1. INNOVATIVE SENIOR TRANSPORTATION PROGRAMS AND SERVICES
Senior Mobility Program
Same Day Taxi Program
OC ACCESS Online Booking Service
Regional Travel Training Service

2. Senior Population in Orange County
3.1 million people in Orange County
6th most populated county in USA
13.5% of OC population 65+ as of 2016
65+ population projected to double by 2040
By in 4 people in OC will be 65 or older
OCHEALTHIERTOGETHER.ORG, OC Older Adult
Profile 2016

3. Senior Mobility Program
Alternative transportation that can operate where there is no fixed route service Each city designs own program based on the needs of the seniors in their community Funded by OC Go, formerly known as Measure M2, a half-cent sales tax 31 cities and four non-profit agencies Low cost or no-cost

4. Program Designs
Shuttle Buses – Call 1 to 5 days in advance, can be operated by a contractor or city staff
Taxi Vouchers - free and/or pay as you go
Discounted Bus Pass – fixed route $5 dollars (normally $22.50) for 30-day pass

5. It is a fast and convenient reservation tool
For Seniors
It is a fast and convenient reservation tool
It can be accessible through your computer, smartphone or tablet
You can book, cancel and/or check on your currently booked and previous rides

6. Why Would Seniors Use Web Booking?
Improved customer experience
User-friendly
Convenient
Time-Saving
MV rebranded the ‘call center’ as staff provides transportation solutions to increase mobility
Improve Solution Center efficiency – a reduced number of calls would provide the opportunity for agents to ‘focus on the customer’ instead of the number of calls
More efficient utilization of staff – for example, you could create sub-groups which would be able to provide more specialized service depending on the customer’s needs.

7. Soft Rollout to the Senior Community
Phone survey conducted to select interested seniors
One-on-one customer training with an average of 30-minute sessions
Currently 241 senior users
4,839 senior rides booked
Application benefits home care centers, who book multiple rides at the same time
It was also welcomed by relatives who live away from their loved ones
As riders called in for their trip requests, Solution Center agents introduced the OCACCESS Online feature to gain interest
Interested riders whole be contacted by a dedicated staff person
To ensure that our riders fully understood what OCACCESS Online was and how to use it, we assigned a staff person who’s sole responsibility was to talk to every rider who showed interest in the feature.
This resulted in 1 on 1 customer training, averaging 30 minutes each
It’s not surprising to realize that many of our riders actually look forward to talking to the Solution Center staff as a part of their social activities.
Currently over 500…

8. Home Page Goal was to replicate the call center experience
Passengers will be taken to a screen where they will have multiple options.
When booking a trip, pickup times are negotiated
Landmarks and addresses are included for ease of use
Once their trip is booked, they will be able to see at a glance trip information,
including day and time for an entire month
You can see the trips you have taken in the past and the trips booked.

9. Trip Details
When checking on a ride, they will be able to see a Google Maps view, the pick-up and destination information.
Another cool feature on this view is the ability to see when the vehicle is within an hour from the pick-up, a countdown time, based on the vehicles GPS.
Better yet, after the pick-up is performed, the countdown time resets in relation to when the vehicle is estimated to be at the final destination.
Great for family members and care givers!!
Wouldn’t it be great if it also worked on your Smartphone? Yes, the screen does accurately scale to a smartphone screen

10. Smartphone View

11. EZ Wallet Allows for cashless fare collection
Reduces the time at ACCESS pick up locations
Improved customer experience
Expedites accounting process for cash fares
EZ Wallet will provide customers with the ability to pay for their ACCESS trip at the time of booking.
Similar to a PayPal account, passengers would have an account to debit their trip fare from, track expenditures, and replenish their account when needed.
Some of the benefits would include reduced time at each ACCESS pick-up, improved customer experience (some customers cannot negotiate or account for their fare, due their disability)

12. Same Day Taxi Program Extends Transportation Options to Seniors
Operates Where No Fixed Route Service Exists
Discounts the Taxi Cost for Trips >5 Miles

13. Benefits Direct Point-to-Point Service Not a Shared Ride
No additional cost for additional passengers traveling with the Senior
Service is On-Demand
Accommodates unplanned or spur of the moment trips

14. SDT Mobile Application
App Features
View the nearest available taxi vehicle
Receive a real-time estimated wait time
Know the exact taxi fare before booking
Track the vehicle progress on the application map

15. What Customers Say…
80% would have used OC ACCESS if this service was not available
The App allows confidentiality when booking a ride in public
No waiting on hold to schedule a ride
The estimated time of arrival allows for other activities while waiting
The app shows where the taxi is when in-route

16. Regional Travel Training
Concept
Regional Travel Training provides education and resources for transit dependent individuals so they are able to travel independently between cities, counties, and/or various transit systems.

17. Regional Travel Training
To Riders
Teaching riders how to select most efficient route(s)
Understanding multiple map/schedule systems
Access to treatment/healthcare resources
Access to family/community networks
Benefits
To Transit Providers
Increase in ridership
Lowering the demand on more expensive services (i.e. paratransit, taxi subsidies, etc.)
Providing useful feedback on regional travel road block (i.e. schedule coordination, safe transfer points, etc.)

18. Our Plan Mobility Management Partner Inc.
Orange, Los Angeles, and Ventura Counties
Connecting County efforts for a common goal