1. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 To Unblock a Contract Number to allow it to be added to a Cisco.com profile using the Manage by Number screen: 1.Choose a Contract Number. Screen 1 of 2: 1.Enter a Contract Number that you manage. OR 2.Select Unblock contract to allow addition to Cisco.com profile. 3.Click the Submit button. 2.Select Unblock contract to allow addition to Cisco.com profile. 3.Click on the Submit button. Note:You cannot see a Contract number in the tool unless that number is in your Cisco.com profile and you are set up to manage it. See slide 119 for how to add Contract Number(s) to your profile. slide 119 1 23 1 2 3 OR

2. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 2 Once a Contract Number has been chosen and the action Unblock Contract to allow addition to Cisco.com profile has been selected: Screen 2 of 2: 1.Select one, many, or all individuals from the list. 1 2.Click on the Submit button. A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as each individual. 2 Unblocking allows an Administrator or Cisco to add the Contract Number to the individuals Cisco.com profile. Or, search for an individual and select them.

3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 To Unblock a Contract Number for addition to a Cisco.com profile using the Manage by Name screen: 5.Select Unblock contract to allow addition to Cisco.com profile. 6.Click on the Submit button. 4.Choose the individual. Screen 1 of 2: 1.Select a search attribute from the drop down list. A list of individuals who match the search attribute and criteria you entered will appear. 2.Enter the information you want to search for. 3.Click on the Search button. Note:See slide 124 for instructions on unblocking a Contract Number from an individual you cannot locate in the tool.slide 12 1 23 5 4 6

4. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Once an individual has been chosen and the action Unblock contract to allow addition to Cisco.com profile has been selected: Screen 2 of 2: 1.Select one, many, or all Contract Numbers from the list. 1 2.Click on the Submit button. A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual. 2 Unblocking allows an Administrator or Cisco to add the Contract Number to the individuals Cisco.com profile. Note:A message will be displayed if the individual you chose does not have any Contract Numbers that you manage blocked in his Cisco.com profile.

5. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 5 The individual will be displayed in the Manage by Name list. -Select the individual and the action Unblock Contract Numbers to allow addition to Cisco.com profile and click on the Submit button. -Select the blocked Contract Number(s) and click on the Submit button. -If desired, delete the Contract Number(s) you initially added. Note: If you have blocked all Contract Numbers you manage from the individual and receive an error, please open a support request. a support request If you have blocked a Contract Number from an individual and can no longer locate him in the tool, but want to unblock him: -On the Manage by Name screen, click on the Add Name button. -Enter the Cisco.com ID of the individual and click on the Submit button. -Select a Contract Number in the list and click on the Submit button.