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Maintaining public trust and confidence
Diana Melville FCPFA Governance Advisor CIPFA
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We can’t take public trust for granted
Maintaining public trust is a key part of good governance ‘Achieving the intended outcomes while acting in the public interest at all times.’ Delivering Good Governance in Local Government: Framework (CIPFA/Solace, 2016) Copyright © CIPFA 2018 protected under UK and international law
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So how well is government trusted to do what is right?
Only 36% of UK general population and 27% of UK youth trust the government generally Edleman Trust Barometer 2018 Copyright © CIPFA 2018 protected under UK and international law
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Who is trusted to tell the truth?
Source: Ipsos MORI Veracity Index 2018 Copyright © CIPFA 2018 protected under UK and international law
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Public views on council service changes
48% oppose the idea that their local council needs to reduce or close services or facilities 49% feel that their council has not kept them well informed about the reasons for closures or service reductions The Local State We’re In 2018 (PwC) Copyright © CIPFA 2018 protected under UK and international law
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Reasons for distrust in government
General Population Youth Not delivering on policy promises that protect average people 67% 55% Not communicating honestly when problems arise 61% Not operating in a transparent and honest way 60% 57% Only focus on policy outcomes that benefit elected officials not average people 53% 47% Senior positions overpaid compared to average civil servant 45% 40% Corruption is commonly accepted 44% Not delivering on promises on environment 49% Sexual harassment and inappropriate behaviour is protected 32% Source: Edelman Trust Barometer 2018 Copyright © CIPFA 2018 protected under UK and international law
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The challenges Confidence in competence Working for the longer term
Focus on the public interest Sharing and explaining Copyright © CIPFA 2018 protected under UK and international law
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Building on the basics Local government’s foundations: democracy
seven principles of public life presumption of openness principles of good governance scrutiny, constructive challenge self-regulation accountability audit, inspection and intervention Copyright © CIPFA 2018 protected under UK and international law
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Positive action! Top five areas for attention
Culture and behaviour Setting expectations, supporting, consistency, taking action Communications and engagement Listening, consulting, explaining Plan for the longer term – sustainable outcomes Public interest Encouraging scrutiny and challenge Scrutiny, audit committee, internal audit Accountability Acknowledging challenges, problems, errors, poor performance Copyright © CIPFA 2018 protected under UK and international law
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Resources to support you
Delivering Good Governance in Local Government: Framework (CIPFA/Solace, 2016) Code of Practice on Managing the Risk of Fraud and Corruption (CIPFA, ) Position Statement on Audit Committees in Local Authorities and Police (CIPFA, 2018) Scrutiny Self-evaluation Framework (CfPS) Copyright © CIPFA 2018 protected under UK and international law
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Discussions and questions
Diana Melville CIPFA Better Governance Forum E:
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