1. Developing Resilience
Your Name

2. What is Resilience?
Resilience is the ability to cope with the challenges, problems and set-backs you face in life, and to become stronger because of them.
Resilience relies on different skills and draws on various sources of help, including rational thinking skills, physical and emotional health, and your relationships with those around you.

3. Objectives By the end of today you will be able to:
Define resilience and explain its importance
Differentiate between positive and negative thinking
Challenge the way you think
Use tools that help you build resilience
Develop key Emotional Intelligence skills
Help others to build resilience

5. Icebreaker

6. Why Is Resilience Important?
See challenges
Commit to goals
Focus on what they can control
Resilient people
Think positively
Don’t blame themselves
Are
empathetic

7. Overcoming Negative ThinkingB C
Adversity
Beliefs
Consequences

8. The Three Dimensions Permanence Pervasiveness Personalisation
Believing that something we are experiencing is either permanent or temporary.
Pervasiveness
Believing that situational factors cause an effect or that the effect is evidence of more universal factors at work.
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Personalisation
Believing that something about you influenced the outcome or that something external to you caused it.

9. The Ladder of Inference
Act on beliefs
Adopt beliefs
Make assumptions
Draw conclusions
Make meaning
Understand the data
Get observable data

10. The Locus of Control I control my destiny They control my destiny
Internal
External
Outcomes are determined by your actions
Outcomes are determined by fate

11. Benefits of an Internal Locus of Control
Deal with challenge and stress better and thrive
Work hard and are confident of success
Control behaviour and take responsibility
Tend to be leaders

12. Levels of Resilience
The
Individual
The
Organisation
The
Team

13. The Resilience Grid The Individual Category What we can do
The Individual
Category
What we can do
Personality/ individual characteristics -
Resilience is seen as part of a person’s personality or innate characteristics
Cognitive behavioural techniques that can help to boost resilience and enhance performance. Including: coping strategies and stress management techniques, strategies for challenging negative thoughts and promoting positive thinking, dealing with difficult or challenging people/ situations.

14. The Resilience Grid The Organisation Category What we can do
The Organisation
Category
What we can do
Job design - Resilience can be developed by focusing on a person’s role and how nonmonetary rewards may contribute to reducing stress and motivate a person to be more engaged and productive in the organisation.
Work with leaders, managers and teams to engage and educate leaders about resilience, identify impediments to resilience in the organisation, empower managers and enhance their capabilities to foster resilience, engage employees in eliminating inefficiencies and practices that lead to excessive workload dissatisfaction, monitor resilience levels.

15. Resolve conflict positively
The 5 Skills for EQ
Connect with others
Manage emotions
Use humour
Quickly reduce stress
Resolve conflict positively

16. Helping Others

17. Objectives Now you can: Define resilience and explain its importance
Differentiate between positive and negative thinking
Challenge the way you think
Use tools that help you build resilience
Develop key Emotional Intelligence skills
Help others to build resilience