN Portal is used to manage which reports are automatically sent to Retailers.

Manage BW Site reports Indicates which reports are automatically sent to Retailers CLICK The Manage BW Site Report is where BWs can manage the automatic distribution of reports to Retailers. The term “Dealer” is interchangeable with “Retailer” in the DTN Portal and this training, and refers to an individual Esso or Mobil Dealer or Retailer. Let’s have a look at how reports are automatically sent to Retailers in the DTN system.

Manage Dealers Scroll to find a Retailer
Type in Retailer Number to search Drop-down menu with matching Retailer numbers appears CLICK The Manage Dealers screen lists all the Retailers that are linked to you. Contact DTN Support to add the name of Retailer into the DTN Portal. You can scroll to find the Retailer you want to manage. Or you can type the Retailer Number into the search box and a drop-down menu will appear with matching Retailer Numbers. Either way, simply click on the Retailer you want to manage to access their information.

Dealer Details Retailer name Report Recipients Retailer Language
French and English only The Dealer Details screen allows you to enter, edit and delete the setting for sending reports to each Retailer CLICK The name of the Retailer appears under the Dealer heading. The information about which address reports should be sent is listed under the Report Recipients heading. And the Language in which the reports sent is listed in the Language field. Although the language drop-down lists multiple languages, DTN reports are available in French and English only.

EMAIL ADDRESS Enter a valid email address
Before you can Select Reports to send to the Retailer CLICK In the field displaying Enter Address, enter the first address to which the Retailer wants to send reports. You must enter a valid address before you can Select the Reports to send to that address. An error message will appear if you try to Select the Reports before entering a valid address. Once the address has been entered, you can select the reports to send to that .

Reports to send Select individual reports OR All reports CLICK
The individual reports that you want to send to this address will become highlighted when click on box with the report name and code. Or you can choose to send All Reports to the address for the Retailer.

Retailer reports Code Report Name Description Credit Card Reports CCM
Card Settlement Report Day/Shift summary totals and adjustments DFM Daily Card Sales Fee Report Daily summary of total sales and card fees by card type FMM Monthly Card Sales Fee Report Monthly summary of the daily card sales fee reports PCR PRICE PRIVILEGES/Car Wash Redemption Report PRICE PRIVILEGES/Car Wash dollar amounts redeemed. MSR Multiple Sales Report Daily report identifying multiple inside sales (credit only; no debit or Fleet) by truncated card number, to help detect possible fraud RTV Ticket Requests Periodic report – Ticket retrieval request Loyalty Reports LDD Dealer Loyalty Detail Report (2 reports) LDDa: Transaction level dollar amounts for loyalty points issued/redeemed LDDb: Transaction level details for loyalty points issued/redeemed LPF Daily Loyalty Potential Fraud Periodic report – Summary of cards that were used multiple times at a site in one day This is a list of the reports that can be sent to Retailers. There are reports that provide detailed daily and monthly Credit Card information, such as Card Settlement Report, which provides sales totals and adjustments Daily Card Sales Fee Report and Monthly Summaries, which provides total sales on a daily and month basis PRICE PRIVILEGES and Car Wash Report, which provide the dollar values of redeemed points As well, there are as reports to indicate potential fraud (Multiple Fraud) and Ticket Requests asking for ticket retrievals. There are Loyalty Reports that itemize the number of loyalty points itemized and redeemed Dealer Loyalty Detail Report, as well as reports that detect potential loyalty fraud. The last module in this training, Using Reports, goes into more detail about these reports.

Adding Select individual reports OR All reports
Maximum 4 addresses. If you click on the box with the report name and code, these reports will be sent to this address. The reports will become highlighted when you click on them. CLICK Or you can choose to send All Reports to the address for the Retailer. You must Save the information you have added for the Retailer before can Update the system. Click Add Recipient if you need to add another address. You can add up to a maximum of 4 addresses. Once you have added and saved the addresses and reports that are sent to each, you can click the Update Details button.

Completing Information updated on Dealer Details screen
Click Close to return to My Account CLICK Once the information has been updated, it will appear on the Dealer Details screen. Click Close to return to the My Account screen.

Retailer updated Retailer information updated Click My Account CLICK
Once the Retailer information has been recorded, it can be updated at any time. Click on My Account to return to the main page.

VIEW REPORTS MODULE 1 MODULE 2 MODULE 3: MODULE 4 SAY
There are different ways to access and view reports from the DTN Portal. This module will explain these options to you.

