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Royal University of Phnom Penh
Institute of Foreign Languages Department of English Professional Communication Semester II, Subject : Communication Skills 402 Class : E4.9 Lecturer : HOR Soknak Students : CHEA Visithyro CHHIM Try CHHOUR Kimhy HONG Sokonthea PENG Veasna Y Manoka Group Presentation
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Conflict in work place RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration
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Conflict needed third party intervention (Mediator & Arbitrator)
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration
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Figures and Statistics
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration
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Content: Mediation & Arbitration
Definition Characteristics Process Pros & cons Stop!!! Mediator/Arbitrator
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I. Definition Mediation: The process to advises both or all groups, acts as intermediary and suggests possible conflict solutions. Arbitration: have decision-making powers and can impose a settlement on the conflicting parties, which means the appointment of an independent person to act as an adjudicator (or judge) in a dispute, to decide on the terms of a settlement. Both parties in a conflict have to agree about who the arbitrator should be, and that the decision of the arbitrator will be binding on them all. Arbitration differs from mediation and negotiation in that it does not promote the continuation of collective bargaining: the arbitrator listens to and investigates the demands and counter-demands and takes over the role of decision-maker.
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Mediation Arbitration
Exhibit 1 (Source: Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior) High Mediation Arbitration Level of process control Low High Level of decision control
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Difference between Mediation and Arbitration
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration
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II. Characteristics Independent & neutral Communication skills
Understanding the issues Legal knowledge Creative in presenting options for settlement Good judgment
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Information Sharing & Issue Identification
Opening Information Sharing & Issue Identification Exchange & Negotiation Agreement & Conclusion III. Process
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Process RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration
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IV. Pros & cons Pros: Promote cooperation mend relationship
Confidentiality - privacy Flexible Save time and cost
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IV. Pros & cons (con’t) Cons: Cost Unfavorable acceptance
May not resolve the conflict effectively May go to court anyway
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References: Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior. New York: McGraw-Hill
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Thanks for your attention!
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