1. Step 1-Speak to a member of staff in the area you have an issue with
Step 2 - Still not happy: Speak to the PALS Team
here at the Hospital, or visit the office by main reception, call them on or
PALS - Try and sort your
concern as quickly as
possible
Step 4 - Still not happy:
If you still don’t feel that your
concerns have been addressed
the Patient Experience
team can guide you on how to make
a formal complaint
Step 3 - Still not happy: The team
can organise a meeting with you
and the relevant people in the hospital to help sort your concerns, this is called PALS+