Credit card reports Code Filter Display Report Name Description 
BW R CCM Credit Card Settlement Card Settlement Report Day/Shift summary totals and adjustments  DFM Daily Fee Memo Daily Card Sales Fee Report Daily summary of total sales and card fees by card type FMM Monthly Fee Memo Monthly Card Sales Fee Report Monthly summary of the daily card sales fee reports RTV Credit Card Ticket Requests Ticket Requests Periodic report – Ticket retrieval request PCR PRICE PRIVILEGES & Car Wash Redemptions PRICE PRIVILEGES/Car Wash Redemption Report PRICE PRIVILEGES/Car Wash dollar amounts for loyalty points redeemed. MSR Multiple Sales Report Daily report identifying multiple inside sales (credit only; no debit or Fleet) by truncated card number, to help detect possible fraud SAY For the most part, BWs receive the same reports that are delivered to the Retailers. The difference is that the BWs receive reports for all their Retailers, while Retailers only receive reports that reflect their own sales. The DTN Portal separates reports into Credit Card reports and Loyalty reports. We are looking at the Credit Card reports, and you can see that both BWs and Retailers receive many of the same reports: CCM – Card Settlement Report DFM – Daily Card Sales Fee Report FMM – Monthly Card Sales Fee Report RTV – Ticket Requests PCR – PRICE PRIVILEGES / Car Wash Redemption Report There is a report that is only for Retailers MSR – Multiple Sales Report Let’s look at the Loyalty reports.

Loyalty reports Code Filter Display Report Name Description 
BW R LRD Loyalty Details Daily Loyalty Detail Report BW Loyalty Detail Report (LRD): LRDa: Transaction level dollar amounts for loyalty points issued/redeemed for all BW Dealers LRDb: Transaction level details for loyalty points issued/redeemed for all BW Dealers  Dealer Loyalty Detail Report (LDD): LDDa: Transaction level dollar amounts for loyalty points issued/redeemed LDDb: Transaction level details for loyalty points issued/redeemed LRS Loyalty Details Summary Daily Loyalty Summary Report Loyalty program summary data by Dealer with BW totals LMS Loyalty Monthly Summary Monthly Loyalty Summary Report Monthly roll up of loyalty activity for all BW Dealers LPF Loyalty Potential Fraud Daily Loyalty Potential Fraud Periodic report – Summary of cards that were used multiple times at a site in one day SAY This screen displays the Loyalty reports. There are a few differences from the Credit Card Reports. While both the BW and the Retailer receive a Loyalty Detail Report, it has a different name for each: BWs receive Daily Loyalty Detail Reports and have the codes LRDa and LRDb Retailers’ versions of these reports are called the Dealer Loyalty Detail Reports and have the codes LDDa and LDDb There are two types of Loyalty Detail Reports (a) and (b): (a) reports focus on the conversion of loyalty points into currency, and (b) reports track the issue and redemption of loyalty points. As well, there are two summary reports that BWs receive that are not sent to Retailers: the Daily Loyalty Summary Report (LRS), which summarizes loyalty program information by Retailer A Monthly Loyalty Summary Report (LMS), which is a monthly roll up of loyalty activity for all BW Retailers Finally, there is a report designed to detect fraud. Both the Credit Card and Loyalty reports are generated by the Day-End Close Process. Note that arrangements can be made with DTN Support to have reports sent in a digital format to allow for integration into the BW’s system. Note: Arrangements can be made with DTN Support to have reports sent in a digital format to allow for integration into the BW’s system.

DAY-END Close Day-End Close Process Day-End Close
Once every 24 hours Between 2:00pm -1:45pm EST DTN reports delivered by 6:00am EST next calendar day Day-End Close Run Shift and Day-End Initiates Interac Debit Batch Close Loyalty Day-End Close Back-Office Day-End pushkey Only if Retailer has a Back-Office connection SAY The Day-End Process is the trigger that generates the DTN reports. Here is the structure of the Day-End Close process and DTN Reports: Retailers must complete a Day-End Close process once every 24 hours between 2:00pm EST and 1:45pm EST the following day. DTN reports are delivered by 6:00am EST on the calendar day following the Day-End Close. CLICK The Day-End Close initiates the Interac Debit Batch Close (for Interac Debit transactions) and Loyalty Day-End Close. The Back Office Day-End is only completed if the Retailer has a back-office connection. If a Day-End Close doesn’t occur between 2:00pm EST and 1:45pm EST the following day: The Day-end close for card settlement is forced at 1:45 EST. When the Day-End Close is Forced, it is different from regular Day-End Close: Interact Debit settlement is NOT triggered. Loyalty day-end close is NOT forced. Therefore, the DTN reports will not include any loyalty information. That means the Retailer will require 2 sets of reports to reconcile with the POS. The reports from the Forced Day-End close AND the reports from the next regular Day-End close. It is important to note that there are no changes to the existing Retailer settlement process related to Interac Debit transactions. Forced Day-End Forced at 1:45pm EST Interact Debit NOT triggered. Loyalty day-end NOT forced. No loyalty info. in DTN reports Note: There are no changes to the existing Retailer settlement process related to Interac Debit transactions.

