1. Communication & Collaboration
Unit 12
2 days. Combined with unit 13 test.

2. Objectives Define time-shifted and real-time communication methods
Describe the features and proper use of blogging, texting, and chatting
Describe the features and proper use of audio-visual communications
Describe the features and proper use of social media sites
Identify the advantages and disadvantages of electronic communication
Identify common electronic communication standards

3. Advantages of Electronic Communication
Connect to people worldwide
Fast speed
Many are low cost/free
Access from various devices, cell, or computer
Transmit text, graphics, video, audio
Forwarding of messages can be done
Collaborate & share documents
You can keep track of sites visited
Stored on your computer
One to one popular:

4. Disadvantages of Electronic Communication
Misconception of your message
Misuse of your message
Confidential & sensitive info can be hacked
Electronic paper trail left
Lack of physical presence can damage relationships

5. Effective Communications
Is face to face better than electronic?
Is better than phone call?
Should it be formal or informal?
Content, tone, format must be appropriate for the audience
Respond to message promptly

6. Time-Shifting Communication
Delay between transmission & receipt of info
AKA Asynchronous
, Texting, Blog, Discussion/Bulletin Board
When is texting appropriate/not appropriate?
What’s the purpose of a blog?
Post a diary, journal, etc.
Your observations or opinions
Can be used for marketing products
ALL OF THESE PROVIDE A HISTORY OR PROOF OF THE CONVERSATION.
Texting is delayed as you can send even if other phone is off.
When is texting appropriate/not appropriate?
instead if it will take several screens of long messages
If they are often not by their phone or they don’t answer immediately
Not experienced with texting/technology
Is good if someone is hard f hearing
When you can’t speak out loud
Not when driving
Purpose of a Blog- post diary/journal/observations/opinions/marketing
Tags- used in a blog to simplify & help the search process

7. Netiquette
Following good manners & behavior when communicating over electronic media
Consider group texting annoyances
Careful with sarcasm over text/
No all caps
No emoticons/abbreviations in business texts
Respond in timely manner
Netiquette rules when blogging:
Write original content (DO NOT PLAGIARIZE)
Proofread & check for spelling/grammar
Respond to those who comment
Give credit when quoting others/link to them
Use kind & polite words when commenting; Avoid negative

8. Real-time Communications
Phone calls (landline/mobile/VoIP)
VoIP (Phone calls over Internet)
Instant Messaging (IM)
Podcast
Web conference (presentation & audio/video over Internet)
WebEx
Skype
Synchronous communication= real time
Phone calls are best because they are more personal. Best when you have to explain a complicated idea, discuss a sensitive topic, need an immediate response, or it’s an emergency.
VoIP needs an Internet connection. No Internet= no calls.
VoIP- Skype; need microphone/webcam
Chatting: Gmail Chat, Windows Live Messenger

9. Review- 4Q What is another name for time-shifting communication?
Asynchronous
What is both an advantage & disadvantage of electronic communication?
You have a paper trail
Why is it best to make phone calls?
So your message is not misinterpreted
What are good electronic communication manners called?
Netiquette

10. Skype Uses VoIP to make phone, video, group calls over Internet
Skype is free except for calls to landlines or cells.
Set your status.

11. Instant Message on Skype
Click on person in contacts
Type message in box
1st button at bottom- share files

12. Call on Skype Voice call Video Call Click person in contacts
Click CALL button
Video Call
Click VIDEO CALL button
Max video call is 10.

13. Answer/On-Screen/End on Skype
Answer Call
Accept, Decline, Answer with Video
On-Screen
TURN OFF CAM
MUTE MIC
+ ADD PARTICIPANTS (GROUP CALL), SHARE SCREEN
End Call
Red END CALL button

14. Activity
Teknimedia
C Skype

15. Google Hangouts Just like Skype
Video chat, web conferencing & IM
Access on hangouts.google.com, Gmail, browser extension or mobile
Using Google Hangouts to call a phone number outside of the United States and Canada does have a cost-per-minute rate.

16. Google Hangouts Screen

17. Conversations in Google Hangouts
Search for name or in NEW CONVERSATION, type message
GROUP: do the same but click check box next to each name & click MESSAGE
You can send text message to mobile phones too (only if you have a Google Voice account). First, you'll need to make sure you have text messaging turned on. Click the Menu button in the top-right corner of the window, then select Settings. Then an SMS button will appear in the Hangouts window.
Max video call is 10.

18. Video & Voice Call in Google Hangouts
VIDEO- click name and VIDEO CALL button
VOICE- click PHONE CALLS tab, type name or number and PHONE CALL button
MUTE MIC, END CALL, TURN ON/OFF CAMERA
After a video call has started, you can add participants.

19. Collaboration Tools for Businesses
Office 365
SharePoint
Browser-based collaboration & document manager
“sites”
Content management, like a website
Skype for Business
Integrated w/ Outlook to schedule & send invitations
SharePoint is like internal websites. You can set up pages, restrict access, send alerts, etc.

20. Distance Learning Technologies
Online classes/LMS
Lectures, assignments, tests, grades, communication, etc.
LMS- Learning Management System: Has libraries of docs/files, teacher, discussion boards, chat, , live stream, etc.

21. Communication & Collaboration
Unit 12
2 days. Combined with unit 13 test.