1. Business Communication & Soft Skills

2. Business Communication
Business Communication refers to exchange of information, facts, ideas, orders or decisions related to any business activity. This form of communication is regulated with certain rules and norms, unlike informal communication.
The success of a business enterprise depends largely upon good communication.
Effective communication helps achieve the target of a business enterprise, while ineffective communication may cause loss of money, time, energy, opportunity and even goodwill of a business.

3. Type of Business Communication
Internal Communication
External Communication

4. Main Components of Communication Process
Context
Sender / Encoder
Message
Medium
Recipient / Decoder
Feedback

5. Importance of Business Communication
Important to learn to communicate efficiently so as to performPerform the basic functions of management, i.e., Planning, Organizing, Leading and Controlling.
Communication helps in preparing and disseminating organizational plans and policies and therefore attaining organisational goals.
It also helps in improving efficiency of employees as through communication they are aware of organizational objectives, plans, policies, etc.
Through various communication channels, organisations can take necessary steps to solve various routine problems and also take timely decisions.

6. How to write an effective business letter?
Select a professional letterhead design for your business:
Use a standard business letter format and template: 

7. Business Letter Template Fields
Date
Sender's Address
Inside Address
Saluation
Body Text
Call to action
Signature Block
Enclosures

8. Business Letter Template Fields
July 20, 20xx
GP & Associates
Naupada, Mumbai
100012
Jeevan Kumar
ACTION ITEMS
Vashi, Navi Mumbai,
624586
Dear Mr. Kumar,
I understand from our mutual acquaintance, Rajesh Kumar, that you are looking for printers who can deliver quality booklets on the given deadline. I would welcome the opportunity to show you how GP & Associates was able to help Rajesh successfully sell his business earlier this year.
As you'll see on our website, my associates and I have extensive experience in printing sector. For the past several years, we have specialized in the business and we have been empanelled by several firms as vendors. We enjoy working closely with clients throughout the sale process to ensure a smooth transition.
For your convenience, I have enclosed additional information describing GP & Associates full range of services 
To set up an appointment to discuss your specific needs, please contact me at I know how busy you are, so ,I will give you a call on Tuesday to follow up if I haven’t heard from you.
Best Regards,
Srikant Bhairav 
CC:
Date
Sender's Address
Inside Address
Saluation
Body Text
Call to action
Signature Block
Enclosures

9. Communication Flow in an Organization
Upward Flow of Communication
/Horizontal Communication
Downward Flow of Communication
Diagonal Communication
External Communication

10. Body Language in Communication
Eye Contact
Hand Shake
Facial Expression
Posture
Gesture
Crossing your Arms

11. Communication Barriers - Reasons for Communication Breakdown
Perceptual and Language Differences
Information Overload
Inattention
Time Pressures
Distraction/Noise
Emotions
Complexity in Organizational Structure
Poor retention

12. Soft Skills
Soft skills are interpersonal skills and character traits that characterize a person's
relationships with other people. At workplace, soft skills should complement the
hard skills, which refer to a person's knowledge and occupational skills. Soft skills are usually self-taught and self-developed.
Conflict Resolution
Problem Solving
Creative Thinking
Time Management
Self - Motivation
Other soft skills include:
Problem Solving
Creative Thinking
Conflict Resolution
Time Management
Self-Motivation

13. Attributes of Soft Skills
Important soft skills include Good Manners, Optimism,
Common Sense, a Sense of Humour, Empathy and the
Ability to Collaborate and Negotiate.

14. Soft skills for different types of people
Soft Skills for Workers :
Strong communication skills
Understanding of company products and services
Compelling presentation skills while interacting with a prospective client
Ability to train colleagues
Soft Skills for Leaders :
Strong speaking abilities
Listening to workers and peers
Negotiation
Delegation
Soft Skills for Organizations :
Collaborative spirit among workers
Ability to learn new methods and technologies
Troubleshooting

15. Soft skills for your career
Communication
Teamwork
Problem solving
Critical observation
Adaptability
Conflict resolution
Leadership

17. Hard skills Proficiency in a foreign language.
A degree or certificate.
Typing speed.
Machine operation.
Computer programming.