1. Civility, Safety & Interaction Online
2/17/2019
Civility, Safety & Interaction Online
Belgium, January 2019
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings – Belgium
The nature of online risk types: The types of risks that stood out for Belgium compared to the global averages included: 1) receiving offensive or obscene content, 2) being called offensive names, and 3) being asked inappropriate or personal questions by a stranger
Our social circles became more risky: Within Belgium, risks stemming from family and friends also increased significantly to 27%, up 15 percentage points from the previous year 
The pain from online risks was noteworthy: Within Belgium, moderate to severe pain was experienced by 55% of respondents, in line with the global average
Mixed showing in consequences and positive actions taken: Belgians were less likely to say they lost trust in others due to an online risk, but were more likely to have become stressed and lost sleep
Teenagers were hit hardest by risks: More teenagers in Belgium suffered moderate to severe pain vs. their global peers (65% vs. 58%)
There was a surge in teens asking for help. Belgium was slightly lower than the global average for teens seeking help from parents (40%) with an online issue and in asking for help from other adults (25%); however, both were almost twice the previous year’s levels
Improvement in Microsoft's Digital Civility Index (DCI): Belgium (-5) registered a gain at 56, and ranks #4 for DCI of the 22 countries surveyed 

3. Nature of online risk types in Belgium
2/17/2019
Nature of online risk types in Belgium
The most common types of unwanted contact were being contacted by strangers and receiving requests to collect inappropriate or personal information  
Belgians were most likely to encounter phishing/spoofing, fake news and internet hoaxes, but only exposure to phishing/spoofing was higher than the global average
The most typical behavioral risks were being called offensive names and attempts at purposeful embarrassment
Receipt of unwanted sexual imagery or messages dominated this category both in Belgium and globally
Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced.
Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever.
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Social circles became riskier in Belgium
2/17/2019
Social circles became riskier in Belgium
Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY
Within Belgium, family and friends also increased significantly to 27%, up 15 percentage points from the previous year 2%
JR add
Risks from family & friends +15 points in Belgium
(+11 WW)
*Added in Latest Wave
Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Severe pain from risks was in line with the global average in Belgium
2/17/2019
Severe pain from risks was in line with the global average in Belgium
Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all
Within Belgium, moderate to severe pain matched the global average at 55%; meanwhile, 21% of Belgians experienced no pain from online risks  (+5 points vs. the global average)  
Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. 2/17/2019
Belgians had a mixed showing in consequences and positive actions taken in response to an online risk
Worldwide, there was an increase in consequences and a decrease in positive actions; the top five consequences showed 3- or 4-point increases from the previous year; people also were less likely to take positive actions (-3 to -5 points)
Belgians showed mixed results compared with the worldwide trend for consequences; they were less likely to say they had lost trust in others offline following risk exposure, but were more likely to have experienced increased stress and lost sleep  
Unfortunately, Belgians were significantly less likely to take positive actions to correct online issues
*Worldwide trend based on 20 countries common in latest research and prior year
**Digital Civility Challenge item
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

7. All age cohorts registered stronger DCI than the global average
2/17/2019
All age cohorts registered stronger DCI than the global average
All age cohorts in Belgium scored stronger DCI readings than the worldwide averages, with teenage girls and baby boomers both registering 10- point improvements
In terms of the numbers of risks encountered online, all Belgian age groups also fared better
Teenagers in Belgium registered high-than-average scores for moderate to severe pain from online risks, and  teenage girls were slightly above the global average for consequences experienced  
Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8. More teens asked for help with online risks
Worldwide, there was a big surge in teenagers asking for help with online risks from both parents (+32 points to 42%) and adults (+19 points to 28%)
In Belgium, teens fell below the worldwide average when it came to asking a parent or adult for help with an online issue, but they were more likely to seek guidance from some  adult than in the previous year’s study  
Asking parents for help jumped 33 points
Asking another adult for help rose 15 points
Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

9. 2/17/2019
DCI trend
DCI Rank
Country
Region
2 years ago
prior year
latest research
Global 65 68 66 2
United States
N. America 56 61 51 8
Canada 60 1
United Kingdom
W. Europe 45 50 3
France 58 52 4
Belgium 59 5
Germany 62 57 9
Italy 63 11
Ireland 64 16
Hungary
CEE 73 72 19
Russia 74 75 6
Malaysia
APAC 7
India 10
Singapore 15
Vietnam 71 12
Mexico
Latam 76 69 13
Brazil 70 17
Colombia 77 18
Argentina 20
Chile 22
Peru 78 79 14
Turkey
MEA 21
South Africa
Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact
Belgium’s DCI (-5) registered a gain at 56, and ranks #4 for DCI of the 22 countries surveyed
*Worldwide trend based on 20 countries common in latest research and prior year
Q2: Which of these has ever happened to you or to a friend/family member ONLINE?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.