1. Communicating For Results
Eleventh Edition
Communicating For Results
Participation and Leadership in
Teams 10

2. Amazon: Real-Life Case
Hiring Practices by “Bar Raiser”
Review the real-life case.
Answer the questions for Ch. 10: (pg. 196)
Which dysfunctional behavior would be most disruptive to the Amazon team culture?
Which leadership styles would work best?
Poll your group to see which leadership style is appreciated most—would you fit in Amazon culture?

3. 10
Really?
Ann Cairns, President of International Markets at MasterCard, feels that the task of the leader is to “build mutual respect [among team members] so that you don’t create a team of mediocre people who are all happy with each other and don’t challenge each other” (Bryant, 2016, p. BU2).
Bryant, A. (2016, January 3). Ann Cairns of MasterCard: The art and science of team chemistry. The New York Times, p. BU2.

4. Effective Team Participation

5. Communication Skills Commitment and preparation Active listening
Do you agree that these are necessary for effective team participation?
Commitment and preparation
Active listening
Open-mindedness
Effective personality types>
Wavebreakmedia/Shutterstock.com

6. “Big Five” Factors Extroversion
Personality factors important in successful teams . . .
Extroversion
How sociable, talkative, assertive, and
comfortable with interpersonal relationships
you are!

7. “Big Five” Factors Extroversion Agreeableness
Personality factors important in successful teams . . .
Extroversion
Agreeableness
How well you get along with others by being
good-natured, cooperative, forgiving,
understandable, and trusting!

8. “Big Five” Factors Extroversion Agreeableness Conscientiousness
Personality factors important in successful teams . . .
Extroversion
Agreeableness
Conscientiousness
How well you focus on goals in a responsible,
dependable, persistent, and achievement-
oriented manner!

9. “Big Five” Factors Extroversion Agreeableness Conscientiousness
Personality factors important in successful teams . . .
Extroversion
Agreeableness
Conscientiousness
Emotional stability
How calm, enthusiastic, and secure you are
(instead of tense, nervous, depressed, or
insecure!

10. “Big Five” Factors Extroversion Agreeableness Conscientiousness
Personality factors important in successful teams . . .
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experiences
The degree to which you have a broad range of
interests, are creative, and willing to consider new ideas!

11. 10 Awareness Check Big Five Personality Factors . . .
See Interpretation on p. 180 or back of book.

12. Group Task Functions Initiate Elaborate Give information Energize
How many of the following do you use in groups?
Initiate
Give information
Seek information
Give opinion
Seek opinion
Elaborate
Energize
Review
Record
Monkey Business Images/Shutterstock.com

13. Group Maintenance Functions
Describe the importance of each of the following . . .
Encourage
Harmonize
Relieve tension
Gatekeep
Phovoir/Shutterstock.com

14. Polishing Career Skills10
Polishing Career Skills
How well do you handle functions in groups?
INSTRUCTIONS: After participating in a group discussion, complete the following
questionnaire indicating how often you performed each task and maintenance function.
1 = Never 2 = Once 3 = Twice 4 = A few times 5 = Several times
See p. 283 for interpretation of scores.

15. Dysfunctional Behaviors
Describe these behaviors that cause unproductive conflict in groups . . .
Blocking
Aggression
Storytelling
Recognition seeking
Dominating
Confessing
Special-interest pleading
Distracting
Withdrawing
Florian Franke/Corbis

16. Dysfunctional People
Ques: What are specific ways to minimize the effect of dys- functional behaviors?
Florian Franke/Corbis
Dysfunctional behaviors: See
helpful hints on pg. 284.

17. Approaches to Effective Team Leadership

18. Trait Approach Ambitious Trustworthy Motivated Self-confident
This approach to leadership involves personal traits . . .
Ambitious
Trustworthy
Motivated
Self-confident
Knowledgeable
Creative
Problem:
Can these traits be learned in a reasonable length of time?
Digital Vision/Photodisc/Getty Images
Unlikely!

19. Function Approach
This approach to leadership uses task & maintenance functions . . .
“Any time you perform a task or maintenance function, you are the leader for that period of
time.”
Task & maintenance functions CAN BE learned in a reasonable length of time!
Yuri Arcurs/Shutterstock.com
Thank goodness!

20. Styles Approach Autocratic leadership style
This three-dimension approach to leadership has three styles . . .
Autocratic leadership style
Democratic leadership style
Laissez-faire leadership style
Time Needed 1 2 3
A = Making decision
B = Developing commitment to decision
C = Implementing decision

21. Test Your Knowledge!
In small groups, answer the following . . .
List some advantages and disadvantages of the authoritarian, democratic, and laissez-faire leadership styles.
2. Which style is overall the fastest? Why?
Under what conditions does each style work best?
Leadership (3-dimension) Styles: Discussed on pp. 287290.

22. Situational Contingency
This approach to leadership depends on the situation . . .
Situation dictates leadership style
Leadership depends on:
1. Leader-follower relations (liked?)
2. Position of power (powerful?)
3. Task structure (organized?)
iStockphoto.com/Stocknroll

23. Situational Styles Delegating style Participating style Telling style
This approach to leadership includes the following four styles . . .
Delegating style
Participating style
Telling style
Selling or coaching style
Digital Vision/Photodisc/Getty Images

24. Transformational Approach
Leaders of this approach (Charismatic leaders) . . .
Inspire followers
Articulate a vision
Provide plan for attaining vision
Mobilize commitment
Josh Edelson/Getty Images
Zuckerberg

25. Let’s Practice! Pg. 286, Leadership Trait Questionnaire
Which leadership approach fits you best, complete the following:
Pg. 286, Leadership Trait Questionnaire
Pg. 283, Polishing Your Career Skills Questionnaire for task & maintenance functions.
Pg. 290, Leadership Styles (Three-Dimension) Questionnaire.
Pg. 291, Situational Contingency Leadership Questionnaire.
Pg. 293, Situational Leadership (Styles) Questionnaire.
Pg. 295, Charisma Quotient
When finished: Bring to your professor:
1) Scores for each questionnaire and
2) Two paragraphs supporting which leadership approach is best for you and why.

26. Leader Responsibilities

27. Virtual Meetings Select team members carefully Avoid micro-management
Leader responsibilities include . . .
Select team members carefully
Avoid micro-management
Provide detailed training
Encourage regular, extensive
communication
Resist managing
with authority
B Buson/Getty Images

28. Face-to-Face Meetings
Leader responsibilities include
Select place and inform members
Check that everything needed is in place
Welcome people as they arrive
Start & end meeting on time
Preview & stick to agenda
Verify recorder is present
Letta Productions/lconical/Getty Images

29. Face-to-Face Meetings
Continued leader responsibilities include
Encourage discussion & ask skillful questions.
Perform needed task & maintenance functions.
Listen carefully
Summarize
Thank participants/audience
Disseminate results
Letta Productions/lconical/Getty Images

30. 10
The End