1. Youth Perspectives on CAPA
Bridget Greaney
Youth Consumer Consultant
Capital & Coast District Health Board
Saturday, 16 February 2019Saturday, 16 February 2019

2. Sight seeing guide (what I will cover)
How youth have been involved
What youth think of CAPA
What youth consumer advisors think of CAPA
Some positive statistics
Final thoughts
Saturday, 16 February 2019Saturday, 16 February 2019

3. Putting the ‘P’ in HELPFUL
CAPA model explained to Youth Consultation Group
How does it sound?
What sounds good and bad about doing things this way?
How would it be to have an assessment done by someone who may not be your on-going worker?
Would this be a better way of getting into services than the way they entered them?
Links to the P in HELPFUL – which encourages consumer involvement in service development and design
Saturday, 16 February 2019Saturday, 16 February 2019

4. Problem Letter is sent to the Refer to CAMHS family Is CAMHS for you?
Choice Appointment
Yes?
No? Follow up letter sent and contact ended
What things sound good and bad about this?
Partnership
Saturday, 16 February 2019Saturday, 16 February 2019

5. From the horses mouth
“I go to appointments and think that this is just my time to talk about negative stuff. It would be nice to be looking at my goals and what is going well. It would be more positive”
Saturday, 16 February 2019Saturday, 16 February 2019

6. Dealing with issues identified by the family and young person
Like:
Dealing with issues identified by the family and young person
Match-up between family and clinician based on what the needs are
Support put in place while you wait for an appointment
Dislike:
Its hard to deal with choice when you are sick “If I had the choice to go to a service and use it when I was really sick I wouldn’t have gone”
Saturday, 16 February 2019Saturday, 16 February 2019

7. What about the one off Choice meeting?
As long as you know it is going to happen it is ok
Bonus – “Its good because you know that if you don’t like them you won’t have to see them again”
But
If you like them and they are the right person, you should have the option of working with them anyway.
Saturday, 16 February 2019Saturday, 16 February 2019

8. What’s in a name?
‘Choice’ is good because it explains what your first appointment is all about.
‘Partnership’ is not so good because it doesn’t really mean anything (to youth).
However, we couldn’t come up with a better name than ‘Partnership’
Saturday, 16 February 2019Saturday, 16 February 2019

9. The Insiders (Youth Consumer Advisors)
What we like:
Reduced waiting time, choice for time and place of first appointment, gives families the chance to hear about other services that could help them, gives a clear idea of the journey through a service
It fits well with consumer participation
Saturday, 16 February 2019Saturday, 16 February 2019

10. A few statistics
Consumer view on how our services work post-CAPA implementation
12-19 year olds (N=53)
66% found Choice appointment useful
83% feel they have been given enough info
100% feel well treated, that their views were taken seriously
100% feel people are working together to help them
Survey of staff, referrers, parents and consumers after CAPA was implemented and the service went through restructure.
Saturday, 16 February 2019Saturday, 16 February 2019

11. 60% found Choice appointment useful
9-11 year olds (N=12)
60% found Choice appointment useful
77% feel they have been given enough info
100% feel well treated, that their views were taken seriously
83% feel people are working together to help them
Looks like we are meeting the CAPA goals of creating a therapeutic alliance, focusing on patient goals, information sharing and partnership!
Saturday, 16 February 2019Saturday, 16 February 2019

12. The final word
CAPA is ‘choice’... And a much better way to enter the service
Saturday, 16 February 2019Saturday, 16 February 2019