1. Long Beach Critters Caring People, Loving Pets, Inspiring Solutions Debra Callahan Veronica Dailey Lorrie Huggins Luis Tobon Leo Song Jr.

2. Leading Extraversion Conscientiousness Integrity Trait Approaches to Leadership Integrity in leaders is key because it shows a moral compass and honesty. Extraverts make good leaders because they are sociable, assertive and energetic people. Conscientious people are organized, take initiative, and demonstrate persistence in their endeavors. Behavioral Approaches to Leadership People-oriented Shows concern for employee feelings Treats employees with respect

3. Leader Decision Making Approaches to Leadership Democratic Employee Participation Accountability Transparency High employee role ambiguity Low employee abilities Employee external locus of control Tasks boring and repetitive Tasks are stressful Employees have high abilities Employee relevant decisions Employee internal locus of control High employee ability High achievement motivation Directive Supportive Participative Achievement Oriented Path-Goal Theory

4. Controlling Organizational Establish standards Measure performance Compare performance to standards Take corrective action as needed Strategic Track strategy as it is implemented Detect and problems that indicate the strategy incorrect Make necessary adjustments Operational Return on investment Net profit Cost Product quality

5. Financial Controls in a Non-Profit Require two signatures for checks Bank Statement reconciled monthly by non-signature party Eliminate cash to extent possible Maintain approved vendor list for purchasing Establish payroll system in relation to size of company Institute written policy for all reimbursable expenses Take physical inventories of supplies regularly Prepare, vote on, and approve a yearly budget Use competitive bids for high-dollar purchases Employ/contract out for someone versed in grant administration Effective financial controls optimize growth!

6. Costs and Benefits Key Costs Financial costs: direct/accountant, indirect/internal quality control Culture and reputation costs: damaged relationships with employees, or tarnished reputation with investors or government Responsiveness costs: time lost between making decision and taking action Poorly implemented controls: implementation fails or conflicts with other controls Key Benefits Cost and productivity control: makes sure that business is effective and efficient Quality control: ensures cost control, customer satisfaction, and higher sales Opportunity recognition: identifies and isolated new opportunities such as new growth market Manage uncertainty and complexity: helps managers focus on strategy, anticipate negative stimulus, and positive opportunities Decentralized decision making: takes care of market needs and wants by allowing those closest to customers to make decisions

7. Non Financial Controls MarketingPurchasing Customer Service