1. Profile Manager - End Customer Software Download Request
Request for Software requires Serial Number:
Navigate to Additional Access tab
2. Click on Request for Software Download via Serial Number link displayed under Obtain Additional Access section

2. SAMT – Manage Pending Request
To manage a pending request:
Admin receives notification and logs on to SAMT
Admin views Pending request in his queue
Admin clicks on the provided link to manage pending request for software access and support

3. SAMT –Manage by Number Granting Software Access
The Manage by Number screen allows you to:
Enter a single Contract Number you administer and select an Action.
Or, choose a single Contract from a list of all Contracts that you administer and select an Action.
You can choose a contract and select one of the following Actions
Grant software access
Revoke software access
Update software access expiry date