1. NS4540 Winter Term 2019 Citizen Expectations -- 2017
Oxford Analytica, Latin America: Citizen Hopes will Challenge Leaders, October 30, 2017

2. Overview I Citizen satisfaction in Latin America
Results from Ipsos 2017 Global Trends Survey
Incorporates results from four Latin American countries
Argentina,
Brazil,
Mexico, and
Peru
Comparisons made with developed and “other” developing countries – the “other” developing include
China,
Russia
India
Indonesia and
South Africa

3. Overview II The Latin American states are shown to be
Progressive
Globally oriented, and
Optimistic about the future
However populations are pervasively frustrated with
Politicians
Political systems, and
Public services

4. Services and Security I
Survey involved 18,000 interviews conducted in 23 countries
Regarding perceptions of the economy and economic performance, Latin American’s most dissatisfied with their standard of living
Only 29% satisfaction in contrast to
42% in developed countries
43% in “other” countries
40% global average

5. Services and Security II
In other areas – quality of public services
Only 14% in Latin America were satisfied with the quality of public services – this is below
30% global average,
35% in “other developing countries.
Trust in public health particularly low in Latin America at 37% compared with
55% developing and
52% in others aaa37% -- compared with
55% in developed countries and
52% in “others”

6. Services and Security III
However quality of health care varied across countries with good reaching
45% in Argentina
24% Brazil
21% Mexico and
19% Peru
Latin Americans also have elevated security concerns
90% agreed with statement that “we live in an increasingly dangerous world
82% was the world average
Not surprising considering that while 9% of global population in Latin America -- region accounts for
One third homicides and
43 of the world’s 50 most violent cities

7. Governance Grievances I
Results indicate ongoing and deeply rooted problem of skepticism and distrust of institutions
In Latin America 18% satisfied for the way government running the country – contrasted with
19% developed world and
23% global average
30% in Latin America had trust in their government compared with
33% in developed countries and
48% in “other” countries

8. Governance Grievances II
Other areas
42% of Latin Americans expressed a pessimistic outlook for the year ahead (2017)
Indicative of the attitudes that have shaped the appeal of populism in Latin America
65% (84% in Mexico) wanted their country run by a strong ruler rather than the current elected government – this was
10% higher than in developed world and
60% in “other” countries
Confidence in foreign governments higher for Latin Americans than trust in their national administrations
34% trusted foreign governments
29% global average

9. Governance Grievances III
Trust in business higher in the region than any form of government
42% for Latin America
38% in the developed world
Opportunity optimism
Underscoring pressure for improvement that Latin American governments face. Survey shows strong optimism that opportunity in
Housing 53%
Money 49% and
Employment 42%
Will be better for the next generation

10. Governance Grievances IV
65% agreed with the statement that they would have a better life than their parents (76% in Peru) compared with
41% in developed world
51% globally
57% Latin Americans valued reaching a prominent career position vs
38% in developed world
40% Latin Americans felt economic growth more important than personal happiness -- compared with
30% global average
24% developed and
36% “other” developing

11. Outlook I Latin Americans emerge form survey as With
Forward-thinking
Market-oriented and
Digitally adept
With
Foreign investment
Globalization and
Demographic change
Driving a more outward facing and optimistic region
Living up to these expectations raises major challenges for governments especially in context of increasing
Fiscal and
Trade deficits

12. Outlook II
Governments scope to tackle pressing issues of inequality and service provision limited by
Fiscal shortfalls
High unemployment and
Widespread labor informality
Inequality seen as the most critical regional problem and the biggest impediment to future success
Addressing this challenge will require
More competent institutions and
More capable, trustworthy and participatory political systems.