1. dr/Yasser Abdelmaksoud
LESSON HOW TO DEAL WITH CONFLICT, PROBLEMS, DIFFICULT EMPLOYEES AND FIRING
05/02/ :47 م
dr/Yasser Abdelmaksoud

2. Introduction: The toughest part of the job…
You, as manager, need to do your best to make sure your department is running like a well oiled “team-machine” as discussed in lesson 3.  However, just when you think everything is going along smoothly and under control, the inevitable conflicts, disagreements, and differences of opinion start to escalate, and harmony within the team is disrupted.  
05/02/ :47 م
dr/Yasser Abdelmaksoud

3. dr/Yasser Abdelmaksoud
Dealing with Conflict  
Examples of conflict are:
1-A personal problem with two or more people.  
A-     Asking for sexual favors in return for providing a raise, promotion, etc. (Quid pro quo).
B-     What a woman perceives as a hostile environment like unwanted touching, pin-up calendars, sexual jokes, sexual comments, leering, inappropriate photos, etc. 
05/02/ :47 م
dr/Yasser Abdelmaksoud

4. Examples of conflict are:
2-         A perception of one working harder than the other.
3-         One person blaming another for past mistakes.
4-        Rebellious jealousy because it looks like you are playing favorites.
5-        Not happy or thinks it’s unfair with the type of work assigned to them.
6-        Personality clash
7-     Disagreements
8-     Inappropriate dress for work.  
9      Personal hygiene.
05/02/ :47 م
dr/Yasser Abdelmaksoud

5. Determine the type of conflict and the severity.
Here are three questions to determine the type and the actions you should take based on the severity of the conflict:
1-Is the conflict an issue that is shared by all on the team?( such as problems with the processes and procedures)
2-Is the conflict due to one individual?  
(dress code issue -hygiene issue -not happy  )
3-Is the conflict pertaining to more than one individual based on personal issues, personality clashes, disagreements, etc?  
05/02/ :47 م
dr/Yasser Abdelmaksoud

6. dr/Yasser Abdelmaksoud
conflict examples between two or more people:
1-Friendship problems
2-Personality clash, differences in life styles, different beliefs and values, etc
3-Disagreements or mixed expectations
05/02/ :47 م
dr/Yasser Abdelmaksoud

7. Steps to take when dealing with conflict:
1-Counsel and Verbal warning
2-Written warning, suspension or termination:  
*Always remember that you should be:
-Well prepared
-Non-judgmental
-Documenting everything!!!  
05/02/ :47 م
dr/Yasser Abdelmaksoud

8. Dealing with Violence, Bullying, and Anger in the Workplace
you speak to an employee, whether it relates to bulling, anger or violence, always be sure to document everything that transpired.  You would need to give, at the very least, a verbal warning.  Depending on the severity, an incident report is usually written up by you or HR.   Depending on the nature of the act, suspension and/or termination is highly possible.
05/02/ :47 م
dr/Yasser Abdelmaksoud

9. Dealing with Difficult Employees
1-Calls out sick and rides the time off policies to the very edge.
2-        Does the absolute minimum work expected, but just enough to fly under the radar.
3-       Testing and criticizing the office policies in place.
4-       Gossiping, but not to where it can be seen in the office.
5-       Backstabs fellow employees.
6-        Controls a situation by using negativity
7-        Has a bad attitude.
8-        Conducts themselves poorly
05/02/ :47 م
dr/Yasser Abdelmaksoud

10. Steps to take when dealing with difficult employees:
1-Counsel and verbal warning: 
2-First and second written warnings:  
3-Suspension and/or termination.
05/02/ :47 م
dr/Yasser Abdelmaksoud

11. Dealing with Poor Job Performance and Required Expectations
Steps to take when dealing with poor job performance:
1.      Verbal warning
·         The employees’ immediate supervisor?
·         A process issue?
·         A lack of training and/or is the training relevant to the job at hand?
·         Insufficient or a lack of tools?
·         Personnel issues regarding co-workers? 
05/02/ :47 م
dr/Yasser Abdelmaksoud

12. Steps to take when dealing with poor job performance:
2.      First written warning:
3.      Second written warning or suspension:  
4.      Suspension and/or termination   
05/02/ :47 م
dr/Yasser Abdelmaksoud

13. Dealing with Attendance issues
Here are eight points to keep in mind on how to control and possibly reduce attendance issues:
1-Make sure your employees understand your view towards attendance
2-Have your employee’s call you direct instead of their immediate supervisor. 
3-Maintain accurate records.
4-Look for trends.  
05/02/ :47 م
dr/Yasser Abdelmaksoud

14. dr/Yasser Abdelmaksoud
Here are eight points to keep in mind on how to control and possibly reduce attendance issues:
5-Individual problem - have a one on one meeting.   Multiple people - hold a team meeting. 
6-Allow for personal business.  
7-Create an award program for those who do not call out or are tardy for a certain period of time.  
8-Have them make up time missed to make up for time lost.  
05/02/ :47 م
dr/Yasser Abdelmaksoud

15. Steps to take when dealing with attendance problems:
1.      Counsel and verbal warning:
2.      First written warning:  
3.      Second written warning or suspension: 
4.      Suspension and/or termination:       
05/02/ :47 م
dr/Yasser Abdelmaksoud

16. Dealing with Firing or Laying off an Employee
Steps to take when firing an employee:
1.      Hold the employment termination meeting. 
2.      Don’t be tentative and dance around the subject .
3.      Even though it should come as no surprise to the employee, you will probably be asked the question, “Why am I being fired?”  State the reason for the employment termination  
05/02/ :47 م
dr/Yasser Abdelmaksoud

17. dr/Yasser Abdelmaksoud
Steps to take when firing an employee
4.      The employee might want to ask a couple of questions
5.      The employee might be acceptable and want to end the experience as soon as possible
6.      If the employee is not showing any signs of being too upset, you can give some advice
05/02/ :47 م
dr/Yasser Abdelmaksoud

18. dr/Yasser Abdelmaksoud
Steps to take when firing an employee
7.      If the employee needs to go back to their desk to pick up some personal belongings, you, and preferable a security guard, should be with them at all times. 
8.      HR will most likely meet with the individual in their office to discuss possible severance, when their last paycheck is coming, when benefits terminate, and any information regarding extending their health coverage or any other details
9.      Your department will be talking about what they saw and will be anxious to find out what is happening.    
05/02/ :47 م
dr/Yasser Abdelmaksoud

19. dr/Yasser Abdelmaksoud
Firing an employee is an immediate necessity for the safety and well being of the rest of your employees such as:
1-Is physically violent.
2-Brings a weapon to work.
3-Arrives to work under the influence of drugs or alcohol.
4-Views pornographic movies on work computers.
5-Steals company property.
05/02/ :47 م
dr/Yasser Abdelmaksoud

20. dr/Yasser Abdelmaksoud
Quick Lesson Summary
1-You got to take the good with the bad
2-Always be ethical, legal, caring and compassionate. 
3-Know how to determine and deal with conflict as soon as possible
4-Conflict and difficult employee situations differ from poor job performance and attendance issues
5-Although firing an employee is not the most pleasant thing to do, when necessary, it is the right thing to do
6-Don’t hesitate if you have to deal with a violent employee
05/02/ :47 م
dr/Yasser Abdelmaksoud

21. dr/Yasser Abdelmaksoud
THE END
LESSON 5
05/02/ :47 م
dr/Yasser Abdelmaksoud