1. Exam Timetabling Communications-Jialei Ding
SAS005-A
Exam Timetabling Communications-Jialei Ding

2. Students and International Students
Stakeholders
End user of the new system. Essential that they are aware of the service so that they are able to see their exam times, dates and locations.
Communications primarily go out to students.
Students and International Students
Should be aware of the new service
Should be aware of the service in the broader context of Service Excellence
Academic Administration
Should be aware of the new service for students
Academic Staff
Researches, develops, produces and releases the new service
Management and Development (Us)

3. Exam Timetabling Office
Stakeholders
Should be aware of the service and how this will impact students as well as their work
Exam Timetabling Office
Inform the relevant students of the new service.
IF APPLICABLE – Inform students requiring special provisions of information relating to this being in the calendar
Disability Office
Should be aware of the new service and what to expect in terms of support required by the students.
Be aware of how they will need to assist students and what measures are in place
Helpdesk
The link between students and the university.
EUSA Newsletter is a useful way to get the word out.
EUSA

4. Service Excellence Communications
Channels
Library Screensavers
Library Plasma Screens
Posters
Passive
Student Newsletter x 3
(EUSA Newsletter x 3)
Newsletters
Social Media Announcements - March 6th
MyEd Announcements x 2
News items: Applications Webpages, Student News - March 6th
Announcements
Meetings: EUSA, Helpdesk, Exams Services – Summer 2017
s: Students, Disability Office, Follow-ups to meetings
Direct Engagement
How-to pages – March 2nd
Serve as main information hub for the new exam timetabling service
Website
Service Excellence Communications
EUCLID

5. Stakeholders and Channels
Students
Academic Administration
Academic Staff
Management and Development
Exam Timetabling Office
Disability Office
Helpdesk
EUSA
Passive
Newsletters
Announcements
Direct Engagement
Website
EUCLID
Service Excellence Communications

6. Phases 1: Initial Awareness 2: Launch Announcements
A Staff
B Students
2: Launch Announcements
3: Reminder Announcements
4: Post-Implementation
5: Closing