1. Getting to Know MiCMRC.org

2. Michigan Care Management Resource Center Who Are We?
Formed in 2012 by Blue Cross Blue Shield of Michigan and hosted by the University of Michigan
Provides support to various programs across the state
Provides monthly training to new care managers via the Complex Care Management Course
Provides resources for care managers and their teams state wide
Has seen national recognition as well

3. Michigan Care Management Resource Center MiCMRC.org
Since its inception in 2012 the website has played a key role in disseminating information, resources and tools to care managers across the state
In 2016 the site underwent a major transformation to deliver information in a more user friendly fashion
Improved search engine
Complex Care Management Course Registration
New home page

4. MiCMRC.org Complex Care Management Course
Participants are able to register for the Complex Care Management Course on micmrc.org

5. MiCMRC.org Program Pages
Provides information on current programs including:
BCBSM Provider Delivered Care Management
BCBSM Provider Delivered Care Management for Specialists
CPC+
SIM PCMH Initiative
High Intensity Care Model

6. MiCMRC.org Care Management 101
Road map offers self-guided development for care managers new to their role
Offers quick start tools and resources for daily work

7. MiCMRC.org Webinars
Provides webinars both live and recorded on various topics including many with SW and RN CE credit

8. MiCMRC.org Chronic Condition Pages
Provides care managers with interventions to help their patients manage their chronic condition

9. MiCMRC.org eLearning Courses
In 2017 MiCMRC released its interactive online eLearning courses for its basic Care Management Program which included
Medication Management
Care Manager 5 Step Process
Transitions of Care in the Primary Care Setting
Introduction to Advance Care Planning and Palliative Care
Care Planning
Role of the Care Manager

10. MiCMRC.org Topic Pages
Offers a library of topics providing tools and resources to care managers and their teams. Topics include:
Pediatrics
Palliative Care
Team Based Care
Social Determinants of Health

11. MiMCRC.org User Dashboard
Created in May of 2017
Gives users the ability to track their site progress, including CE credits earned, completed activities and the ability to bookmark material for future review
Users receive a dashboard key unique only to that user

12. MiCMRC.org User Dashboard
Click on the Get Dashboard Login on the Home Screen
Select new or returning user. If new to the site fill out the information requested

13. MiCMRC.org User Dashboard
Receive an with a personal Dashboard Key in the form of unique URL, instantly logging in the user to the site

14. Micmrc.org Care Management Connection
Monthly newsletter
Current and past publications
Provides articles, upcoming educational offerings and updates