1. QUALITY IMPROVEMENT PLAN
2018

2. Overview of VHA’s Quality Improvement Plan
The purpose of VHA’s QIP is to monitor additional focused and strategic indicators key to specific quality dimensions, best practices & trends in the home care sector.
VHA’s external QIP contains 3 indicators set in attempt to reflect areas included in the Local Health Integration Network’s (LHIN) QIP and support annual reporting.

3. Reference – External Indicators
Importance
Target
BPSO
HQO
LHIN
QII
ROP
Falls: Increase in % of adult nursing clients and % adult rehab clients with a fall risk assessment and fall risk plan in place.
Data Source – Clinical Chart Audit x
RN: 84% (77%)
Rehab: 92% (88%)
Client Experience: Percent of home care clients who responded “Very Good” or “Excellent” on a five-point scale to the survey question asking, “Overall, how does the client/caregiver rate the services provided by VHA?“
Data Source – LHIN (portal)
PS -83% (85%)
RN-89% (85%)
OT-84% (80%)
PT-91% (88%)
Client Experience: Increase the percent of clients of each major service who respond 'always' to KPI3 item related to client centered appointments (exclusion of Toronto Central CCAC Neighbourhood Care Team clients).
 Data Source – LHIN (portal)
PS-70% (80%)
RN-82% (88%)
OT-86% (84%)
PT-86% (89%)
(“Red” = average performance 2017)

4. Glossary of Terms BPG – Best Practice Guideline
BPSO – Best Practice Spotlight Organization
CCEE – Client and Caregiver Experience Evaluation
CSR – Client Service Report
HAI – Healthcare Acquired Infection
HQO – Health Quality Ontario
KPI – Key Performance Indicator
LHIN – Local Health Integration Network
MOE – Margin of Error
QI – Quality Improvement
QII – Quality Improvement Initiative
QIP – Quality Improvement Plan