FILTERing REPORT Filter icon Report Search Edit icon Sold-to: Number
CLICK Clicking on Filter icon… Opens up the DTN Filters so that you can search for reports. If you have more than one Sold-to: number, clicking Edit icon… Allows you to choose which for which Sold-to: account reports you want to search.

Click on date in calendar.
Message date filter Click: Calendar icon. Select: Click on arrows to select month. Click on date in calendar. Select FROM and TO dates CLICK The Primary Filter is the MESSAGE DATE filter. Reports are called messages in the DTN Portal. All other filters, narrow down the search for reports between the TO and FROM dates selected in the MESSAGE DATE filter. To select the FROM and To dates in the MESSAGE DATE filter: Click on the calendar icons to display the month. Click on the Forward and Back arrows to select the appropriate month. Click on a date in the calendar to select the FROM date, and repeat to select the TO date. Note that the FROM and TO dates in the MESSAGE DATE filter cannot be more than 31 days apart. Let’s look at how you can download reports from the DTN Portal. Note: The FROM and TO dates cannot be more than 31 days apart.

Report results Apply Filters Results Display
Credit Cards Loyalty Number of reports Select / Deselect all messages on the page CLICK Once the FROM and TO MESSAGE DATES have been selected, click on Apply Filters displays all reports between those dates. The reports are displayed by type: Credit Cards and Loyalty. In this case, there are were 16 reports in the Credit Cards category, as indicated by the number in brackets after the Credit Cards title 6 reports in the Loyalty category, as indicated by the number in brackets after the Loyalty title The numbers at the bottom of the results indicate the number of reports returned on this page and total number of reports returned: In this case, all the reports that were returned from the search appear on this page. Reports 1 through 22 are on this page, and there was a total of 22 reports returned.

Secondary Filter - Type
Credit Card Loyalty Once you have selected the MESSAGE DATE range, you can use a sub-filter to narrow your search. CLICK The TYPE secondary filter allows you to narrow down your search by report type. Clicking on the checkbox beside Credit Card or Loyalty under TYPE so that the box is checked, displays Credit Card report codes and selects all of them. CLICK Clicking on SELECT SUB-TYPE displays a menu to allow you to narrow down your search to specific reports. For the Credit Card type, the Daily Fee Memo (DFM) is selected in the sub-type menu. CLICK Clicking on the checkbox beside Loyalty so that the box is checked displays the loyalty. CLICK Clicking SELECT SUB-TYPE displays a menu to allow you to narrow down your search to specific reports. In this case the Loyalty Details (LRD) is selected. Select Apply All to apply the secondary filters to narrow down your search. NOTE: The Transaction Date secondary filter is not currently functional. Note: The Transaction Date secondary filter is not currently functional.

Secondary filter Report results
Apply All filters Sub-set of Results Display Credit Cards Loyalty CLICK When a secondary filter of is selected, only the codes selected in the Search Sub-type are displayed. In this case, the search shows only DFM Credit Card reports and LRD Loyalty reports icons, so after selecting Apply All filters, a sub-set of only the selected reports within the MESSAGE DATE range will be returned. In this case, the number of reports are were returned was reduced from 22 to 10, which is display at the bottom of the results (1-10 of 10 > total number returned on this page and total number of reports returned. In this case, there are 6 reports in the Credit Cards category, as indicated by the number in brackets after the Credit Cards title 4 reports in the Loyalty category, as indicated by the number in brackets after the Loyalty title Clicking on the down arrowhead beside each Type category name, displays reports that were returned in each category.

display reports Report and Sequence ID Report Code
Date Report was created Viewing Format Icons Code Filter Labels Report Name Credit Card Reports CCM Credit Card Settlement Card Settlement Report DFM Daily Fee Memo Daily Card Sales Fee Report FMM Monthly Fee Memo Monthly Card Sales Fee Report PCR PRICE PRIVILEGES & Car Wash Redemptions PRICE PRIVILEGES/Car Wash Redemption Report Loyalty Reports LRD Loyalty Details Daily Loyalty Detail Report LRDa LRDb LRS Loyalty Details Summary Daily Loyalty Summary Report LMS Loyalty Monthly Summary Monthly Loyalty Summary Report LPF Loyalty Potential Fraud Daily Loyalty Potential Fraud SAY Expanding the Report Type categories displays the reports returned by the search. The each report is identified by Report Label and Sequence ID Report Code The date the report was created The icons that show the format in which the reports cab be viewed As you can see, the Report labels used in the filter are slightly different than the report names. CLICK Each report is assigned a Sequence ID that indicates the chronological order in which that report type was produced. Let’s see how you can view or download reports. Note: Each report is assigned a Sequence ID that indicates the chronological order in which that report type was produced.

