1. Partick Thistle Football Club Trust Meeting
OPEN DAY
Sunday, 29 July 2018

2. Agenda Trustees Results of fans’ survey Club Update
Welcome & Introductions
Trustees
Results of fans’ survey
Club Update
Election of supporters’ representatives in October
Open floor
Close

3. Trustees Supporter Trustees Pauline Graham – Chair
Foster Evans – Vice chair
Andrew Byron – Wider fans forum/Trust fb
Alan Caldwell – Match day experience
Gordon Shaw – Administration/secretariat
Robert Taylor – Communications
Club appointed trustees are: Gerry Britton (CEO), Jacqui Low (Chairman) and Alan Rough (Director)
Supporter Trustees

4. Results of Fans’ Survey
383 responses to survey (down on last year)
When should Trust meet the supporters?
Three times a year - start, middle and end of season (90%)
Before home games favoured (62%)
Some favoured occasional evening events (27%)
Look at methods of communication eg. ing season ticket holders
Early notice of meeting dates
Trust engagement with fans should be regular/ ongoing
Reporting back to fans from meetings: via website (92%) programme (50%), direct to interested fans (41%), Trust fb

5. Results of Fans’ Survey
What should the Trust focus on this season?
Wide ranging responses. Strong themes emerging:
Attracting more fans (83%) – ensure links to SLO role, which was viewed positively
Better fan engagement - Asking the board for their suggestions on how we can help our club.
Reflecting supporters’ views back to club board
Fans want to offer ideas re improving matchday experience 82%
Buy a Brick
Very positive response (76%) with 66% willing to purchase
Desire for location in both the John Lambie and Jackie Husband stands

6. Do you think your club is good at fan engagement?
68% YES 32% NO
This question attracted a lot of comments!
Generally suggesting the Club is getting better at engaging fans but always room for improvement
Trust provides a good vehicle for improving fans engagement
Just a case of telling the fans more of what's happening
within the club - improve frequency, timing and quality of the communications
Thistle board is good at a one-way, stage-managed level of fan interaction. That's significantly different from engagement.
The club is good at informing fans of decisions made but
room for improvement re fans being involved in decision making
Jagzone generally well received but others say content should be open to all and not behind a pay-wall

7. Results of Fans’ Survey
Attendance at matches
Target special groups, such as students, asylum seekers/refugees etc might bring short-term rewards, but the only way to guarantee increased crowds is a winning team on the park
more themed days (eg Women’s Day)
price initiatives/bring a friend half price
more advertising on radio/press
work with schools/FE/HE
Increase kids go free promotion/ concessions for unemployed
Match day experience - Areas for improvement:
catering at kiosks (improve service and range); Aitken suite (same)/vegetarian etc
hot water in concourse toilets/water dispensers in stands
Club merchandise – poor range and quality. More leisure wear choice would be welcome and an income generator
Smoking areas at half-time?
TVs in concourse
Fans want to offer more ideas!

8. Club Update
Playing Squad

9. Commercial
Sponsorship income
CRM
TWYA

10. Season Ticket Analysis
2,000
Total 2017/18
First 8 weeks of 2017/18
First 8 weeks of 2018/19
1926
1455
1,341
1,500
964
1,000
784
736
497
500
465
406
397
265
208
Adult
Concession
U16
Total

11. A right guid kick at a baw!
Supporter Engagement
Junior Jags
Buy a Brick
Kiosks
A right guid kick at a baw!

12. Facilities
McParland Park
Colin Weir Stand

13. https://ptfc.co.uk/club/football-trust/
Contact the PTFC Trust
PTFCTrust Facebook
Q & A