1. COMPLAINT ANALYSIS FOR THE QUARTER ENDED DECEMBER 2017

2. SUMMARY Category Received Directly from Customers
ANALYSIS OF CUSTOMER COMPLAINTS FOR THE QUARTER ENDED DECEMBER 2017
Category 
Received Directly from Customers
Received through Banking Ombudsman
Outstanding at the beginning of the Quarter
Received during the Quarter
Settled during the Quarter
Outstanding at the end of the Quarter
Forgery 00
Deficiency in Service 07
320
316 11 02 03 05
Loans related
122
117 10 16 13 08
Complaints against staff
Service Charge 09
101
100
Dep. Related 97 90 06 15 01
ATM/POS related 12
213
223 45 39
Total 35
861
854 42 19 82 81 20

3. CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE QUARTER ENDED DECEMBER 2017

4. Thank You