VIEW reports Report View Report Download PDF RECOMMENDED
Untranslated (TXT) SAY There are two icons that display the formats in which you can view or download the reports: PDF, and Untranslated, which is a text, TXT, file. . Clicking on the PDF icon beside the report label will open up the report in a separate tab. CLICK: You will see that there is a warning that your browser settings may need some adjustment. The report should “pop-up” in PDF format in a new tab in your browser. If the report does not appear, there are instructions in the DTN User Guide and Quick Reference Guide on how to disable the “pop-up blocker” in the settings for your browser. When you click on the Untranslated icon beside the report label, you will be asked to Save the report to your computer. When viewing and downloading reports, the PDF version is RECOMMENDED because it maintains the formatting for all reports better than the Untranslated version. Let’s see how you can download multiple reports. Warning: The report should “pop-up” in PDF format in a new tab in your browser. If the report does not appear, the DTN User Guide explains how to disable the “pop-up blocker” in the settings for your browser.

Download reports Select All Category Individual Reports
# of reports selected Category Individual Reports PDF / Untranslated Single file or Zip There are a 3 ways that you can download multiple reports: displays the reports returned by the search. CLICK 1. You can click on the checkbox beside Save All to download all reports returned by the search. All the reports will have a checkmark beside them. 2. You can click on the checkbox beside the category title for each type to download only the Credit Card or Loyalty files. 3. Or you can click on the checkbox beside individual reports to download only those reports. Regardless of which choice you make, the number of reports that are selected appears beside the Select All at the top. In this case, only 1 report is selected Loyalty Details, Sequence number 22. Once you have selected the reports you want to download, click on the PDF or Untranslated icon in the Select All heading. You will be given two choices: To save all the reports in a single file (PDF or TXT). To save all the reports separately files within a zip file. A zip file reduces the size of the reports being downloaded. Once you have chosen what you want, click Download. The DTN User Guide contains some tips on how to open zip files on your computer. When you download the reports in a zip file, the file names inside the zip reflect the report names. Let’s have a look. Note: The DTN User Guide contains some tips on how to open zip files on your computer.

File naming All the reports into a single file: PDF or TXT
date the consolidated file was downloaded Multiple PDF_ pdf Multiple TXT_ txt All reports into a zip file: PDF or TXT PDF > Multiple PDF_ zip TXT > “Untranslated.zip” Report file names inside zip file Sold-to number and Report code DFM LRD When the files are downloaded, they are given specific names by DTN, depending on how they are downloaded. CLICK: When the reports are consolidated into 1 file for either PDF and TXT, The file name contains the date the consolidated file was downloaded, in this order: year, month, day. For example, files downloaded on August 1, 2018 would appear as: CLICK: Multiple PDF_ pdf Multiple TXT_ txt In this case, the files were downloaded on August 01, 2018. CLICK If you select Zip, all reports are save separately into a zip file in the chosen format, either as PDF or TXT files: The file name for the PDF zip contains the date the files were downloaded: Multiple PDF_ zip The file name for the TXT zip is the same for all files: Untranslated.zip Once the zip files have been extracted, each report file name will start with these key details: Sold-to number the code for the report In this case, the reports are the DFM (Daily Card Sales Fee Report) and the LRD (Daily Loyalty Detail Report) The DTN User Guide and Quick Reference Guide contain more information on using the DTN Portal.

USE REPORTS MODULE 1 MODULE 2 MODULE 3 MODULE 4: SAY
Now let’s have a look at the DTN reports and how they can be used for reconciliation.

Credit card reports Code Report Name Description  Credit Card Reports
BW R CCM Card Settlement Report Day/Shift summary totals and adjustments  DFM Daily Card Sales Fee Report Daily summary of total sales and card fees by card type FMM Monthly Card Sales Fee Report Monthly summary of the daily card sales fee reports PCR PRICE PRIVILEGES/Car Wash Redemption Report PRICE PRIVILEGES/Car Wash dollar amounts for loyalty points redeemed. RTV Ticket Requests Ticket retrieval request MSR Multiple Sales Report Daily report identifying multiple inside sales (credit only; no debit or Fleet) by truncated card number, to help detect possible fraud SAY The DTN Portal separates reports into Credit Card reports and Loyalty reports. Looking at the Credit Card reports, and you can see that both BWs and Retailers receive many of the same reports, but only Retailers get the Multiple Sales Report. Let’s look at the Loyalty reports.

