1. Civility, Safety & Interaction Online
2/16/2019
Civility, Safety & Interaction Online
France, January 2019
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings – France
The nature of online risk types: The types of online risks that stood out for French citizens compared to the rest of the world included: 1) being called offensive names, 2) receiving unwanted sexual images and messages, and 3) encountering fake news
Our social circles became more risky: Within France, risks from family and friends increased to 17%, though the gain was not as pronounced as in other countries 
The pain from online risks was lower: Within France, moderate to severe pain was experienced by 45% of consumers, below the global average
Consequences were up; positive actions were down: French consumers bucked the worldwide trend for consequences from online risks and were less likely to become stressed or lose sleep following risk exposure  
Millennials and teenage boys were hit hardest by risks: More teenage boys in France suffered moderate to severe pain from online risks compared to their global peers (69% vs. 56%)
There was a surge in teens asking for help. In France, teens were below the global average when asking for help from parents or other adults with an online risk, but there was a significant increase compared to the previous year’s study
Improvement in Microsoft's Digital Civility Index (DCI): France (-6) registered a gain in DCI and ranks #3 of the 22 countries surveyed

3. Nature of online risk types in France
2/16/2019
Nature of online risk types in France
The most common types of unwanted contact involved attempts to collect personal information and receiving offensive or obscene content; however, France was noticeably lower than the global averages 
The French were most likely to encounter fake news and phishing/spoofing scams; while encountering fake news was lower than the global average, experiencing phishing/spoofing was higher compared to the rest of the world
Being called offensive names was notably higher in France vs. the rest of the world
Receipt of unwanted sexual imagery or messages dominated this category both in France and globally; however, France ranked below the global average
Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced.
Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever.
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Social circles became riskier in France
2/16/2019
Social circles became riskier in France
Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY
Within France, risks stemming from family and friends increased to 17%, compared to 9% the prior year and not as pronounced as the increases in other countries 
JR add
*Added in Latest Wave
Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Severe pain from online risks was lower in France
2/16/2019
Severe pain from online risks was lower in France
Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all
Within France, moderate to severe pain was experienced by 45% of consumers, 10 points below the global average; the French also reported below-average levels of severe pain compared to the rest of the world (23% vs. 28% in the rest of the world) 
Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. 2/16/2019
France fared better in consequences from risks, but posted declines in taking positive action
Worldwide, there was an increase in consequences and a decrease in positive actions taken as a result of online risk exposure; the top five consequences showed 3- or 4-point increases from the previous year; people also were less likely to take positive actions (-3 to -5 points)
French consumers bucked the worldwide trend for consequences and were less likely to become stressed or lose sleep because of an online risk
France also posted declines in positive actions taken following online risk exposure; the French were less likely to use tighter privacy settings on social media
*Worldwide trend based on 20 countries common in latest research and prior year
**Digital Civility Challenge item
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

7. Millennials and teenage boys were hit the hardest
2/16/2019
Millennials and teenage boys were hit the hardest
In France, online risks had some of the strongest impacts on millennials and teenage boys in terms of risk exposure, consequences and the attendant psychological, physical and emotional pain
Overall, exposure to risks as measured by DCI and average number of risks was lower than the global averages
More teenage boys in France suffered moderate to severe pain from online risks compared to their global peers (69% vs. 56%)
Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8. More teens asked for help with online risks
Worldwide, there was a surge in teenagers asking for help with online risks from both parents (+32 points to 42%) and other adults (+19 points to 28%)
In France, teens failed to match the jump in the global averages for asking for help from grown- ups, but there was a significant increase compared to the previous year’s study
Asking parents for help jumped 33 points
Asking another adult for help rose 13 points
Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

9. 2/16/2019
DCI trend
DCI Rank
Country
Region
2 years ago
prior year
latest research
Global 65 68 66 2
United States
N. America 56 61 51 8
Canada 60 1
United Kingdom
W. Europe 45 50 3
France 58 52 4
Belgium 59 5
Germany 62 57 9
Italy 63 11
Ireland 64 16
Hungary
CEE 73 72 19
Russia 74 75 6
Malaysia
APAC 7
India 10
Singapore 15
Vietnam 71 12
Mexico
Latam 76 69 13
Brazil 70 17
Colombia 77 18
Argentina 20
Chile 22
Peru 78 79 14
Turkey
MEA 21
South Africa
Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact
France (-6) registered a gain in DCI to 52 and ranks #3 of the 22 countries surveyed
*Worldwide trend based on 20 countries common in latest research and prior year
Q2: Which of these has ever happened to you or to a friend/family member ONLINE?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.