1. CPA Operations Center Location Benchmarking
This report provides the confidential results of the 2016 gas company Service Center Benchmarking for CPA. (Code: SC49)
Copies of this report and the information contained within it are only for the internal use of participant organizations without written permission to use specific exhibits.
Robert Lambe

2. Contents Observations Service Area Data Used Group Demographics
Meters
Facility Locations
Travel Times
Crew FTEs
Group Demographics
Customer Base & Service Area Size Comparison
Facility Charts
GSF per Facility
Facility GSF per Crew FTE
Operating Group Charts:
Number of Customers by Travel Time from Facility
Average Drive Times per Facility
Number of Customers per Facility
Area (Sq. Mi.) per Facility
Coverage per Crew FTE
Observations
June 13, 2016

3. Meter Data Used for Customer Locations
February 17, 2019

4. Operations Center Locations
February 17, 2019

5. Traffic Speeds Used for Calculations
Times reviewed by 4 regions for reasonableness.
February 17, 2019

6. Crew Allocations by Service Center
February 17, 2019

7. February 17, 2019

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15. Observations The MOD approach provides some identifiable advantages:
CPA has smaller facilities than most gas companies.
In spite of the large, relatively sparse territory, the average travel time from crew reporting location to customer location is on the shorter side of the peer group.
February 17, 2019