1. The role of the Board in contract management TUPE in contract management Managing people issues Motivating colleagues to support change

2. Approach Four separate issues Mix of strategic and operational Link (where possible) to grounds maintenance Role of seniors Role of the Board

3. 1 The role of the Board Rules of an Industrial and Provident Society Articles of Association of a CLG Codes of Governance

4. National Housing Federation Code determine strategy, direct, control, scrutinise and evaluate an organisations affairs Operational management of the organisation must be delegated to the organisation`s staff(colleagues) Paragraph A1 Strategic - Operational

5. Board as a jury Competent Skills set Risk map Diversity, equality and inclusion Relevant constituencies(?) STRATEGIC

6. Contract management Is it part of our strategic plan/direction? Do OJEU Procurement rules apply? Is it planned? Does it add value? What are the risks? Where odes it sit on our risk map and who is managing the risk? The role of the Board?

7. Changes within contract What does the contract say? Partnering? Commitment to the sector? BDO article No change unless agreed by all sides Evidenced in writing The organisations buying power Tenant cash back

8. 2 TUPE in contract management Operational! Does it apply? What does it mean? Can it be avoided? Risk map Reporting to the Board

9. Some issues - tips Same service Immediately before Inform Consult Quality – outcomes – reviews Value for money – Governance matter Diarise! The role of the Board

10. 3 Managing people issues Full day lecture – managers manage! Contract Colleague hand book Job description Recruitment Induction 1:1`s Appraisal

11. Clarity! Be clear what you expect Dialogue Agreement Colleague review(?) Openness/transparency – values! Investors Double Tick Sunday Times etc. The role of the Board

12. 4 Motivating Colleagues Full day lecture – managers manage! What works for you? Why do your colleagues stay with the organisation? Contribution valued? Voice heard? Role of the Board

13. Questions and discussion Andy Ballard Housing Solutions Ltd Mobile 07974 733334 Office 01527 65012 E-mail andy@andyballard.org