1. Business Continuity Plan
Kristina Phillips, CIC, CRM Area Vice President Unit Manager – PestSure

2. What is Business Continuity?
Business continuity is the planning and preparation of a company to ensure it can overcome serious incidents or disasters and resume normal operations within a reasonably short period.

3. What do these all have in common?
Fire
Flood
Server crash
Computer virus
Electrical outage
Insolvency of key supplier
Negative media
Market upheaval
Cyber crime
Death

4. What do these all have in common?
Any ONE of these incidents could cripple a business
Companies today face an unprecedented number of exposures.

5. What do you need to do? Have a plan in place before a crisis occurs
Designate a response team
Write it down!
Figure out how to pay for it

6. Why?
Small businesses are particularly at risk because they may have all operations in one location.
Half of small businesses operate without any business continuity plan.
Yet, 25% of all businesses do not reopen following a major event.

7. Make your plan!

8. Analysis Identify your threats and risks Perform a risk assessment
Can use Business Impact Analysis Worksheet
Determine probability
Consider operational and financial impact
Timing and duration of disruption
Prepare report

9. Business Impact Analysis Worksheet

10. Recovery Resources
Identify resource requirements based on analysis & feedback
Resources can be Internal or from a Third-party, including:
Employees
Office Space
Technology
Records (hard and electronic)
Contracts/customers
Reputation
Pinpoint holes – fill them

11. Recovery Resources Investigate options
Determine recovery strategies with management buy-in
Execute strategies

12. Plan Development Develop your Business Continuity plan
Create your teams
Write procedures, include IT and Disaster Recovery
Include:
Emergency response
Public relations
Employee communications

13. Test Your Plan Test your plan, often! Train your staff
Update your business continuity plan regularly anytime key components change (functions, suppliers, personnel, etc.)
Keep improving!

14. Myths Employers want to believe:
No Excuses
Myths Employers want to believe:
“My people already know what to do in an emergency”
Even the best and most seasoned employees can’t be expected to know how you want them to respond in the event of an emergency
“I’m too busy”
Invest in your company. The quicker you return to normal operations, the better chance you have at a full recovery.

15. No Excuses Myths Employers want to believe: “I can’t afford it”
You can’t afford NOT to! 1 out of 4 of all companies do no reopen following a disaster
and my personal favorite:
“We have insurance to cover that”
Insurance plays an important role, but are you purchasing the right coverage?
Are you aware of “damages” not insurable?

16. Don’t rely just on insurance
What insurance can do – IF you buy the right coverage!
Cover employees health
Replace your property
Protect your data/information
Pay operating costs during physical loss
Replaces lost sales
Pays employees
Temporary location expenses

17. Don’t rely just on insurance
What insurance can’t do.
Give you something for nothing
Repair your reputation
Replace lost customers
Hire new employees

18. Recap Business Continuity Planning in 4 steps Risk Analysis
Identify Resources & Strategize
Make Your Plan
Test & Monitor Plan
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