1. Guided Research: Intelligent Contextual Task Support for Mails
Simon Bönisch, , Kick-off Presentation

2. Outline Core Problem: E-Mail Task Tracking
Improvements and Follow-up Problems
Proposed Solution
Research Goals
Timeline
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

3. Core Problem: Identifying and tracking Tasks in E-Mails
Example Mail
Context
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

4. Core Problem: Identifying and tracking Tasks in E-Mails
Example Mail – Tasks highlighted
Context
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

5. E-Mail Task Tracking: Partial Solutions
Situation can be improved by two kinds of software:
Applications
Task/Case Management Applications
Grouping by Conversations
Folders for Sorting and Archiving
Address Book with Contact Information
Automated Signatures (for Context/Legal Information)
„Smart Folders“ for focussing on most relevant Mail
HTML Rendering and Generation
Push Notifications
Due Dates & Reminders
Multi-User Collaboration Support
Update Notifications
Responsibility Tracking
Progress Indication
Change History
Rights Management
Structured Applications: Enforcement of Workflows
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

6. E-Mail Task Tracking: E-Mail Application
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

7. E-Mail Task Tracking: E-Mail Application
„Smart Folders“
Sorting and Filtering
Contextual Contact Information
Conversation Grouping
Advanced Encoding & HTML Support
Contextual Information
Date/Entity Recognition
Signature
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

8. E-Mail Task Tracking: Task Management Application
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

9. E-Mail Task Tracking: Task Management Application
Contextual
Information
Labelling
Due Dates
Task Lists
Progress Indication & Assignees
Cross-Task Linking
Update Notifications
File Attachments
Comments
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

10. E-Mail Task Tracking: Case Management Application
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

11. E-Mail Task Tracking: Case Management Application
Additional Context
Case Stages
Assignees
& Due Dates
Task Workflow & State History
Tasks for current Stage
Available Actions
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

12. Remaining Problem: Lack of Integration
Mail Provider ?
Task Provider
Each tool solves part of the problem, but how to get information from one system to the other?
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

13. Remaining Problem: Lack of Integration
Mail Provider
Task Provider
Let the user do it?
Each tool solves part of the problem, but how to get information from one system to the other?
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

14. Proposed Solution: Integration Platform
Mail Provider
Task Provider
ICM
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

15. Prototype: Intelligent Contextual Mail
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

16. Prototype: Intelligent Contextual Mail
Folder List
List
Detail View
Context Bar
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

17. Prototype: Intelligent Contextual Mail
Task
Integration
Conversation Link
Task Suggestions
Further
Context
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

18. Research Goals
Goal 1 Compare the integration capabilities of existing solutions for and task management according to a set of relevant characteristics.
Goal 2 Generify ICM‘s task management integration to support multiple task providers and provide a proof of concept by integrating SocioCortex.
Tasks
Mails
OSS
Free
NLP
2-way Links
Rule Engine
Gmail ✓
Outlook
Trello
SocioCortex
MS Projects
PegaSystems U+
Newton
Mail Provider
Trello
Task Provider
ICM
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

19. Timeline Guided Research
Compare existing applications regarding contextual task support and extend an existing prototype (ICM) in order to provide identified needs.
Research
Writing
Support for multiple task providers
SocioCortex Integration
Provide Demo Workflow
GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails
© sebis

20. B.Sc.
Simon Bönisch