1. Finding Joy in Your Workplace
Emily K. Ward BSN, RN, MBA, CCRN-K
Associate Chief Nurse Executive
University of Iowa Hospitals & Clinics
November 7, 2018

2. Disclosure
I have no actual or potential conflict of interest in relation to this program/presentation.

3. Objectives
Discuss the effects of burnout, engagement and turnover on workplace joy
Review the Institute for Healthcare’s framework for a practical path to nurture and restore joy in healthcare
Discuss and learn leadership strategies to engage staff and foster a culture of accountability

4. We face a challenging time.
Today’s Reality
We face a challenging time.

5. We will continue to face challenging times.
My Prediction
We will continue to face challenging times.

6. The Circumstances High customer expectations
Rising cost of doing business
Increased regulation
The pace of change
Budget Cuts
Being asked to do more with less

7. JOY Shifting the Focus 54% of US physicians are burned out
Engagement
Burnout
Turnover
JOY
Shifting the Focus
54% of US physicians are burned out
37% newly licensed RNs are thinking of leaving their jobs

8. organizational & individual
Joy in work relies on
organizational & individual
resilience

9. Components of Joy in Work Framework

10. Four Steps for Leaders & Team Members

11. organizational & individual
Joy in work relies on
organizational & individual
resilience

12. The Circumstances….Our Reality
High customer expectations
Rising cost of doing business
Increased regulation
The pace of change
Budget Cuts
Being asked to do more with less

13. Who has heard someone you work with gossip about someone or something related to work?

14. Instead of engaging with reality, most argue against it!
71% of employees think about quitting their job once a day
They continue to work, but they’ve quit mentally & emotionally
The average employee spends 2 hours & 20 minutes per day in drama.
These tend to be our BMWs

15. What do we end up with? Leading to… Reasons Stories Excuses More drama
Disengagement
Judgement
Ineffective leadership

16. What is Reality-Based Leadership?
Someone who…
Deals with the facts
Clarifies roles
Gives clear and direct feedback
Uncover destructive thought patterns with yourself and others
DIFFUSES THE DRAMA

17. Get rid of the drama that is holding you back from truly being great.
Happiness is a Choice
Innovation
Creativity
Collaboration
Get rid of the drama that is holding you back from truly being great.

18. Here’s the moral of the story…
Our circumstances aren’t the reasons we can’t succeed. They are the reasons in which
we must succeed!
Your circumstances may not be negotiable,
but your suffering is.

19. Your Ego Hates Change The narrator playing in your mind
Most believe the commentary
Makes things ambiguous
None of it is true until you give it your agreement
Overreactive & looks for insult

20. Working Through a Story
Event
Thinking
Feeling
Action
Results

21. The Event

22. Thinking

23. Feeling

24. Action

25. Results
Ditch the Drama!

26. Your ego is not your amigo.

27. Playing Favorites Work with the willing Call people to greatness
What does a ‘favorite’ look like?
Personally Accountable
Results Driven
Flexible
Low Drama
Emotionally Inexpensive
Great with Change
Supportive of the direction of the organization

28. Okay, so now what?

29. Competencies Competency 1: The ability to respond to adversity
Competency 2: A profound commitment to succeed in spite of the facts
Competency 3: The will to resolve and move through conflict very quickly

30. Stay In Your Lane… …Focus on yourself Your development
Your assumptions
Your choices
…Focus on what you can affect
Your own thoughts
Your own behaviors

31. Learn & Grow from Feedback
Welcome the news.
Check your ego and see what you can learn.
Take in the message.
If you find yourself defensive, take a step back.
Stay in your lane

32. Stop Judging & Start Helping
This is a non-negotiable.
Trust is about your own courage and confidence, not some one else’s integrity.
If our reality was perfect we could just automate everything.
We add value to our imperfect circumstances.

33. Get on a positive track:
Reality Check
Get clear about motives
Be the change
See others through a lens of love & respect, not anger and fear
Invoke a clearer, higher perspective

34. Life’s Messy, Live Happy