1. Flexible Services iNotice Board
Monthly Performance Summary FY January 2018
• Watervliet Avenue • cdta.org 1

2. STAR Monthly Performance for January2018
Actual Trips Performed: 8,372 (38%)
Actual Passengers Transported: 8,888
Overall On Time Performance: 95.9%
Scheduled: 56.5%
Appointment Time: 94.2%
Productivity: 1.5
110 Watervliet Avenue • cdta.org • • 2

3. A+ MediTrans Monthly Performance for January2018
Actual Trips Performed: 5,421 (23%)
Actual Passengers Transported : 5,399
Overall On Time Performance: 96.2%
Scheduled: 87.4%
Appointment Time: 95.3%
Productivity: 1.8
110 Watervliet Avenue • cdta.org • • 3

4. CapitaLand Monthly Performance for January 2018
Actual Trips Performed: 8,146 (39%)
Actual Passengers Transported : 8,257
Overall On Time Performance: 98.7%
Scheduled: 89.7%
Appointment Time: 96.3%
Productivity: 1.8
110 Watervliet Avenue • cdta.org • • 4

5. STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for December 2017
Total Trips: 21,939
Total Passengers : 22,544
Trip Per Hour: 1.8
110 Watervliet Avenue • cdta.org • • 5

6. STAR, A+ & CapitaLand Space/Passenger Type for January 2018
STAR Transported: ,475 - Ambulatory 4,494 - Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 5,190 - Ambulatory Wheelchair / Scooter, Etc.
CapitaLand Transported: ,345 - Ambulatory Wheelchair / Scooter, Etc.
Total : ,010 - Ambulatory 4,832 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
110 Watervliet Avenue • cdta.org • • 6

7. Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – January 31, 2018
STAR Transported: ,846 - Ambulatory ,590 - Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 61,084 - Ambulatory ,483 - Wheelchair / Scooter, Etc.
CapitaLand Transported: ,131 - Ambulatory Wheelchair / Scooter, Etc.
Total : ,061 - Ambulatory 52,849 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
110 Watervliet Avenue • cdta.org • • 7

8. Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – January 31, 2018
FY18 Total Trips:
STAR: 97,136 (42%)
A+ MediTrans: 62,091 (27%)
CapitaLand: 69,419 (30%)
FY18 Total Passengers :
STAR: 107,436 (37%)
A+ MediTrans: 63,567 (41%)
CapitaLand: 70,907 (22%)
110 Watervliet Avenue • cdta.org • • 8

9. Flexible Services Performance Goals
On Time Performance Goal : 96%
Overall On Time Performance (STAR and Taxi)
On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip
Productivity Per Hour Goal : 2.0
Overall Passenger trips per revenue hour (STAR and Taxi)
Total revenue hours operated monthly divided by number of completed trips
110 Watervliet Avenue • cdta.org • • 9