Loyalty reports Code Report Name Description  Loyalty Reports BW R
LRD Daily Loyalty Detail Report BW Loyalty Detail Report (LRD): LRDa: Transaction level dollar amounts for loyalty points issued/redeemed for all BW Dealers LRDb: Transaction level details for loyalty points issued/redeemed for all BW Dealers  Dealer Loyalty Detail Report (LDD): LDDa: Transaction level dollar amounts for loyalty points issued/redeemed LDDb: Transaction level details for loyalty points issued/redeemed LPF Daily Loyalty Potential Fraud Periodic report – Summary of cards that were used multiple times at a site in one day LRS Daily Loyalty Summary Report Loyalty program summary data by Dealer with BW totals LMS Monthly Loyalty Summary Report Monthly roll up of loyalty activity for all BW Dealers SAY This screen displays the Loyalty reports. The main difference between the reports the BW and the Retailer receive is the naming of a Loyalty Detail Report: BWs have the codes LRDa and LRDb Retailers’ versions have the codes LDDa and LDDb The (a) reports focus on the conversion of loyalty points into currency, and the (b) reports track the issue and redemption of loyalty points. As well, there are two summary reports that BWs receive that are not sent to Retailers. And, finally, there is a report designed to detect fraud that is sent to BWs and Retailers. Both the Credit Card and Loyalty reports are generated by the Day-End Close Process. For the most part, BWs receive the same reports that are delivered to the Retailers. The difference is that the BWs receive reports for all their Retailers, while Retailers only receive reports that reflect their own sales. We are going to look specifically at the reports that BWs receive. However, there is a Reports Guide that provides an overview of the reports that Retailers receive. Let’s first look at what the BW Reports all have in common.

START and EnD MESSAGES SAY
Start Report Message IOL DFM-0008 START MSG Definition IOL1 BW ID Report Code – Sequence ID Date sent: Month-day-year Start of report message SAY Because some reports can run over multiple pages, each report has a standard START message at the beginning and END message to ensure you are viewing the entire report. CLICK These START and END messages contain: BW ID Number Report Code and Sequence ID The date the report was sent in this format: Month-day-year End Report Message IOL DFM-0008 END MSG Definition IOL1 BW ID Report Code – Sequence ID Date sent: Month- day-year End of report message

CARD COdes CODE Card Type MC Mastercard Mastercard Fleet VI Visa DI
Discover EB Citi ExxonMobil Consumer Citi ExxonMobil Commercial Fleet AX American Express DE Interac Debit GA Esso and Mobil Gift Card Activation GR Esso and Mobil Gift Card Redemption CA Esso and Mobil Carwash Card Activate CW Esso and Mobil Carwash Card Redeem CP PRICE PRIVILEGES Card Activate CD PRICE PRIVILEGES Card Redeem WX WEX Esso and Mobil Fleet WEX Universal and Other Fleet EF WEX ExxonMobil Fleet SAY As well, the following codes are used in the reports to represent cards used for transactions. This table is in the DTN Quick Reference Guide. Most of these codes are fairly intuitive, such as MC for Mastercard, and VI for Visa Others might not be familiar to you, such as CP for PRICE PRIVILEGES Activated, and CD for PRICE PRIVILEGES Redeemed.

reconciliation Card Settlement Report (CCM)
Indicates IOL payment to be received. TOTAL SALES / NET SALES AMT MINUS DE (Debit Card Sales) ADD TOTAL CD (PRICE PRIVILEGES Card Redemptions) ADD TOTAL CW (Esso and Mobil Car Wash Redemptions) ADD ALL Sites Total (NET of $$ Value of Points Redeemed MINUS Total Issued Value) SAY The reports received through the DTN portal provide a wealth of information for a variety of purposes. Let’s focus on the reports that provide key information for reconciling Point of Sale (POS) reports with IOL payments: First, the Card Settlement Report (CCM) indicates the IOL payment to be received. There are a few key reports that can provide you with the information to reconcile IOL payments with Point of Sale (POS) transactions. Here is a summary of those reports: CLICK First, we would take the NET SALES AMT from the TOTAL SALES line in the Daily Card Sales Fee Report (DFM) and subtract DE the Debit Card Sales. We subtract Debit Sales because DTN Portal Reports do not include reconciliation of Interac Debit. 2. Then we would ADD the Redemptions from PRICE PRIVILEGES/Car Wash Redemption Report (PCR). 3. Finally we would take the NET Dollar Value of Points Redeemed MINUS Total Issued Value from Daily Loyalty Detail Report version A (LRDa). We will look at these steps and reports in more detail. Please keep in mind that, when reconciling reports, totals from POS may vary slightly with DTN Report totals due to rounding. Let’s start with the Card Settlement Report first. DFM Daily Card Sales Fee Report PCR – PRICE PRIVILEGES/Car Wash Redemption Report LRDa Daily Loyalty Detail Report Note: Totals from POS may vary slightly with DTN Report totals due to rounding.

