1. How To Eliminate Service Outages
IT Operations Management Suite

2. Directions Insert slides into existing decks or use stand alone
Example Introducing ServiceNow Value:
Or other PPT you’ve created to show value of project
PDF version for flyers or posters: to-prevent-it-outages.pdf

3. How to Eliminate Service Outages1 2
MAP BUSINESS SERVICES TO INFRASTRUCTURE
KEEP SERVICE MAPS CURRENT 5
GAIN VISIBILITY INTO BUSINESS SERVICES HEALTH 4 3
PRIORITIZE ISSUES AND AUTOMATE FIXES
INGEST EVENTS FROM ACROSS THE IT LANDSCAPE

4. How to Eliminate Service Outages1
Discover and map relationships between business services and the IT components required to support them. 1 1
MAP BUSINESS SERVICES TO INFRASTRUCTURE

5. How to Eliminate Service Outages2
Continuously monitor IT infrastructure for changes and update service maps in real time. 2 2 1
MAP BUSINESS SERVICES TO INFRASTRUCTURE
KEEP SERVICE MAPS CURRENT

6. How to Eliminate Service Outages3
Gain a consolidated view of service-impacting events for a rapid and effective IT response. 1 2
MAP BUSINESS SERVICES TO INFRASTRUCTURE
KEEP SERVICE MAPS CURRENT 3 3
INGEST EVENTS FROM ACROSS THE IT LANDSCAPE

7. How to Eliminate Service Outages4
Automate IT and business processes to accelerate remediation, reduce manual tasks, and improve productivity. 1 2
MAP BUSINESS SERVICES TO INFRASTRUCTURE
KEEP SERVICE MAPS CURRENT 4 4 3
PRIORITIZE ISSUES AND AUTOMATE FIXES
INGEST EVENTS FROM ACROSS THE IT LANDSCAPE

8. How to Eliminate Service Outages5
Prioritize the resolution of issues to ensure business service availability. 1 2
MAP BUSINESS SERVICES TO INFRASTRUCTURE
KEEP SERVICE MAPS CURRENT 5 5
GAIN VISIBILITY INTO BUSINESS SERVICES HEALTH 4 3
PRIORITIZE ISSUES AND AUTOMATE FIXES
INGEST EVENTS FROM ACROSS THE IT LANDSCAPE