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The affordable $0 Co-Pay and $0 Deductible plan
for your business 1 2019 1
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Providing the best healthcare options for your business!
The Players Providing the best healthcare options for your business! The oldest, largest, and best tele-physician provider in the country. Founded 2002, over 20 million subscribers nationwide, and the only provider with dual certified (board and NCQA) physicians. A channel partner offering the no co-pay and no deductible plan model. Highest utilization rate (50%+ vs. 10% or less for the competition) in the industry. Utilization rate drives a ROI of up to 500%+. A national distributor for Call A Doctor Plus. Visit our website to read our history, see our bios, and/or have FAQs answered. © 2019 Tele-Medico. All rights reserved. 2
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Partnered to maximize value
The best provider + the best support = maximum success! The biggest and best provider of telemedicine services since 2002 Manages the doctor network, call center, member data, etc Focused on delivering the very best patient/doctor experience Ensuring that their network can scale to handle ever increasing demand Rigorous quality control and medical best-practices National channel partner, full-scale support, marketing & communications Focused on driving member engagement, adoption & utilization Dedicated account management team for day to day needs Simple, easy to use administration for on-boarding, members and billing 5x lift in utilization across our book (50%+ compared to 10%) © 2019 Tele-Medico. Al rights reserved. 3 3
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Teladoc tackles the biggest problems in healthcare: access, quality and cost
More patients (30MM uninsured) Fewer PCPs More visits and longer wait times (18.5 days average) Misuse of ER 80% go because of lack of access; 85% couldn’t wait to see their PCP Increasing costs The Teladoc (re)solution Resolution to patients' issues Access to a doctor Median response time Consults in 2018 Average savings per consult 91% 24/7 8min 2.6M $727 © 2019 Tele-Medico. All rights reserved. 4 4
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Delivering savings and delight to our clients
© 2019 Tele-Medico. Al rights reserved. 5 5 5
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Effective resolution to a wide range of conditions
Top diagnoses Sinus problems Urinary tract infection Pink eye Bronchitis Upper respiratory infection Nasal congestion Allergies Flu Cough Ear infection Prescriptions as needed Best practices in prescription management Appropriate prescribing following CDC guidelines No controlled substances, psychiatric or lifestyle drugs 98% generic prescribing rate Member convenience through e-prescribing © 2019 Tele-Medico. Al rights reserved. 6 6 6
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Other provider models are limited, inefficient and unchecked
Exclusive providers are local, but perpetuate an inefficient, expensive system, raising costs Physician call centers don’t employ local community-based doctors Contract networks lack quality oversight and telemedicine expertise The Teladoc (re)solution: a proprietary network model Greater efficiency by meeting local supply with local demand and local knowledge Clinical quality oversight with provider credentialing, protocols and quality assurance Scalability to support growing demand © 2019 Tele-Medico. All rights reserved. 7 7
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The highest clinical quality in the industry
The only US telehealth company with NCQA certified provider credentialing Rigorous Quality Assurance Maintenance of evidence-based protocols Adherence to 100+ proprietary telehealth guidelines 91% clinical resolution © 2019 Tele-Medico. All rights reserved. 8 8
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Reimagining how we engage and deliver member delight
A customer-centric platform with simple engagements New mobile app and member portal Simplified registration Content and community Data sharing and systems integration Dedicated member experience team Member decides how to engage © 2019 Tele-Medico. Al rights reserved. 9 9 9
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Just as important as member delight is client delight
24/7 Member Services support Dedicated account management team Monthly reporting Utilization marketing team 99% client retention Customized member communication Product training © 2019 Tele-Medico. Al rights reserved. 10 10 10
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Powerful confirmation that Teladoc delivers value, quality and effectiveness
An independent study by Rand revealed: 34% 21% 6% 52% Visits occurred on weekends and holidays Patients had not sought care in the past year Required a follow-up visit (vs 20% ER) Represent top 3 diagnoses (vs 72% at retail clinics) An independent study by Rand of 300,000 Teladoc participants analyzed 2 years of claims data, conducting a 30-day episode of care analysis. © 2019 Tele-Medico. All rights reserved. 11 11
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By redirecting care from ER and office visits,
Teladoc delivers better resolution and savings ER Visit Office Visit $2,931 $191 AVERAGE SAVINGS PER EPISODE Episode of care: Includes initial encounter and any subsequent utilization of follow up office visits, hospitalization, or ER utilization, resulting from initial encounter within a 30 day window for same and related diagnoses Data is from research from Nateesh Choudhry of Harvard Medical School and Veracity Analytics, using Rent-A-Center claims data. $727 + $44 = $771 Average claims savings per episode of care Average productivity savings Total savings /consultation © 2019 Tele-Medico. All rights reserved. 12 12
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A relentless focus on driving results
We never stop measuring and refining to deliver better utilization and higher ROI INDUSTRY Financial Utilities Retail Transportation Healthcare Media 5,000+ 3,000+ 5,000+ 11,000+ EMPLOYEES 16,000+ 13,000+ PLAN DESIGN (Member Contribution) $10 $38 $0 $0 $0 $0 UTILIZATION 23% 9% 33% 15% 19% 19% $558,812 $159,616 $1,289,359 $335,326 $891,501 $277,205 COST SAVINGS / 2-YR / 2-YR / 2-YR / 1-YR / 1-YR / 1-YR © 2019 Tele-Medico. Al rights reserved. 13 13 13 13
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Easy to tailor engagement programs
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The formula for maximum ROI
outreach: Direct s to employees Targeted communications: Tailored, industry-appropriate campaigns Internal support: Executive champion Plan design: $0 member contribution © 2019 Tele-Medico. Al rights reserved. 15 15 15
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$0 50%+ 540%+ A little tweak to plan design delivers
big (exponentially big) returns $0 50%+ 540%+ Member Contribution Utilization Return $10 member contribution 10% utilization $20 member contribution 7% utilization $40 member contribution 5% utilization *This equation is illustrative only; individual results may vary. © 2019 Tele-Medico. All rights reserved. 16 16
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Select a telehealth partner who can both scale and continuously drive value for the long-term
NCQA-credentialed clinical quality A scalable network that aligns incentives and ensures quality 3rd party-validated cost savings and ROI Integration with health plans and other industry players Effective resolution and member satisfaction True utilization and engagement, not just enrollment Multiple ways for member to interact (mobile, phone and video) © 2019 Tele-Medico. Al rights reserved. 17 17 17
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