Card Settlement Report (CCM)
Indicates IOL payment to be received. Report Start Message Retailer #1 Information Shift Totals Total Fees Total POS Sales and NET Retailer #2 Information Shift Totals Total Fees Total POS Sales and NET SAY The Card Settlement Report (CCM) provides Summary information for each Retailer and a Summary for all Retailers. CLICK As with all reports, this report has the Report Start Message that gives you the BW ID number, the report code and sequence number, and the date the report was created. The totals for the first Retailer (the Dealer Number is highlighted) are listed by Shift Number and include a summary of Card Processing Fees, Total POS Sales and a NET amount (The net amount does not include DEBIT transactions). The totals for the second Retailer (the Dealer Number is highlighted) are listed as well. The information at the bottom of the report presents consolidated totals for all Retailers. In this example, there are only two Retailers. The summarized totals provide the Total processing fees and Total POS Sales for all Retailers. The GRAND TOTAL indicates the Net IOL payment amount. It is important to remember that this amount does not contain DEBIT Transactions. And, of course, the report has a Report END Message. Let’s now let’s look at which DTN reports can show you how that IOL payment was calculated. BW Summary Information TOTAL PROCESSING FEES GRAND TOTAL = IOL Payment Debit Transactions not included End Report Message

Activity COdes Code Description O-OUT Outside Sales I-IN Inside Sales
O-OUT,I-IN,E-CREDIT/DEBIT CARD,S-SPEEDPASS,P-PAPER,M-MOBILE,X-MCX Code Description O-OUT Outside Sales I-IN Inside Sales E-CREDIT/DEBIT CARD Credit or Debit Card S-SPEEDPASS Speedpass P-PAPER Not used in Canada M-MOBILE Speedpass+ Mobile Application X-MCX SAY In addition to the codes relating to the types of cards used, there are additional codes that describe the sales activities. The Daily Card Sales Fee Report (DFM) report provides a simple legend for these codes. CLICK This table provides a fuller description of these codes. Notice there are a few codes that are not used in Canada. This table is in the DTN Quick Reference Guide. For example, O-Out is Outside Sales, M-Mobile is the Speedpass plus Mobile Application, and P-Paper and X-MCX are not used in Canada.

Daily Cards Sales Fee Report – page 1
Sale and Process Dates Retailer #1 Information Retailer #1 Number Retailer #1 Transaction Information SAY Here is the first page of the Daily Cards Sales Fee Report. Let’s have a look at what’s in it. CLICK This line provides the information about the sale date and processing date for the report, as well as the BW Name. The next section contains the information about the first Retailer, including the First Retailer Number. It also contains the detailed transaction information for the first Retailer. There also is Summary information. Total Sales information is provided in a couple of ways: first by transaction type, and then separated into inside and outside sales. Notice at the end of the page the note that indicates that the report is continued on the next page. Let’s go to page 2… Retailer #1 Summary Information Continued message

Daily Cards Sales Fee Report – page 2
Retailer #2 Information Dealer Number BW ID Number Retailer #2 Transaction and Summary Information BW Summary Information Distributor Summary for all Retailers Tran Fee vs. % Fee CLICK Here is the second page of the Daily Cards Sales Fee Report. The first line gives us a sense of what we are looking at. In this case we are still looking at the information from Retailer #2. Specifically, this section contains Summary information for the Retailer. The consolidated information for all Retailers is presented for the BW in the same format: by Transaction and then in Summary form. These reports contain a wealth of information. The first 4 columns describe the transactions in detail: The first column indicates how many transactions for each card type and the second indicates whether the transactions were Inside or Outside transactions. The third shows transaction type, according to the legend at the top of the table and the fourth column presents the specific Card Type (the legend is in the Quick Reference Guide). The remaining columns present the Gross Sales Amounts, Fees and Net Sales. For Fees, there are 3 columns: TRAN FEE, Percentage FEE and TOTAL FEE If the Transaction Fee is a set amount, it is contained in the TRAN FEE column. If the Fee is a percentage of sales, the %FEE column calculates the percentage to 4 decimals. The TOTAL FEE contains the total fee amount that is used to calculate the NET SALES. I want to call attention to the DEBIT CARD line in the Summary information. The DEBIT CARD information contains more than just INTERAC Debit Card information. We will look at what this means in the next slide. Because this is the last page of the report, there is an End Report Message. DEBIT CARD Summary Not just INTERAC END MSG

Debit card summary DEBIT CARD Summary Not just INTERAC
Includes the following transactions: DE INTERAC Debit Card Transactions GA Esso and Mobil Gift Card Activations GR Esso and Mobil Gift Card Redemptions CA Esso and Mobil Car Wash Activations CP PRICE PRIVILEGES Activations SAY It is important to note that the DEBIT CARD information contains more than just INTERAC Debit Card information; not just for BWs but in Retailer Reports as well. In the Daily Cards Sales Fee Report, the DEBIT CARD line in the Summary information includes the following transactions: DE – INTERAC Debit Card Transactions GA – Esso and Mobil Gift Card Activations GR – Esso and Mobil Gift Card Redemptions CA – Esso and Mobil Car Wash Activations CP – PRICE PRIVILEGES Activations Let’s look at how the Daily Cards Sales Fee Report can be used to reconciliation POS information with the IOL payment.

