1. Windows 7 at UNC
Brad Sharp
Planning
Deployment
Lessons Learned

2. Planning Microsoft TechNet Subscription for Beta Software Testing
The Innovative Technology Committee “Innotech”
Test Software in a Controlled Environment
Prevent Beta Software from going into Production
Coordinate Communication to Campus on New Software
Coordinate Training and Support for New Software
Make Recommendations on officially supporting software on campus

3. Innotech Representation
Internal
Desktop Support Team
Server Team
Technical Support Center
Campus Computer Store
Network Communications
Application and Database Support
Administrative Staff
Information Security
External
Center for the Enhancement of Teaching and Learning
Faculty Representation

4. Innotech Process
Phase 1 – Technical Overview and Research
Beta Software Installed on Test Machines in Controlled Network Environment
General Overview and Research
Information Security Testing
Phase 2 – Detailed Testing and Compatibility
Committee Testing
Extensive Testing with Enterprise Software
List of Issues and Workarounds is Generated
Generate Training and Technical Support Plan

5. Phase 4 – Campus Deployment
Process Continued
Phase 3 – Early Adopters
Software is expanded beyond committee
Solicit Feedback from Early Adopters
Develop Communication Plan
Phase 4 – Campus Deployment
Software is Communicated and Deployed to Campus

6. Windows 7 Testing Beta Testing “Anything will be better than Vista”
Focus initial testing on x84
Majority of Issues Related to IE 8
Blackboard, Banner
Problems with E-Token Software
Positive Feedback from Early Adopters
Deployed to two pilot labs during Spring 2010 Semester
Positive Feedback from Students
CETL Provided Faculty Training in Dual Boot Lab

7. Windows 7 Faculty/ Staff Deployment
Opt In Deployment for Faculty and Staff
Microsoft Campus Agreement for Licensing
Recommended by Default on New Configurations
Recommend upgrade on troubled machines
Symantec Ghost Used for Deployment
User Data Migrated Using Windows Easy Transfer
Very Positive Feedback from Staff
Windows Search is Favorite Feature
633 Computers Deployed to Date

8. Windows 7 Faculty Staff Installs

9. Windows 7 Lab Classroom Deployment
Deployed to 1,200 Lab and Classroom Computers Over the Summer
Deployed Using Symantec Ghost
Reduced from 40 to 15 Individual Images
Generated PowerShell Script to Delete User Profiles on Startup
Boot Time Dramatically Decreased
Virus count decreased dramatically with UAC
Positive Feedback from Students in the Labs

10. Classroom Lessons Learned
Communicate, Communicate, Communicate
220 Tickets in the first two weeks
Multiple Domain (Student and UNCO)
Domain Dropdown is no longer on login screen
Default Profile was the Student Profile
Set default profile to UNCO

11. Faculty Feedback

12. Questions? Brad Sharp, Manager of Technology Operations
Department of Information Management & Technology