1. James Thomas | ICT Director
Dramatic results | Dramatic results | Dramatic results | Dramatic
Changing our
clinical technology
James Thomas | ICT Director
| Dramatic results | Dramatic
Dramatic results | Dramatic results | Dramatic results |

2. Neuroresponse

3. Customer relationship management

4. What electronic health records can do
Dr Shona Campbell
Cerner film clip
Epic

5. Dragons’ Den Bold ideas, Dramatic results, Lasting change,

6. Lunch break and exhibitions
Please return at 1:45pm

7. Workshops A choice of 3 out of 12 Session A B C D Location TimeA B C D
Location
Time
Main room L –
Non screen end
Breakout 1 (G1)
Breakout 2 (G2)
Main room R – Screen end 1 1:
The Science of Improvement – learning from the IHI| James Mountford &
David Probert
Social media – how online channels can work for you |
Rachel Maybank
How Apps and mobile are changing healthcare delivery| external guest speaker
Ideas to help track patients and release clinical time to care using CDR |
the CGI Team 2
2.30-3:15
Building Apps and getting mobile at UCLH |
Sean Gilchrist
Productive services – using POP to redesign care |
Louise Molloy
How Apps and mobile are changing healthcare delivery | external guest speaker
Lean service redesign at UCLH |
Debbie Brown & Paul Woodhead 3
3:15-4:00
The Science of Improvement – learning from the IHI |
James Mountford &
Customer experience excellence |
Lisa Anderton
Building our five year Lean plan – your ideas
Mike Wistow and colleagues

8. Chairman and CEO | Virginia Mason
Lasting change | Lasting change | Lasting change | Lasting change
An audience with
Gary Kaplan
Chairman and CEO | Virginia Mason
Skype teleconference
Lasting change| Lasting change
Lasting change | Lasting change | Lasting change |

9. Final thoughts and close
Dr Kevin Fong

10. say thank you for a great year
Drinks reception to
say thank you for a great year
& all you’ve done