TOTAL SALES / NET SALES AMT MINUS
RECONCILIATION 1 – DFM Reconciliation 1: DFM TOTAL SALES / NET SALES AMT MINUS DE (Debit Card Sales) SAY There are two key pieces of information in the Daily Cards Sales Fee Report (DFM) for completing the first step in reconciling the Point of Sale (POS) data with IOL payments: CLICK 1. First, we take the NET SALES AMT in the TOTAL SALES line and then we SUBTRACT 2. DE (Interact Debit transactions) We subtract the INTERAC Debit amount from the NET SALES Amount of Total Sales because DTN Portal Reports do not include reconciliation of Interac Debit (Moneris). As we have noted, there are no changes to the existing Retailer settlement process related to Interac Debit transactions. Let’s look at the second report that is used for reconciliation. Note: The existing Retailer settlement process related to Interac Debit transactions has not changed.

PRICE PRIVILEGES/Car Wash Redemption Report (PCR)
Retailer # 1 PRICE PRIVILEGES Redemptions Esso and Mobil Carwash Card Redemptions Retailer #2 PRICE PRIVILEGES Redemptions Esso and Mobil Carwash Card Redemptions SAY The PRICE PRIVILEGES/Car Wash Redemption Report (PCR) is the second report used for reconciling Point of Sale (POS) data with IOL payments. As its name suggests, this report contains the redemptions for PRICE PRIVILEGES and Car Washes. CLICK The report presents the redemptions from each Retailer. This shows the first retailer’s redemption information: gross sales, fees and net sales, as well as the total redemptions for both PRICE PRIVILEGES (CD) and Esso and Mobil Carwash Card Redemptions. The same information is provided for the second retailer. The Distributor Summary provides the BW with a summary for all retailers. In this example, there were no Carwash Card Redemptions. To continue with the second step of the reconciliation process, redemptions from PRICE PRIVILEGES (TOTAL CD) and Car Washes (TOTAL CW) are added to the net amount from the Daily Cards Sales Fee Report. Now let’s look at the third report that is used for reconciliation. Distributor Summary All Retailers Redemptions Reconciliation 2: PCR ADD TOTAL CD (PRICE PRIVILEGES Redemptions) ADD TOTAL CW (Esso and Mobil Carwash Card Redemptions)

Daily Loyalty Detail Report – LRDa
Retailer #1 Information $ amounts for points Fuel & non-Fuel sub-totals Retailer #2 Information BW Summary Information SAY The Daily Loyalty Detail Report – LRDa is the third step when reconciling Point of Sale (POS) data with IOL payments. This report contains the detailed dollar amounts for loyalty points,. CLICK The first part of the report contains the detailed information for Retailer #1. Notice the sub-totals include Fuel and non-Fuel purchases. The Site Total is the NET of Dollar Value of Points Redeemed MINUS Total Issued Value for this particular Retailer. In this case, there were no points redeemed. The next part of the report contains the detailed information for Retailer #2. The Summary information for BWs of all Retailers is contained in the bottom of the report. The ALL Site Total is the NET of Dollar Value of Points Redeemed MINUS Total Issued Value. Because this particular report did not contain any redeemed points, the ALL Site Total contains only the value of the loyalty points issued. The last step in the reconciliation process is to ADD the ALL Site Total from the LRDa to the totals collected from the Daily Cards Sales Fee Report and the PRICE PRIVILEGES/Car Wash Redemption Report. The calculations from these 3 reports should reconcile the IOL payment with the POS transactions. Let’s look at some of the other reports that you can access from the DTN Portal. ALL Site Total: NET of $S Value of Points Redeemed MINUS $ Total Issued Value ADD ALL Site Total Reconciliation 3: LRDa

Summary reports Credit Card Reports
Monthly Card Sales Fee Report (FMM) Ticket Requests (RTV) Loyalty Reports Daily Loyalty Detail Report (LRDb) Daily Loyalty Potential Fraud (LPF) BW Only Reports Daily Loyalty Summary Report (LRS) Monthly Loyalty Summary (LMS) SAY In addition to the reports that we have just highlighted for reconciliation, there are a number of reports that provide you with useful Summary information. They arrive either daily or monthly: The Credit Card Reports include The Monthly Card Sales Fee Report and Ticket Requests. The Loyalty Reports include The second Daily Loyalty Detail Report (LRDb) and Daily Loyalty Potential Fraud There are 2 reports that only BWs receive: Daily Loyalty Summary Report Monthly Loyalty Summary Let’s have a look at these reports in more detail.

