1. Civility, Safety & Interaction Online
2/17/2019
Civility, Safety & Interaction Online
Turkey, January 2019
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings – Turkey
The nature of online risk types: The types of risks that stood out for Turkey compared to the global averages included: 1) receiving unwanted sexual content, 2) being called offensive names, and 3) encountering internet hoaxes
Our social circles became more risky: Within Turkey, risks from family and friends also increased notably to 27% (+9%), in line with other countries
The pain from online risks was significant: Turkish consumers reported above-average levels of severe pain from online risks compared to the rest of the world (33% vs. 28%)
Consequences were mixed; positive actions were down: Turkish respondents reported mixed results for consequences and were less likely to say they had lost trust in others online and were more likely to say that their lives became more stressful
Millennials and teenage girls were hit hardest by risks: More millennials in Turkey suffered moderate to severe pain from risks comparted to their global peers (73% vs. 60%)
More teens asked for help. In Turkey, teens asked for help with online risks from a parent or other trusted adult, but did not match the levels of their global peers (asked for help from a parent: 32% in Turkey vs. 42% globally; asked for help from another adult: 20% in Turkey vs. 28% globally)
Small improvement in DCI: Turkey (-1) registered a small gain in DCI and ranks #14 out of the 22 countries surveyed

3. Nature of online risk types in Turkey
2/17/2019
Nature of online risk types in Turkey
The most common type of unwanted contact involved receiving offensive or obscene content; attempts to collect inappropriate or personal information from respondents in Turkey outpaced the global average (41% vs. 33%)
Turkish respondents were most likely to encounter internet hoaxes and fake news, with the latter being slightly higher than the rest of the world
Various forms of bullying were the most typical behavioral risks experienced; being called offensive names was 5 points above the global average
Receipt of unwanted sexual imagery or messages dominated this category both in Turkey and globally; unwelcomed demands to develop a romantic or sexual relationship was slightly above the global average
Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced.
Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever.
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Social circles became riskier in Turkey
2/17/2019
Social circles became riskier in Turkey
Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY
Within Turkey, risks from family and friends also increased significantly to 27%, in line with other countries (+9% versus previous year)
JR add
*Added in Latest Wave
Risks from family and friends +9 points in Turkey
(+11 WW)
Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Severe pain from online risks was higher in Turkey
2/17/2019
Severe pain from online risks was higher in Turkey
Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all
Within Turkey, moderate to severe pain was experienced by 57% of consumers, slightly above the global average; Turkish consumers reported above- average levels of severe pain compared to the rest of the world (33% vs. 28%)
Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. 2/17/2019
Turkey showed mixed results in consequences from risks and slipped in taking positive action
Worldwide, there was an increase in consequences and a decrease in positive actions; the top five consequences showed 3- to 4-point increases from the previous year; people also were less likely to take positive actions (-3 to -5 points)
Turkish consumers showed mixed results for consequences and were less likely to say they had lost trust in others online and more likely to say that their lives became more stressful
People in Turkey also slipped in taking positive actions following online risk exposure; they were less likely to use tighter privacy settings on social media
*Worldwide trend based on 20 countries common in latest research and prior year
**Digital Civility Challenge item
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

7. Millennials and teenage girls were hit the hardest
2/17/2019
Millennials and teenage girls were hit the hardest
Online risks had some of the strongest impacts on millennials and teenage girls in terms of risk exposure, consequences and the attendant psychological, physical and emotional pain
Overall, exposure to risks as measured by DCI and average number of risks was higher than the global averages
More millennials in Turkey suffered moderate to severe pain from online risks compared to their global peers (73% vs. 60%)
Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8. More teens asked for help with online risks
Worldwide, there was a surge in teenagers asking for help with online risks from both a parent (+32 points to 42%) and another adult (+19 points to 28%)
In Turkey, teens failed to match those global averages, but still posted noticeable jumps in reaching out to a parent or another adult (sought help from a parent: 32% vs. 42%; sought help from another adult: 20% vs. 28%)
Asking parents for help jumped 24 points
Asking an adult for help rose 14 points
Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

9. 2/17/2019
DCI trend
DCI Rank
Country
Region
2 years ago
prior year
latest research
Global 65 68 66 2
United States
N. America 56 61 51 8
Canada 60 1
United Kingdom
W. Europe 45 50 3
France 58 52 4
Belgium 59 5
Germany 62 57 9
Italy 63 11
Ireland 64 16
Hungary
CEE 73 72 19
Russia 74 75 6
Malaysia
APAC 7
India 10
Singapore 15
Vietnam 71 12
Mexico
Latam 76 69 13
Brazil 70 17
Colombia 77 18
Argentina 20
Chile 22
Peru 78 79 14
Turkey
MEA 21
South Africa
Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact
Turkey (-1) registered a small gain in DCI and ranks #14 out of the 22 countries surveyed
*Worldwide trend based on 20 countries common in latest research and prior year
Q2: Which of these has ever happened to you or to a friend/family member ONLINE?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.