1. ”A confessional account of an ethnography about knowledge work, 2000”
Ulrike Schultze
Theory by
Minh Ho Quang

2. What is ethnography? a invaluable research method
a specific type of account of cultural and social life
involves participating, observing peoples lives and social context

3. Agenda
Role
Generation
Choice

4. What was the role of Schultze theory?
producing informational objects
activity central to knowledge work
focus on what people do on work practices, rather than what they know

5. What was the role of Schultze theory? (cont.)
3 groups of knowledge workers
Computer System Administrators
Competative Intelligence(CI) analysts
Librarians
ex. Schultze joined fieldwork at a US Company
Group’s identity

6. How Schultze theory was generated?
Review the literature on knowledge work
Establish the production and reproduction of informational objects
Drawing distinctions between information and knowledge
Looking at the characteristics of ethnographic research and confessional writing
Ending with the research results

7. How/why was this theory choosen?
More understanding of the knowledge work
Identify: ex-pressing, monitoring, translating
The knowledge worker’s endeavor to balanse the subjective nature of the information they produced with activities that will enhanced its objectivity

8. Comments/Critique
Intresting paper!