Monthly Card Sales Fee Report (FMM)
Monthly summary of the daily card sales fee reports Retailer #1 Information Card Type and various Totals information by Transactions Gross Sales Total Fees Net Sales Amt Retailer #2 Information SAY The Monthly Card Sales Fee Report (FMM) provides a monthly summary of the Daily Card Sales Fee reports, by Retailer and consolidated for all Retailers. There are 2 Retailers in this example. CLICK Information is provided for the first Retailer. The information is provided by Card Type and various Totals by Transactions Gross Sales Total Fees Net Sales Amount This is the information for the second Retailer. And, finally, the Distributor Summary totals up the information for all Retailers. Distributor Summary Summary of information from all Retailers

Ticket Requests (RTV) Ticket Requests (RTV) SAY
When there is a request for a receipt, a Ticket Request will be sent, with instructions relating to which sales receipt is required as well as instructions for sending it.

Daily Loyalty Detail Report (LRDb)
Transaction level details for loyalty points issued or redeemed. Retailer #1 Information Total Points Redeemed Total Points Issued Base Points Issued BW Promo Points Issued (N/A) IOL Promo Points Issued SAY While the LRDa Daily Loyalty Detail Report focuses on the value of the Loyalty points, the LRDb focuses on the transaction-level details for loyalty points issued or redeemed for all BW Retailers. CLICK As with many BW Reports, information is provided by Retailer information and summarized at the end of the report. There are 2 columns that provides the Total Points Redeemed and Total Points Issued for each Retailer and in summary. The other columns present the Base Points Issued BW Promotion Points Issued (which is currently not in use). And Esso Promo Points Issued. There are totals for the points provided for Fuel and non-Fuel purchases, as well a total count of transactions for each Retailer and all Retailers. The information at the bottom of the report presents consolidated totals for all Retailers. Retailer #2 Information BW Summary Information Totals Fuel Non-Fuel Transaction count Points redeemed Points issued

Daily Loyalty Potential Fraud (Lpf)
CLICK The Daily Loyalty Potential Fraud report provides a summary of cards that were used multiple times at a site in one day, and is currently under development.

Daily Loyalty Summary Report (LRS)
Loyalty program summary data by Retailer with BW totals SAY The Daily Loyalty Summary Report (LRS) is one of two reports that are received only by BWs. This report provides BWs with Loyalty program summary data by Retailer. It provides a summary of points issued and their dollar value both for Fuel and non-Fuel purchases for each site. The summary value of redemptions is also presented. CLICK The information for each Retailer is provided in the top portion of the report. The information at the bottom of the report presents a consolidated summary for all Retailers. The second report received by BWs is the Monthly Loyalty Summary. Summary by Retailer BW Summary Information

Monthly Loyalty Summary (LMS)
Monthly roll up of loyalty activity for all BW Retailers. Summary by Retailer SAY The Monthly Loyalty Summary is a monthly roll-up of loyalty activity for all BW Retailers. CLICK Again, we can see that there is summary information provided by Retailer. And there are totals for all Retailers provided for the BW. That is an overview of all the DTN reports received by BWs. BW Summary Information

SAY For more information about what was covered in this module, you can find the DTN User Guide and Quick Reference Guide on the Settlement Information Portal. There is also a Retailer Reports Guide and Quick Reference Guide also available in the Settlement Information Portal. Settlement Information Portal:

BW support ACE Support systemsupport@exxonmobil.com 1-800-265-0060
DTN Support Issues with reports or the delivery of reports Settlement Information Portal: BW Resources: DTN Virtual Training DTN User Guide DTN Quick Reference Guide Retailer Resources: Retailer Reports Guide Retailer Quick Reference Guide SAY There is support for the ACE application, through which the DTN Portal is accessed. ACE support can cover account and login issues. If there are any issues with reports or their delivery, there is a DTN Support. There are also the Settlement Information Portal where you can find the DTN Virtual Training, which is a recording of this training. DTN User Guide DTN Quick Reference Guide There are also resources available for Retailers: Retailer Reports Guide Retailer Quick Reference Guide

? Q&A Questi ns SAY Let’s take a moment to consider any questions you might have.

THANK Thank you! YOU SAY Thank you for attending this session.

DTN Training Welcome to: The session will begin shortly. SAY

Similar presentations

Presentation on theme: "DTN Training Welcome to: The session will begin shortly. SAY"— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

DTN Training Welcome to: The session will begin shortly. SAY

Similar presentations

Presentation on theme: "DTN Training Welcome to: The session will begin shortly. SAY"— Presentation transcript:

Similar presentations

About project

Feedback