1. Converter for IIS and SharePoint Converts s into SharePoint list items 24/7 Creates SharePoint list items from s
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

2. E-mail Converter for IIS and SharePoint ‒ Introduction
Welcome to this slideshow presentation of Converter, a solution that creates new SharePoint list items from Exchange Web Service s. It is often used for cooperation on issue tracking and user support. Converter is built on ASP.net and SharePoint, which gives this application superior qualities when it comes to features and customization possibilities. To manage the conversion frequency of s, a Task Scheduler needs to be set-up on Windows.
I will start with showing you a default SharePoint list, and then I will explain how Converter connects mailbox and SharePoint and thereby enhances both products.
Finally I will inform about the integrated statistics and reporting tool. Peter Kalmstrom CEO, kalmstrom.com Business Solutions
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

3. Standard SharePoint list item
This item is from a SharePoint list that is NOT connected to Converter. There are endless possibilities to customize the lists, but there is no mailbox connection.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

4. Ticket example, SharePoint list connected to a mailbox
For Converter you can use the SharePoint Task list, the Issue tracking list or any other list that suits your needs.
This item is from a SharePoint list connected to a mailbox with Converter.
Formatting, links, attachments and embedded images are transferred from the .
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

5. The E-mail Converter Configure dialog in website
Uncheck the box for Live Monitoring if you want to stop the conversion process for some time.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

6. The Converter Configuration - List Settings defines the connection between the mailbox and SharePoint
Define where the different parts should be entered in the SharePoint list items. The dropdowns will be populated with the columns in the selected SharePoint list.
Select which of the SharePoint lists that should be mapped. Several lists can be used with Converter.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

7. E-mail Converter ‒ E-mail has been converted to a ticket The ticket
The ticket is automatically filled out with the information from the , according to the configuration.
Converter works with all SharePoint lists, so you can customize the list to suit your organization.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

8. E-mail Converter ‒ E-mail has been converted to a ticket The E-mail
The converted will have a ticket ID, if you have checked the ‘Enable Threading’ box in the General Settings.
The red flag shows that the has been converted into a list item.
The converted will have a ticket URL, if you have enabled ‘Embed ticket URL in ’ in the General Settings.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

9. E-mail Converter ‒ Automatic e-mail conversion
If you monitor several folders, select one SharePoint list for each folder and let Converter automatically distribute incoming s.
The Live Monitoring feature is enabled by default, and it becomes active as soon as you add an folder.
Add a Public folder or Mailbox.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

10. E-mail Converter ‒ the General Settings dialog gives more possibilities
Check the box for Threading when you want Converter to add s to existing tickets about the same subject.
Check the box if you want the ticket URL to be shown on the converted .
The Merge Tickets button takes you to a dialog where you can merge several tickets into one.
Click on Edit button if you wish to change the login credentials to Exchange.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

11. E-mail Converter ‒ E-mail Threading
… check this box in the General Settings dialog …
All s about the same case will be gathered in the same ticket if you...
… and select list and column for the thread in the List Settings dialog.
… and select list and threading field for threading in the List Settings dialog.
The image shows the order of entries when you use the Description field for both the first and the threading field.
When you use the Threading feature, Converter adds the ticket ID in the Subject of the , to identify its SharePoint item ID.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

12. E-mail Converter ‒ Merge Tickets
1. Select list and fields to merge
1. Select list and fields to merge
3. Select tickets to merge
4. Select Parent Ticket
2. Show the tickets in the selected list
5. Merge the selected tickets into the parent ticket
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

13. E-mail Converter ‒ Credential Store
Click on the ‘Edit’ icon to edit the credential details of a SharePoint site.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

14. E-mail Converter ‒ Logs
Get information about ticket conversion messages and error messages from last the 30 days.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

15. E-mail Converter Report
The Converter report is useful for managers who want to see what kind of problems are reported, how problem solving time is distributed, what problems different staff has been working with etc. The report can be generated by clicking on the Statistics button in the Converter homepage.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

16. E-mail Converter Report Select SharePoint fields to study
1. Select SharePoint list and the fields you want to analyze.
1. Select SharePoint list and the fields you want to analyze.
3. Click on the Report button to see the data in Excel, where you can manipulate it with all the standard Excel tools.
2. Click on Display Results button to view the fields that you have selected.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

17. E-mail Converter Report The Excel report
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

18. E-mail Converter Report Data used in graph
The caller departments and created dates have been combined in a graph that shows number of tickets created for each department during a selected period.
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)

19. E-mail Converter for IIS and SharePoint
More info at kalmstrom.com
Thank you for watching this slide show! You will find more information about Converter on the kalmstrom.com website.
There you can also download the latest version of the software and try it for 30 days without any obligations.
You are welcome to visit and learn more!
Converter works with all Exchange Web Service s (Office 365, Windows Live and Microsoft Exchange)