1. Quality Assurance System Field Service Automation
Understanding QAS© for the End Use Customer
Quality Assurance System
Field Service Automation

2. Quality Assurance System is:
Sunburst Chemicals
Quality Assurance System is:
A web + mobile computer/smart phone software program which automates operational management processes through electronic service reporting capabilities. This system enhances customer relationships through improved open communications, and real-time reporting. QAS© increases customer retention rates, and provides a technological marketing platform. QAS© makes it possible for users to delight their customers with additional valued services.

3. SUPERIOR CUSTOMER SERVICE
OUR MISSION:
To be the best service channel in the industry by providing superior customer service, leveraging information technology and communications
SUNBURST CHEMICALS
QAS
SUPERIOR CUSTOMER SERVICE
COMMUNICATION
LEVERAGE TECHNOLOGY

4. Quality Assurance System
What We’ve Done:
We’ve gained Web-based hosting capabilities to provide an innovative and accessible program for use in the field
Sunburst Chemicals
Quality Assurance System
(Also known as the Vektr app) =

5. Measure Report Plan Improve Custom Reports Inspections Periodic Tasks
Sunburst Quality Assurance System (QAS©) include :
Inspections - Highlight problem areas & spot trends. Results are available over the web to appropriate  supervisors, managers, customers and others.
Periodic tasks are infrequent tasks that can be hard to control. We give you a simple and comfortable way to schedule, communicate and follow up on periodic tasks using flexible and effective calendars & automated work orders generated around the scheduling of these tasks.
Work Orders can be generated from a customer complaint, a deficiency noted during an Operating Compliance, Safety, or Quality inspection, a scheduled periodic task, or an extra work request. We help you manage, track and communicate work orders so important tasks get done on time. 
Customizable reporting features allow you to analyze different operational performances from several perspectives. This reporting system offers you the ability to focus on an individual area or global perspective of Operational Compliance, Safety Concerns, or Quality Assurance, throughout all or any segment of your organization.
Sunburst Quality Assurance System© (QAS)
Inspections
Measure
Custom Reports
Report
Periodic Tasks
Plan
Work Orders
Improve

6. What is Gained by using Sunburst Chemicals QAS© : BUSINESS AUTOMATION
No longer having to send in and have reports entered manually!
VERSUS

7. What You Gain: BUSINESS AUTOMATION
Eliminate multiple customer/prospect data bases and spreadsheets
Easier and quicker access to information
Information available to all, not just a few

8. FIELD SERVICE ENHANCEMENT
What You Gain:
FIELD SERVICE ENHANCEMENT

9. FIELD SERVICE ENHANCEMENT
What You Gain:
FIELD SERVICE ENHANCEMENT
Improve Sales Technician Efficiency
Sales Technicians no longer need to keep, manage and file their service reports.
Service reports do not need to be dropped off at the office or sent in to Sunburst.
Service reports are relatively quick and easy to fill out.

10. ENHANCED CUSTOMER SERVICE
What You Gain:
ENHANCED CUSTOMER SERVICE

11. ENHANCED CUSTOMER SERVICE
What You Gain:
ENHANCED CUSTOMER SERVICE
Demonstrated ability to meet service frequency commitments as promised
Service reports are put into the system as they are done
Reporting capability allows to be able to summarize service reports by location over a period of time

12. ENHANCED CUSTOMER SERVICE
What You Gain:
ENHANCED CUSTOMER SERVICE
Provide for improved customer relationships
Service visit results reinforced when customer sees incoming
Service reports ed to account sales rep to bring awareness of services provided and problem resolutions

13. ENHANCED CUSTOMER SERVICE
What You Gain:
ENHANCED CUSTOMER SERVICE
Ability to demonstrate Enhanced Customer Service capabilities for your Accounts
Viewed more and more as a requirement in today’s marketplace.)

14. SERVICE TECHNICIAN MANAGEMENT
What You Gain:
SERVICE TECHNICIAN MANAGEMENT
Tracking of Service Call Activity
Online ability to see Technician’s daily/weekly/monthly activity
Ability to pull individual service reports on demand
Note – This can be done by any QAS© “User”

15. SERVICE TECHNICIAN MANAGEMENT
What You Gain:
SERVICE TECHNICIAN MANAGEMENT
Effective Route Management
Scheduling of Technician’s Service Calls via a “periodic” scheduler
Scheduling of Emergency Calls done via handheld device
A closed loop system on completed calls to assure commitments are being met

16. HOW IT’S DELIVERED:

17. SUNBURST QAS© IMPLEMENTATION
Multiple Platform Flexibility
Smart phones via free app
Instantly commits inspections in real-time once synchronized (requires active internet connection)
Web Based
using the same log in as the app
Printable Paper Checklist

18. SUNBURST QAS© IMPLEMENTATION
Android
Desktop
Apple
BlackBerry

19. Easy Access In the Field:
Smart Phones/Laptop/Tablets/Web
Optimizes user capabilities
Uploads completed Inspections when synched through Wifi or network carrier connection
Inspection s mails dispatched in real time
Picture attachment capability
Wouldn’t you like to have your field technicians reporting capabilities be that efficient?

20. Pricing for Sunburst Chemicals QAS©:
For Distributors/SSP’s that use QAS© for Sunburst National Accounts
Free to the SSP for techs to use when servicing Sunburst National accounts.
One generic user is created for use by all techs at the SSP.
Additional users may be added for a monthly fee of $30/month each.
Note that the cost of the mobile devices are the SSP’s responsibility. Supported hardware devices may be existing phones/hardware already in use by the SSP. Please contact your Sunburst Rep or if questions about if a device is supported.

21. Pricing for Sunburst Chemicals QAS©:
For Distributors/SSP’s that also want to use QAS© for their own accounts
*Please call your Sunburst Chemicals representative to get pricing.

22. Getting Started with Sunburst Chemicals QAS©:
Distributor confirms with Sunburst Chemicals Regional Manager
Sunburst Chemicals Regional Manager lets Sunburst Chemicals QAS© administrator know of the Distributor’s participation.
Distributor gathers information on each account going into the system including :
Customer’s name
Customer’s address (including street, city, state, zip code)
Customer’s phone
Customer’s address
Type of account (ie: warewash, laundry, …)
Distributor gathers information on each Inspector including:
Inspector’s name
Inspector’s phone
addresses for Inspector and other related people

23. Getting Started with Sunburst Chemicals QAS©:
5. Sunburst Chemicals Regional Manager sets-up billing of QAS© for Distributor with Customer Service
6. Distributor determines devices that will be used and communicates the information to the QAS© Administrator
7. The QAS© Administrator establishes user accounts (for Inspectors) with User names and Passwords
8. The QAS© site use and customized work service agreement signed by the distributor and returned to Sunburst Chemicals
9. Train the inspectors on the process of downloading the software and use of the QAS© inspections and reports via phone consultations, training materials, and /or web-based sessions.

24. Get Started today with Sunburst Chemicals QAS© to:
Increase customer satisfaction through quality work and effective communication
Document customer issues and your technician’s solutions in real time
Reduce exposure from safety risks through documented training by your technicians
Integrate key service information in a central data- base- Sunburst Chemicals QAS©

25. Get Started today with Sunburst Chemicals QAS today
For additional information, or to get started with Sunburst Chemicals QAS© today- please contact your Sunburst Chemicals Regional Manager.
Thank you