1. Know Your Benchmarks: Best Practices for Contract Training presented by Leslie Larrabee & Evelyn Dow-Simpson Brought to you by

2. General Webinar Guidelines Polling questions will be displayed on your screen throughout todays presentation. Todays webinar will be recorded. A link to the webinar will be available within the next 24 hours on Augusofts website. http://www.augusoft.net/webinarhttp://www.augusoft.net/webinar Please do not place the conference call on hold. If you need to take another call, please leave the conference call and rejoin later. Please use the Questions function in your GTW menu to ask any questions. Know Your Benchmarks: Best Practices for Contract Training

3. Entrepreneurial Endeavors in Education California Corporate College LERN Augusoft ® Leslie Larrabee leslie@cacorpcollege.com 760-832-8271 Know Your Benchmarks: Best Practices for Contract Training Assoc. Director Workforce Training Center Central New Mexico Community College Evelyn Dow-Simpson evdow@cnm.edu (505) 224-5217

4. Know Your Benchmarks: Best Practices for Contract Training Poll Question #1

5. Know Your Benchmarks: Best Practices for Contract Training

6. What do you count? Salesperson Company Industry Category Contract Contract Generated (Repeat, Referral, Cold) Discussion Started Contract Date Contract Price Participants Instructor Cost Development Cost Materials Cost Other Cost Quality Cancel Leads Prospects Contract Benefit Promo/Sales Know Your Benchmarks: Best Practices for Contract Training

7. Operating Margin: 60% LERN Benchmarks

8. Know Your Benchmarks: Best Practices for Contract Training Cancel Rate: 5% LERN Benchmarks

9. Know Your Benchmarks: Best Practices for Contract Training Quality & Service: 4.2+ LERN Benchmarks Poll Question #2

10. Know Your Benchmarks: Best Practices for Contract Training Repeat 50% Referral 25% Cold 25% LERN Benchmarks

11. Know Your Benchmarks: Best Practices for Contract Training New: 20% CNM – Businesses Served – New Business Served LERN Benchmarks

12. Know Your Benchmarks: Best Practices for Contract Training Lead: Contract Ratio: 4:1 LERN Benchmarks

13. Know Your Benchmarks: Best Practices for Contract Training Salesperson: 6-20 x Salary LERN Benchmarks

14. Know Your Benchmarks: Best Practices for Contract Training CNM Workforce Training Center call us at 505.224.5200 visit us at www.cnm.edu/wtc contact us at workforce@cnm.edu

15. Know Your Benchmarks: Best Practices for Contract Training CNM Measurements

16. Know Your Benchmarks: Best Practices for Contract Training CNM Measurements contract activity report Contract & Grant Activity

17. Know Your Benchmarks: Best Practices for Contract Training CNM Measurements registration efficiency Q1 - open enrollment

18. Know Your Benchmarks: Best Practices for Contract Training CNM Measurements new online revenue

19. LERN Contract Training Conference April 3-4, 2013 Chicago Strategies for a winning CT unit CT Trends Action plans LERN.org/ctc Know Your Benchmarks: Best Practices for Contract Training

20. Questions Know Your Benchmarks: Best Practices for Contract Training

21. Leslie Larrabee leslie@cacorpcollege.com (760) 832-8271 Thank you for participating! Know Your Benchmarks: Best Practices for Contract Training Evelyn Dow-Simpson evdow@cnm.edu (505) 224-5217 To request a complete in-depth demo of Lumens, contact sales@augusoft.net or go to augusoft.netsales@augusoft.net to submit a request. A recording of this webinar and copy of the presentation will be available online at www.augusoft.net/webinars. www.augusoft.net/webinars