1. Overcoming the Five Dysfunctions of a Team Jeff Gibson, VP Consulting

2. The five dysfunctions of a team
The Role of the Leader
Inattention to…
Focus on Collective Outcomes
Avoidance of…
Confront Difficult Issues
Lack of…
Force Clarity and Closure
Fear of…
Mine for Conflict
Absence of…
Go First!

3. Building trust • Personal Histories Exercise Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
• Personal Histories Exercise
Absence of Trust

4. Personal histories exercise
• Where did you grow up?
• How many kids in your family and where did you fall in that order?
• Describe a unique or interesting challenge from your childhood?

5. Building trust • Personal Histories Exercise
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
Absence of Trust
• Personal Histories Exercise
• Profiling Tools (Myers-Briggs, Working Styles, etc.)
• Fundamental Attribution Error

6. Overcome the Fundamental Attribution Error
building trust
Overcome the Fundamental Attribution Error
The natural tendency for human beings to falsely attribute
the negative behaviors of others to their character, while
attributing our own negative behaviors to our environment.

7. mastering conflict • Mining for Conflict • Real-time Permission
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
• Mining for Conflict
Absence of Trust
• Real-time Permission

8. Achieving commitment • Commitment Clarification
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
• Commitment Clarification
Absence of Trust
• Cascading Communication
• Rallying Cry

9. rallying cry—thematic goal “A tire manufacturer”
Survive -
by Re-Establishing
Credibility
Thematic Goal
Fix Tires
Improve PR
Repair
Distributor
Relations
Address
Morale
Settle
Lawsuits
Defining Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction
Standard Operating
Objectives

10. Embracing accountability
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
• Team Effectiveness Exercise
Absence of Trust
• Meetings

11. Real-time agenda “A tire manufacturer”
Survive -
by Re-Establishing
Credibility
Thematic Goal
Fix Tires
Improve PR
Repair
Distributor
Relations
Address
Morale
Settle
Lawsuits
Defining Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction
Standard Operating
Objectives

12. Real-time agenda “A tire manufacturer”
Survive -
by Re-Establishing
Credibility
Thematic Goal
Fix Tires
Improve PR
Repair
Distributor
Relations
Address
Morale
Settle
Lawsuits
Defining Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction
Standard Operating
Objectives

13. Focusing on results • Team #1 Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
• Team #1
Absence of Trust